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Using mail.uic.edu for Your Incoming Email Server and Turning SSL On

   
 
     
General Settings -- Important Information; Please Read
 
  • Important: mail.uic.edu is only used as the incoming email server with the ACCC account/personality that you deliver your netid@uic.edu email to.

  • If you don't have your netid@uic.edu email sent to an ACCC email account (mailserv, tigger, icarus), you cannot use mail.uic.edu.
  • If you have additional ACCC email accounts, you can read the email that comes to them only with pine or WebMail.
  • For more information, see POP and IMAP Email Changes Required by May 1.

  • Instructions for setting mail.uic.edu up as your outgoing SMTP server: Using the mail.uic.edu Authenticated SMTP Outgoing Email Server.

 

Note for People Using Symantec AntiVirus, Updated November, 2007:

When the ACCC first required the use of SSL for email connections, we told you that Symantec email scanning was not compatible with using the SSL protocol. That was true then, but it is fixed in Version 10.1.5 and higher. You can turn it back on and set it up so that it can check your incoming POP email and outgoing email. See Set Symantec AntiVirus Internet E-Mail Auto-Protect to Scan SSL Email.

If you can use mail.uic.edu, the general settings are the following:

  • Change the Incoming or IMAP or POP mail server to: mail.uic.edu
  • Turn on secure connection or SSL: Required, alternate port, for your POP or IMAP connection.
  • The port is 993 when you're using IMAP or 995 when you're using POP.
    • You don't have to specify the alternate port in some programs.
  • If you are using IMAP and your mailbox list isn't right, try using: ~/mail/
    as the "Location prefix" instead of the recommended: mail/
    (Or vice versa.)


  • If your incoming mail doesn't come in, check your firewall to see whether the port you're using is blocked: either 993 (IMAP) or 995 (POP).
 
     
Eudora for Windows
 

Version Requirements

Eudora for Windows 6.2 is required; download Eudora 6.2.1 free from the Web . Note: There are special considerations if you are upgrading Eudora for Windows to 6.2 from Version 4 or 5. Please see Installing over an Old Version of Eudora?.

Or get Eudora 6.2.5 from Eudora and put the ACCC Site License on it as described below.

Or consider Mozilla's Penelope Eudora , Eudora 8.0.0b1, Penelope Eudora, the official beta of the Mozilla Eudora, which is now available. I have been using it for a few months (on both Windows and Mac) and I like it enough to have converted to using it as my primary email program. (It is based on Thunderbird, so it isn't quite as "beta" as it might seem.)

Instructions

If you are using Penelope Eudora, see Thunderbird 1.5 and Eudora 8.0.0b1, Penelope Eudora, below.

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Eudora for Windows:

Assuming that your Dominant or default personality is the personality that you deliver your netid@uic.edu email to,

  1. Open Eudora.
  2. Tools -> Options -> Checking Mail
    • For Mail Server, type: mail.uic.edu
    • For Secure Sockets when Receiving Select: Required, Alternate Port from the drop-down list. (SSL is Secure Sockets Layer.)
    • If you're using IMAP and your mailbox list isn't right, try using ~/mail/
      as your Incoming Mail: IMAP Mailbox Location Prefix: (Instead of the recommended mail/ )

Do you have alternate personalities? Only change the one that you deliver your netid@uic.edu email to. If that's an alternate personality that you're changing:

  1. Click the two heads icon tab at the bottom of the mailboxes window.
  2. Right-click on the name of the personality you want to change.
  3. Select Properties from the Right-click window.
  4. Make the same changes as above on the Incoming Mail tab.

If you upgrade to Eudora 6.2 and you get ads, your installation is in sponsored mode. To switch to paid mode:

  1. In Eudora, select Help -> Payment & Registration.
  2. Click Change Your Registration and insert the following information in the appropriate fields exactly as it is shown here.
    • Registration Number: get this from E-Sales
    • Registration Type: Paid
    • First Name: University Of Illinois Chicago
    • Last Name: SiteLicense

I'm sorry I can't give you the Registration number here, but this is a public page; you have to get it from a protected page such as E-Sales:

  1. Log into E-Sales.
  2. Click on the My Software button on the top left.
  3. Find Eudora 6.2.1; click on Download.
  4. Click on View Order Details
  5. The Registration Number is in the Product Password Information section.

