Operations Management for Nonprofit Organizations

Following a discussion of the role of program planning within the broader scope of strategic planning, participants will explore the cyclical steps of a program planning process from initial concept to implementation to evaluation. Drawing on their own experience in the workplace, participants will explore the key characteristics of an effective manager, best practices for effective team building and conflict resolution methods

This intensive five-week course explores the following:

• Overview of operations management
• Program design and evaluation
• Quality management
• Managing staff

Special features of this course include:

• A self-test on communication and listening skills
  
  
• Links to useful web content from leading organizations in nonprofit operations management such as Carter McNamara's Free Management Library, Leader to Leader Institute, and W.K. Kellogg Foundation.
  
  
• Collaborative small group projects with nonprofit practitioners from the U.S. and other countries.
  
  
• In-depth weekly discussions with peers around the world.
  
  
• Small class size of 25 participants.

Learning Objectives

What you and your organization will gain from this course:

• The ability to effectively manage the program planning and evaluation process
  
  
• Increase effectiveness in facilitating productivity among staff and volunteers and fostering creative energy in team efforts