computing@uic

Network Operations Group

The Network Operations group runs the Network Operations Desk, in room LL55, in the basement of BGRC. The desk is manned 24 hours a day, seven days a week.

Please report any network outages, problems or ACCC server downtime, suspected, alleged or real, to the Network Operations Desk by calling (312) 413-8080 anytime.

The group is charged with monitoring the campus backbone, ACCC's connections to the Commodity Internet, the Internet2 and other networks, the terminal servers, dial-up lines, routers, and most of ACCC's servers.

Network Operations also handles a number of production jobs, tape backups, ACCC printers, and can assist walk-in users with account creation and password problems.

www.accc.uic.edu/netop

operator@uic.edu

REACH: Residence Experts Group

REACH is a group of departmental members willing to advise their colleagues on computer matters.

Members may be staff, faculty or students assigned for computer support by their department heads, or they may be volunteers committed to help others in their departments.

A listing, by department, of REACH members and those who can appoint them can be obtained online at:

www.uic.edu/htbin/cgiwrap/bin/webpbrw/liaison/data

REACH members also serve as liaisons with ACCC, keeping close contact with ACCC staff and providing feedback to ACCC on services and needs of the departments.

They have access to a private Listserv list, to ask other REACH members and ACCC staff members for advice.

www.accc.uic.edu/reach