If you are using Windows XP or Vista and it doesn't work when you're finished, try adding the port to the exceptions in the Windows Firewall:

  1. Start-> Control Panel -> Windows Firewall
    or Start-> Control Panel -> Security Center -> Manage Security Settings for Windows Firewall,
  2. then ->click on the Exceptions tab -> click Add Port….
  3. In the Name field, give it a name, and in the Port field, fill in the port number 993 if you're using IMAP or 995 if you're using POP.
  4. Click OK twice.
 
     
Eudora for Macs -- Software Requirements and Why You Should Consider Switching
 

SSL is only supported for Mac OS Classic and Mac OS X 10.2 or higher; not for Mac OS X 10.0 or 10.1.

Version Requirements

Mac OS Classic -- Mac OS 9.2
You can use Eudora 5.2
You can upgrade to Eudora 6.0 for Mac Classic from E-Sales
You can get Eudora 6.1.1 for Mac OS Classic from Eudora and put the UIC registration information in it if you want the latest version. (This isn't really necessary.)
You must have Keychain Access installed and a keychain active.


Mac OS X 10.2 or higher
You must upgrade to at least Eudora 6.2.1 from E-Sales if you don't already have it.
You can get Eudora 6.2.4 from Eudora and put the UIC registration information in it if you want the latest version.
Or see below.

Why You Should Consider Switching

If you are using Mac Classic, keep using Eudora, it's a great email program for you.

However, Eudora is not the neat email program for Mac OS X that it is for Mac Classic. If you are using Eudora on Mac OS X, many Mac experts think it's time to consider moving. There are three fine choices:

Mail.app, which is the email program that comes with Mac OS X.

Entourage, which is Microsoft's email program in Microsoft Office for the Mac. And yes, it is a good email program for the Mac, in spite of being from Microsoft.

Thunderbird, which is Mozilla's Open Source freeware email program that is part of the Firefox project.

And now there is a fourth choice, Mozilla's Penelope Eudora , Eudora 8.0.0b1, Penelope Eudora, the official beta of the Mozilla Eudora, is now available. I have been using it for a few months (on both Windows and Mac) and I like it enough to have converted to using it as my primary email program. (It is based on Thunderbird, so it isn't quite as "beta" as it might seem.) The major problem that I had was in importing stuff from Entourage; it didn't do it. :) Your mileage will of course vary.

No, there is no agreement among the Mac people that I know what program is the best, though I think there is a slight preference for Thunderbird. I don't like Thunderbird that much, but I do like the Eudora skin for it.

Eudora for Windows? Eudora for Windows is in better shape than Eudora for Macs; there isn't nearly the reason to switch there than there is for Macs. Though Thunderbird for Windows is also a nice email program, as is Penelope Eudora for Windows.

 
     
Eudora for Mac OS 9
 

You can do SSL encryption with Mac OS 9 and Eudora 5.2. Or you can upgrade to Eudora 6.0 for Mac Classic from E-Sales. Or get Eudora 6.1.1 for Mac OS Classic from Eudora and put the ACCC Site License on it as described above. You might want to stick with Eudora 5.2 or 6.1.1 if they work because Eudora 6.2.x is Carbonized. If you use Eudora 6.2, you should get CarbonLib 1.6 from Apple and install it also.

You have to have Keychain Access installed and a keychain active.

This page explains how to turn it on for Eudora 5: Eudora 5 for Mac Secure Configurations from Ohio University.

This page goes into the complete details of how to install Eudora 5.2: Installing Eudora 5.2 on Mac OS 9 from Trinity College in Dublin. The only thing that is different here is that you need to set Required, Alternate port for SSL for SMTP also in step 23.

Important: If you are using Eudora for Macs Version 5.2 or Eudora for Macs 6.1.1* (as was reported by a UIC user; thanks for the info!), and it doesn't connect when you try to download your email:

  1. SSL for sending email is easier to set up than SSL for checking email. So, you can check whether you have your SSL properly installed by sending an email message using mail.uic.edu as an authenticated SMTP server. This uses SSL and it won't work unless you've got SSL and the keychain working properly.

