Academic Computing and Communications Center > Help > Client Services Office > Student employment

Student employment opportunities

The Client Services Office of ACCC is conducting a Spring 2012 semester hiring campaign. Limited resources dictate special requirements and considerations as well as a shorter timetable. Review this page carefully before submitting an application and registering for a technical test. You will be tested on your understanding of these job requirements and your application will be reviewed for full compliancy. We did not anticipate the need to hire for Spring 2012 and thus, we appreciate both your interest and understanding as we begin the abbreviated process.

Job descriptions and general responsibilities

The Client Services Office (CSO) is part of the UIC Academic Computing and Communications Center. The CSO handles new student hiring, basic training and supervision and is located in 2267 SELE. New student employees will work as lab monitors in any one of the ACCC computer labs located on campus. Special note: for Spring 2012, lab monitors will be trained using a combination of the following: traditional full-day training (2 days), on-the-job shadowing and mandatory Wednesday training (4-6pm).

All ACCC student employees are supporting faculty, staff and student use of diverse ACCC computing services in whatever role or location they are scheduled in. Consider the diverse range of services: ACCC computer labs, U-Print printing services, Blackboard, UIC-Wireless, WebStore software sales, netid and common password service support and e-mail. Students moving into our MicroRepair and LAN positions are supporting lab hardware, providing service calls to faculty/staff as well as deploying software in our diverse lab environment.

LETS (Learning Environments & Technology Services) provides audio/video technology support for UIC's varied learning environments (classrooms, lecture centers, etc.).

Specifically, new student employees hired by the CSO:

  • work as lab monitors in ACCC public computer labs, assisting with basic account and access issues, software use, printing services, general network connectivity issues and enforcement of the Acceptable Use Policy. As lab monitors, employees maintain the lab environment and are the first to troubleshoot, fix and/or report problems with lab equipment. Lab monitors also assist users with special accessibility needs.
    • Beginning Spring 2012, ACCC will staff the Library's new IDEA Commons on a 24-hour basis, four nights a week. The evening shift is staffed 11pm to 7am. An applicants' ability to work this shift will be a consideration, not a criterion, of employment.
  • work as LETS audio/video technicians in UIC's learning environments. LETS technicians assist faculty with multimedia technology and other classroom issues via phone, walk-ins and on-site support. In addition, students will assist LETS staff with setup of audio/visual equipment for special events on campus. LETS serves as the one-stop-shop for all issues in the UIC East Campus learning environments.
  • work as helpdesk consultants at the Client Services Office, the primary helpdesk and point of contact for ACCC services. Support is provided in-person, via e-mail and phone.
  • work in other specialized areas: Microrepair, LAN/Software and Network Operations groups, in which specific services are developed and supported for both the ACCC and the campus community.

Advancement beyond the lab monitor position is based on ACCC staffing needs as well as a demonstrated aptitude for those areas.

Requirements

To be considered for work at ACCC, through the Client Services Office, you must fulfill all of the requirements below.

  1. Be a registered UIC student (or at least eligible to register and have the intention to do so). Positions are limited to undergraduate students only. Graduate students should not apply.
  2. Be registered for at least 6 credit hours (if you are applying for a Summer term, you must be registered for the Fall term).
  3. Have at least three (3) non-summer terms of undergraduate study left at UIC. Your projected graduation date should be Spring 2013 or later.
  4. Plan on registering for at least one Summer 2012 session.
  5. Be in good academic standing.
  6. Have solid communication skills, both verbal and written.
  7. Be able to work at least 12 hours a week.
  8. Have significant (at least 10 hours) of daytime (8am-5pm) availability.
  9. Must be available to attend staff meetings held on Wednesdays at 4pm (4-5:30pm). Special note: Spring 2012 hirees will receive additional training at these meetings, from 4-6pm. Your consideration for a lab monitor position is contingent on your Wednesday, 4-6pm availability. NO exceptions.
  10. Be flexible in submitting hours of work availability. Your work schedule is built around your class schedule. We require each employee to submit a wide range of hours for scheduling consideration. ACCC facilities open at 7am and can be staffed as late as 9pm. Beginning Spring 2012, we will staff the Daley Library's IDEA Commons 24 hours, 4 days a week. You will be required to submit morning, daytime and evening availability from which a schedule is built. Weekend and overnight staffing assignments are based on experience and job performance.
  11. Be able to take the technical skills test component of the application process and be available for an interview (dates listed below)
  12. Submit a hardcopy of your Spring 2012 class schedule on your Technical Test date.
  13. Attend the training. Final hiring decisions are made contingent on your attendance and performance during training. Those who successfully complete the training component are compensated for it.

Important dates: technical testing, interviews, training, Spring 2012 start dates

Consider these dates as you submit your application. You must be available for each component of the application process: the technical test, an interview and all training dates - review the calendar and the list of dates below. Because the Spring 2012 hiring campaign has a limited timetable, the CSO/Client Services Office reserves the right to close the application process when a sufficient number of applications have been submitted. We regret that we can not add additional technical test dates/times. Register early!

  • Technical test days, dates and times:
    • Thursday, December 8, 1-3pm
    • Friday, December 9, noon-2pm
    • Friday, December 9, 3-5pm
    • Monday, December 12, 10-12pm
    • Tuesday, December 13, 10-12pm
  • Interviews (times will vary):
    • Interviews will be held December 15 - December 20. Applicants who meet job requirements and have performed well on the technical testing will be invited for an interview. Applicants self-schedule interviews based on dates/times the CSO provides. Details are communicated through email.
  • Application selection and notification
    • Applicants will be notified of their selection by 5pm, Wednesday, December 21
  • Student Employment requisitioning process (student must complete required paperwork prior to training):
    • December 22, December 23, January 3, January 4
    • Note: UIC offices are closed December 26 - January 2
    • Details are provided to students who accept our job offer.
  • New employee training :
    • Thursday, January 5 & Friday, January 6
    • 9am - 5pm
  • Spring 2012 semester begins
    • Monday, January 9, 2012

Compensation and work study

If eligible, we ask that you apply for Federal Work Study funds. When you apply for financial aid, your eligibility for Work Study funds will be determined. For more information, see the Financial Aid website.

The starting wage for student employees for academic year 2011-2012 is $8.51 per hour. Performance reviews take place after the three month probationary period of employment.

Application process

We do not support partial applications nor can a submitted application be modified later. There are open-ended questions which may require more time to complete. Do not start the application unless you are prepared to submit it.

Have your resume ready and submit it after you've submitted your application. Both are mandatory. PDF and Microsoft Word documents accepted. Only applicants who have submitted a resume will be allowed to take the technical test.

You must register for a technical test at the time you submit your application. Although you can withdraw and change your registration, please note that seats are limited. Skills are assessed through both 1) an online test and 2) a proctored hands-on demonstration of ability and knowledge about the services ACCC provides. You will also be tested on the UIC Acceptable Use Policy.

If you are selected for hiring, you must be available for both forms of training:

  • Formal training (1/5 and 1/6)
  • Wednesday afternoon, 4-6pm
Compensation for training depends on successful completion of the entire training session, including passing written tests of training material. No exceptions will be made.

Apply or check the status of an existing application