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Student employment opportunities

The Client Services Office of ACCC is hiring lab monitors and LETS audio/visual technicians to work the Spring 2010 semester (and beyond). Please read all the details before proceeding with your application submission.

Job descriptions and general responsibilities

The Client Services Office (CSO) is part of the UIC Academic Computing and Communications Center. The CSO handles new student hiring and supervision and is located in 2267 SELE. New student employees will work as lab monitors in any one of the ACCC computer labs located on campus.

All ACCC student employees are supporting faculty, staff and student use of diverse ACCC computing services in whatever capacity they work in. Consider the diverse range of services: ACCC computer labs, U-Print printing services, Blackboard, UIC-Wireless, WebStore software sales, netid and common password service support and e-mail. Students moving into our MicroRepair and LAN positions are suppporting lab hardware, providing service calls to faculty/staff as well as deploying software in our diverse lab environment.

LETS (Learning Environments & Technology Services) provides audio/video technology support for UIC's varied learning environments (classrooms, lecture centers, etc.). Students interested in employment in LETS will use our general job application process to be considered. Be sure to note your special interest in LETS on the job application (look for the radio button).

Specifically, student employees hired by the CSO:

  • work as lab monitors in ACCC public computer labs, assisting with basic account issues, software use, printing services, general network connectivity issues and enforcement of the Acceptable Use Policy. As lab monitors, employees maintain the lab environment and are the first to troubleshoot, fix and/or report problems with lab equipment. Lab monitors also assist users with special accessibility needs.
  • work as LETS audio/video technicians in UIC's learning environments (new, as of Fall, 2009).
  • work as helpdesk consultants at the Client Services Office, the primary helpdesk and point of contact for ACCC services. Support is provided in-person, via e-mail and phone.
  • work in other specialized areas: Microrepair, LAN/Software and Network Operations groups, in which specific services are developed and supported for both the ACCC and the campus community.

Advancement beyond the lab monitor position is based on ACCC staffing needs as well as a demonstrated aptitude for those areas.

Requirements

To be considered to work at the Client Services Office, you must fulfill all of the requirements below.

  1. Be a registered UIC student (or at least eligible to register and have the intention to do so). Positions are limited to undergraduate students only. Graduate students should not apply.
  2. Be registered for at least 6 credit hours (if you are applying for a Summer term, you must be registered for the Fall term).
  3. Have at least three (3) non-summer terms of undergraduate study left at UIC. Your projected graduation date should be Spring 2011 or later.
  4. Be in good academic standing.
  5. Have solid communication skills, both verbal and written.
  6. Be able to work at least 12 hours a week.
  7. Have significant (at least 10 hours) of daytime (8am-5pm) availability.
  8. Attend a 4pm Wednesday meeting (4-5:30pm). Attendance is mandatory.
  9. Be flexible in submitting hours of work availability. Your work schedule is built around your class schedule. However, we require that a wide range of hours be submitted for scheduling consideration (ACCC facilities open at 8am (LETS positions start at 7am) and can be staffed as late as 9pm). Thus, you will be required to submit morning, daytime and evening availability (weekend shifts are not available to newly hired employees).
  10. Be able to take the technical skills test component of the application process and be available for an interview (dates listed below)
  11. Attend the training. Final hiring decisions are made contingent on your attendance and performance during training. Those who successfully complete the training component are compensated for it.

Hiring dates

Consider these dates as you submit your application. Exceptions will not be considered.

  1. Technical testing: 11/24 (3-5pm), 11/25 (2-4pm), 11/30 (3-5pm), 12/1 (3-5pm), 12/2 (2-4pm), 12/4 (1-3pm)
  2. Interviews: 12/3, 12/4, 12/7, 12/8, 12/9
  3. Application selection and notification: 12/10
  4. Student Employment requisitioning process: 12/11-18, 1/4-5
  5. New employee training: 1/6, 1/7, 1/8
  6. Spring 2010 semester begins: 1/11

Compensation and work study

If eligible, we ask that you apply for Federal Work Study funds. When you apply for financial aid, your eligibility for Work Study funds will be determined. For more information, see the Financial Aid website.

The starting wage for student employees for academic year 2009-2010 is $8.51 per hour. Performance reviews take place after the three month probationary period of employment.

Application process

We do not support partial applications nor can a submitted application be modified later. There are open-ended questions which may require more time to complete. Do not start the application unless you are prepared to submit it.

Have your resume ready and submit it after you've submitted your application. Both are mandatory. PDF and Microsoft Word documents accepted. Only applicants who have submitted a resume will be allowed to take the technical test.

You must register for a technical test at the time you submit your application. Although you can withdraw and change your registration, please note that seats are limited. Skills are assessed through both 1) an online test and 2) a proctored hands-on demonstration of ability and knowledge about the services ACCC provides. You will also be tested on the UIC Acceptable Use Policy.

If you are selected for hiring, you must be available for training. Review the training dates again. Compensation for training depends on successful completion of the entire training session, including passing written tests of training material. No exceptions will be made.

Apply or check the status of an existing application