  2. If you have SSL for sending mail working with either Version 5.2 or Version 6.1* but your SSL for incoming email doesn't work, follow the instructions in this Eudora support page: SSL fails after upgrading to 5.2, For Alternate Port: To go back to the previous (5.1) behavior. As strange as it may seem, do what it says to do and it should fix your settings.

* The user who reported that he got Eudora 6 working with Mac OS 9 downloaded Eudora 6.1.1 from Eudora. (See above.) My guess is that this will work the same with Eudora 6.0 for Mac Classic from E-Sales.

 
     
Eudora for Mac OS X
 

SSL is only supported Mac OS X 10.2 or higher; not for Mac OS X 10.0 or 10.1.

If you are using Penelope Eudora, see Thunderbird 1.5 and Eudora 8.0.0b1, Penelope Eudora, below.

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Eudora for Macs:

  1. Get Eudora 6.2.1 from E-Sales and install it if you don't already have it. (You can get Eudora 6.2.4 from Eudora and put the UIC registration information in it if you want the latest version.)
  2. Open Eudora.
  3. Window -> Personalities, then click on the name of the personality that you deliver your netid@uic.edu email to to highlight it.
  4. Click the last icon at the bottom, two heads in front of a piece of paper, with a pencil writing on it.
  5. Personalities Options
    • For Mail Server, type: mail.uic.edu
  6. Go down to SSL option screen. Click your mouse in the left side of the window and type SSL; it's a bit hard to find otherwise:
    • For SSL for POP or SSL for IMAP, whichever you use, select Required Alternate Port from the drop-down list.
    • For Alternate Port SSL Negotiation, click Maximum Compatibility.
  7. Click OK.
  8. If you use IMAP, in the Window -> Mailboxes window, click the name of the personality that we're changing to use mail.uic.edu. Click the folders icon in the bottom of the window -- it's a blue wooden inbox with an arrow to the bottom right; select Refresh Mailbox List from the menu.
    • If you're using IMAP and your mailbox list isn't right, try using ~/mail/
      as your Personality Extras: Location Prefix: (Instead of the recommended mail/ )
  9. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).
 
     
Mail.app on Macs
 

SSL is only supported for Mac OS Classic and Mac OS X 10.2 or higher; not for Mac OS X 10.0 or 10.1. To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Mail.app for Macs:

  1. Open Mail.app.
  2. Mail -> Preferences ...
  3. Click on Accounts, then highlight on the name of the personality that you deliver your netid@uic.edu email to.
  4. Account Information tab :
    • Description: your netid on mail.uic.edu
    • Incoming Mail Server: mail.uic.edu
  5. Advanced tab:
    • Click Use SSL and the port will change to 993 when you're using IMAP or 995 when you're using POP; that's right.
    • Leave Authentication at Password.
  6. Click to close the window, then click Save.
  7. After Mail.app asks for the password for your "new" account, it will be off line. Control-click on the "netid on mail.uic.edu" in the folder list window and select Take "netid on mail.uic.edu" online.
  8. When your account comes online, Mail.app will refresh its folders automatically. But if you want to refresh them yourself, Control-click on the "netid on mail.uic.edu" in the folder list window and select Synchronize "netid on mail.uic.edu".
  9. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).
 
     
Outlook Express / Outlook 2000
 

All the Outlooks work differently, but here is how you use mail.uic.edu for incoming netid@uic.edu email with Outlook Express and Outlook 2000.

If you are having trouble setting Outlook up, try updating it.

  • Use either Windows Update: Open Internet Explorer -> Tools -> Windows Update
  • If that doesn't work for you, you can go Windows Update Catalog. (You still need to use IE and you still need to download and install the Windows Update software to go this route.)
  1. In Outlook, Tools -> Accounts.
  2. On the Mail tab: Click on the name of the personality that you deliver your netid@uic.edu email to to highlight it and click the Properties button.
  3. On the Servers tab: For Incoming Mail (IMAP) or For Incoming Mail (POP): type: mail.uic.edu
  4. On the Advanced tab, under Incoming Mail: Check This server requires a secure connection (SSL)
  5. Click Apply, OK, and Close the Internet Accounts window.

