Reporting Facility Management issues and Environmental Health and Safety issues
CUPPA
Updated Spring 2007


ALWAYS REPORT BUILDING and SAFETY ISSUES IMMEDIATELY.


Reporting Non-urgent Building Issues:
 
If you happen to notice a building issue in CUPPA Hall, Art & Design Hall or one of your campus classrooms, please use the following protocol to report the issue:

If the issue is within your unit’s suite in CUPPAH/ADH:
1. Report it to YOUR UNIT’S FMWeb contact (see below), who will submit a request to Facilities Management
2. If your FMWeb contact is not available, report it to a Dean’s Office contact (see below)

If the issue is in a common area like the first-floor lounge, stairwells, elevator, classrooms or is elsewhere on campus:
1. Report it to a Dean’s Office contact
2. If your unit's service request is not completed in a timely fashion, contact the Facilities Management Service Desk at 6-7511 and provide the service request number

If your unit contacts Servdesk and feels that follow-up is needed (to clarify the request or if no service is provided within a reasonable amount of time):
1. Contact the trade shop involved in the service request (see below)
2. If further assistance is required after contacting the trade, contact the Dean's Office FMWeb contact (see below)

Reporting URGENT Building Issues:

Urgent building issues include but are not limited to heating and cooling issues, major leaks, power failures. In the case of an urgent issue:

1. CALL the service request in IMMEDIATELY to Servdesk at 6-7511 from any campus phone
2. Inform the Dean's Office of the issue immediately after calling in the service request
3. If it is warranted, notify the UIC Police at 6-HELP (312-996-4357) from any campus phone


Reporting Environmental Health and Safety issues:

1. Email or call the Environmental Health and Safety Office immediately at:
    safe@uic.edu
    6-SAFE (312-996-7233) from any campus phone
2. Copy email requests to schorsch@uic.edu, or inform the Dean's Office immediately after calling in the report

CUPPA Unit FMWeb Contacts

Dean’s Office: Angela Seeley (angelas@uic.edu), Albert Schorsch (schorsch@uic.edu)
PA: Sean Kennelly
UPP: Ann Barnds, Hazel Brown
CUED/NVC: Esteleta Cameron, Yibing Li
UTC: Silvia Becerra, Vanessa Smith
IRRPP: Marilyn Miller, Angela Ebreo
GCI: Denita Johnson, Christiana Kinder
SRL: April VanDam, Marguerite Harris

Contact Information

FMWeb
http://www.fm.uic.edu

Facilities Management Service Desk (Servdesk)
312-996-7511 (24 hours a day)
servdesk@uic.edu

Night East-side Engineer (for reporting heating/cooling problems after hours)
312-996-2818

Environmental Health and Safety Office
6-SAFE (312-996-7233)
safe@uic.edu

UIC Police emergency number
6-HELP  (312-996-4357)

Trade Shops

Building Access

3-3529 (MC 270)

Cohara Jim 3-5125

Johnson Dan 6-0282
Carpenters

6-2884
Electricians O'Shea Kevin 6-2883 KEVINOS@physpl.uic.edu
Engineers - East side
6-2818
Key Shop

6-2826 174 PPB (MC 270)
Lampers

6-1799
Lock Shop Lindquist Jim 6-2804 Jimli@uic.edu
Metal Shop

6-2888
Movers

6-2841
Paint Shop

6-2881
Photo ID

3-5940 (MC 049)
Police Non-emergency 6-2830

Emergency
6-HELP (6-4357)
Sign Shop

3-2324
Telecom

6-7144

Kraemer Steven  5-1672 skraemer@uic.edu

Flood  Tony  3-3662 tepepe@uic.edu

Telephone Repair 6-7171

Voicemail Assistance 3-2720
UICycle Recycling

6-2517

Vandercook Betsy 6-3088


Further Information

We all play an important part in maintaining and increasing the physical quality of life in our college. You can help by reporting building maintenance and safety problems. If CUPPA staff and students happen to notice in CUPPA Hall, Art and Design Hall or in a campus classroom that a light bulb is out, a faucet leaking, a classroom or washroom needing a clean-up, the washroom out of towels - anything that should concern maintenance staff and building trades - please IMMEDIATELY inform your unit's FMWeb contact or the CUPPA Dean's Office. In case of urgent issues, call in a report to Facilities Management Service Deask at 6-7511 from any campus phone.

It is especially important in the case of recurrent problems such as not enough or too much heat to report the problems through the above system EVERY DAY, referencing back to the service request number of your earlier unresolved report. Supervisors at Facilities Management view these reports and will respond to unresolved problems.

If you notice a problem early in the day, please report it via FMWeb immediately. Otherwise, we may have to wait for the Facilities afternoon shift to arrive, or wait until the next day. Please also do not suffer in silence if you are uncomfortable with building conditions. We appreciate if you report problems each time they are observed.  Everyone in CUPPA is empowered to report building problems, and staff are expected to do so. Staff especially are asked to use the FMWeb system per the instructions above. CUPPA reviews the aging of FMWeb complaints on a regular basis with FM supervisors. 

Of course, if you are faced with an emergency such as flood, power failure, or any danger to life and limb, please call the UIC Police immediately at 6-HELP from any UIC campus phone.

For most routine maintenance items, this method above works fine. Facilities Management has taken a number of important steps to improve response time on maintenance matters. If there is an urgent problem, such as the freight elevator being out, a power outage, etc., you should call 6-7511and speak with someone at the Service Desk. Please also let Albert Schorsch know at 6-2177, or at the emergency number listed on his voice mail. (If you are not within the UIC College of Urban Planning and Public Affairs, please do not call or page me unless the problem pertains to the floors of the 400-412 S. Peoria buildings occupied by CUPPA.)

I urge you not to let a problem go unreported, especially one that affects quality of life or public safety. Facilities Management staff are eager to solve problems--but first we have to let them know what the problems are!  Also, if you wait to report problems, we may not see any response until the late afternoon, or the following day.

If a reasonable amount of time passes after your complaint, and there is no effective action, please send a copy of your report number to schorsch@uic.edu. The Dean's office will then make a follow-up call, and let you know the result.

Similarly, please don't hesitate to call the UIC police at 6-HELP (6-4357) if trespassers are seen within UIC buildings, especially if panhandling or using washrooms inappropriately. This request is for the safety of all. Thank you for your help!

Albert Schorsch, III, Associate Dean
College of Urban Planning and Public Affairs
University of Illinois at Chicago
412 S. Peoria,
Rm. 125, M/C 350 Chicago, IL 60607-7064
Voice (312) 996-2177, Fax (312) 413-8095,
schorsch@uic.edu
http://www.uic.edu/cuppa/