Information and Decision Sciences

IDS 551 Operations Management in the Service Sector

Credit hours 4
Catalog description Comparison of service and manufacturing operations; analysis of effects of capacity, quality, and service firm life cycle on operations.
Key topics
  • Difference and Similarities Between Service and Manufacturing Operations
  • The Service Delivery System
  • Controlling Service Operations
  • Capacity Management
  • Designing the Service Delivery Systems
  • The Service Firm Life Cycle
Prerequisites for this course Credit or registration in IDS 532 or consent of the Instructor
Course(s) for which this is a prerequisite None
Required course for None
Elective course for MBA Students with a Concentration in OM
Frequency of offering Spring
Recent offerings, instructors, syllabi Spring 1999
Planned offerings Spring 2002
Cross-listings None
Comments None