If you are using Windows XP or Vista and it doesn't work when you're finished, try adding the port to the exceptions in the Windows Firewall:

  1. Start-> Control Panel -> Windows Firewall
    or Start-> Control Panel -> Security Center -> Manage Security Settings for Windows Firewall,
  2. then ->click on the Exceptions tab -> click Add Port….
  3. In the Name field, give it a name, and in the Port field, fill in the port number 993 if you're using IMAP or 995 if you're using POP.
  4. Click OK twice.
 
     
Outlook 2002/XP/2003
 

And here is how you use mail.uic.edu for incoming netid@uic.edu email with Outlook 2002 (also known as Outlook XP) and 2003.

If you are having trouble setting Outlook up, try updating it.

  • Use either Windows Update: Open Internet Explorer -> Tools -> Windows Update
  • If that doesn't work for you, you can go Windows Update Catalog. (You still need to use IE and you still need to download and install the Windows Update software to go this route.)
  1. In Outlook, Tools -> E-mail Accounts...
  2. If you're modifying an existing account, click on View or change existing e-mail accounts.
    Otherwise, click Add a new e-mail account.
    Click Next>.
  3. Highlight the name of the account that you deliver your netid@uic.edu email to and click Change... or click Add if you're adding a new account.
  4. For Incoming mail server: type: mail.uic.edu.
  5. Turn on SSL if you hadn't had it turned on before: Click More Settings.
  6. On the Advanced tab:
    • Click This server requires an encrypted connection.
    • Incoming Server: 993 when you're using IMAP or 995 when you're using POP
      (Which will be displayed by default when you click This server requires and encrypted connection.)
  7. Click OK.
  8. Click Next>, Finish, and Close.

If you are using Windows XP and it doesn't work when you're finished, try adding the port to the exceptions in the Windows Firewall:

  1. Start-> Control Panel -> Windows Firewall
    or Start-> Control Panel -> Security Center -> Manage Security Settings for Windows Firewall,
  2. Then click on the Exceptions tab ->click Add Port….
  3. In the Name field, give it a name, and in the Port field, fill in the port number 993 if you're using IMAP or 995 if you're using POP.
  4. Click OK twice.
 
     
Entourage for Macs, Version 2004
 

SSL is only supported for Mac OS Classic and Mac OS X 10.2 or higher; not for Mac OS X 10.0 or 10.1. Only version 2004, (11.x) will work. Entourage v.X (10.x) will not work.

  1. Select Tools -> Accounts from the top menubar
  2. Select the account that you deliver your netid@uic.edu email to and click on the Edit icon
  3. In the Edit Account window, in the Account Settings tab, set the IMAP or POP server to: mail.uic.edu
    • Click on the Click here for advanced receiving options button
    • In the popup window, check the box next to: This IMAP or POP service requires a secure connection (SSL). The default IMAP or POP port in the line below should automatically change to 993 for IMAP or 995 for POP.
  4. Click outside of the popup window and then click OK to close the Edit Account window.
  5. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).

The CSO has a set of screen shots on setting up Entourage. They are very useful, but there is one thing that I don't agree with on them. They imply that you shouldn't import settings from other email programs. If you have been using another email program that Entourage recognizes, please do use its import feature. It will likely set things up for you just as you had it in your other email program. (It worked for me with both Mail.app and Eudora.)

 
     
Thunderbird 2 and Eudora 8.0.0b1, Penelope Eudora
 

The ACCC supports Mozilla's Firefox browser and asks that everyone use it whenever they can instead of Internet Explorer, so it only seems reasonable that we include instructions on how to set up the Thunderbird email client to use mail.uic.edu. Thunderbird is the email client that goes with Firefox. It's easy to use and quite reasonable. A lot like Firefox, in that way. If you're in search of a new email program, check Thunderbird out. It's nice. (And it does RSS.)

You can download Thunderbird at: http://www.mozilla.org/products/thunderbird/

Mozilla's Penelope Eudora , Eudora 8.0.0b1, is a Eudora-like "skin" for Thunderbird. If you liked Eudora, I think you'll like this. It's a beta, but it's based on Thuderbird. I've been using it for several months and I haven't had much trouble with it.

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Thunderbird for Windows or Macs:

  1. Open Thunderbird / Eudora 8.0.0b1.
  2. Select Tools -> Account Settings... from the main menu.
  3. Click on the name of the personality that you deliver your netid@uic.edu email to.
  4. Click on Server Settings in the left area.
    1. Server Name: mail.uic.edu
    2. Port: 993 when you're using IMAP or 995 when you're using POP (You don't have to change it; it will change by default when you click SSL.)
    3. In Use secure connection: click on SSL
    4. Important: Leave the Use secure Authentication box unchecked. As long as you have SSL checked, your configuration is OK.
  5. Click OK.
  6. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).

One thing you'll have to know when you're setting up Thunderbird is that, by default, you have to subscribe to mailboxes in order to use them. (Like Outlook.) To do this:

  1. Open the Subscribe dialog box:
    • In Windows, right-click on the name of an account in the Folders panel and select Subscribe...
    • On Macs, Control-click on the name of an account in the Folders panel and select Subscribe...
  2. Then highlight the names of the mailboxes you want to subscribe to and click Subscribe (or unsubscribe to and click Unsubscribe).
  3. Click OK.
 
     
Netscape 7.1
 

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Netscape 7.1:

  1. Open Netscape. Window -> Mail & Newsgroups.
  2. Click on the name of the UIC account that receives your netid@uic.edu email.
  3. Click View Settings for this account on the right side.
  4. Click Server Settings on the left.
    • Server Name: mail.uic.edu
    • Port: 993 for secure IMAP and 995 for secure POP.
    • Check Use secure connection (SSL)
  5. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).
 
     
Opera Mail Client
 

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Opera:

  1. In Opera, Tools -> Mail and Chat Account
  2. Choose the UIC account that receives your netid@uic.edu email and click Edit.
  3. Click on the Servers tab.
  4. To enable SSL, check the Secure connection setting and, in Incoming server, add the necessary port: 993 for secure IMAP and 995 for secure POP.
  5. In Incoming Mail Server, fill in your netid and password in the Username and Password boxes.
  6. And change the Server to mail.uic.edu.
  7. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).

Thanks to Patrick Axtell for these instructions.

 
     
SnapperMail on Handhelds
 

To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Mail.app for Macs:

As an example of handheld email programs, here is how to set SnapperMail up to use mail.uic.edu as the authenticated incoming netid@uic.edu email server.

  1. Open SnapperMail. Tap the Options icon, then tap Accounts.
  2. Tap New Account if it's a new account or Edit Accounts if your editing an existing account.
  3. If you're editing an existing account, select the account and tap Edit.
  4. On the Server tab, for Incoming Mail:
    • Incoming Server: mail.uic.edu
    • username: your netid
    • password: your ACCC common password
  5. Tap More
  6. The top settings are for incoming email. I use IMAP, so mine says IMAP4 Settings. If you use POP, it will say POP3 Settings.
    • From the dropdown list, select Always Secure (wrapped port)
    • For Port, it will say: 993 when you're using IMAP or 995 when you're using POP
  7. Leave the other checkboxes unchecked.
  8. Touch OK, OK, Done.
 
     
Other Programs and Services
   
     
-- Linux Evolution
 

The Linux email program Evolution works even though there is no way to enter Port numbers. To set mail.uic.edu up as the authenticated incoming netid@uic.edu email server for Linux Evolution:

  1. Edit -> Preferences -> Mail Accounts in Evolution Settings panel.
  2. You'll usually see one line for "Personal[Default] set to POP/IMAP"; click on it, then click Edit.
  3. On resulting Account Editor panel, click the Receiving Email tab; this should be filled out with POP or IMAP,
    • mail.uic.edu,
    • your netid,
    • Use Secure Connection = Always,
    • Authentication Type = Password,
    • Check Remember password.
  4. Go back to the main Evolution page and click Send/Receive. The first time you'll get a request to agree to a certificate and you'll have to give your login password.
  5. If you have problems checking your email, check to make sure your firewall is not blocking 993 (IMAP) or 995 (POP).
 
     
-- Sidekick
 

People have asked about this. We're sorry, but we don't have access to a Sidekick to try things out on it. But we did find a Web page that explains how to configure basic email accounts on Sidekicks:

  1. T-Mobile Sidekick® Help Page
  2. Click EMAIL under Standard Applications.
  3. This opens email instructions in a small window. It says at the top: "Note: Some of the features described in this chapter may not be available to you. Product configurations vary by wireless operator." So your mileage may vary.
  4. Click: Email Settings Screens.
  5. Click Edit and Email Account. I copied this image from that page:
    Sidekick basic email settings
    • Let's hope that Protocol drop-down list includes a choices like IMAP with SSL and POP with SSL.
    • PORT would then be 993 if you're using IMAP or 995 if you're using POP.
    • Mail Server: mail.uic.edu
    • Username: your netid
    • Password: your ACCC Common password
  6. Click Done.
 
     
-- BlackBerry
 

There are two ways to get your local email with BlackBerries.

BlackBerry Enterprise Server

Some companies, and perhaps some departments here at UIC, run a BlackBerry Enterprise Server, BES, -- which integrates with Exchange and pushes mail to BlackBerries. Anyone who uses this method should contact their BES administrators.

BlackBerry Internet Service

Another method is to use the "Blackberry Internet Service", BIS, where you basically give tell BlackBerry your UIC netid and password. They then act as a POP or IMAP client to pull your mail to their BES server and then push it to you. The current BIS is Version 2. Version 1 of BlackBerry Internet Services did not have Advanced authentication features for email accounts; Version 2 is the first that we saw with the SSL option.

Since you set the BIS service up yourself, we found some documentation and instructions.

  • BlackBerry Internet Service Version 2.4 User Guide from www.blackberry.com (PDF, about 167 KB).
  • These instructions may also help: Integrate other email accounts with your BlackBerry account.

  • If you set up -- integrate -- your account and it uses POP instead of IMAP or doesn't do SSL or you don't know whether it does SSL:
    • To add SSL to a BlackBerry BIS account: Forcing a Blackberry to do IMAP over SSL. When you use BIS, the service "discovers" your mailserver. This page says that it will automatically set it up for a plaintext login, not SSL. The BIS User Guide says that you can choose to use SSL, so that doesn't quite mesh with what the BIS User Guide says. But if it doesn't allow you to select SSL as an option (step 6 below) when you integrate your account, this is the next thing to try.
      What you do is delete your account and add it again, incorrectly at the start. This page suggests using the wrong password. This prevents the service from logging into your account and automatically setting up your BlackBerry account. Then you can set up all the options yourself. The page does not say what version of BIS the instructions are for; I do not think they are completely correct for version 2.
    • Or see BlackBerry's Integrate a POP/IMAP account through advanced integration. This is the same solution to the same problem, but BlackBerry suggests a different way to get BIS to let you to set your account up by hand. These instructions are for BIS, version 2.0.

  • If you have problems setting up your BIS account -- integration in BlackBerry speak -- see BlackBerry Troubleshooting Tips.

These are the instructions from the BIS User Guide (first link above) on adding a personal email address, which includes in step 6, where you turn on SSL encryption.

Add a personal email address BlackBerry Internet Service:  

UIC comments in [dark blue].

  1. Perform one of the following actions:  
  • On your BlackBerry device or BlackBerry-enabled device, on the BlackBerry Internet Service web site, click Email accounts. Click Add an email account.  
  • In a desktop web browser, on the BlackBerry Internet Service web site, in the left pane, click Email accounts. Click Add account.  
  1. In the Email Address field, type the full email address (for example, clydewarren@ispname.com).  

  2. In the Password and Confirm Password fields, type the password for your email account.  

  3. Click Next.
     
  4. Perform one of the following actions:  
  • Select the I use Microsoft Outlook or Outlook Express option. Click Next.  Complete the on-screen instructions to download and install a program that accesses the Outlook or Outlook Express settings on your desktop computer.  
    Note
    : If you are using your BlackBerry device or BlackBerry-enabled device, this option does not appear. You must download and install the program using your desktop web browser.

  • Select the I will provide the settings to add this email account option. Click Next.  
  1. If prompted, perform the following actions.
    [ If not prompted, see
    Forcing a Blackberry to do IMAP over SSL, which instructs you to delete your BIS email address and add it again using the wrong password. This breaks the automatic setup and allows you to set it up yourself. Also do this if you cannot choose at least POP/IMAP and SSL. ]
  • Verify your email address.  
  • Verify your password.  [ You can fix it here if you entered it wrong in step 3. ]
  • In the User Name field, type your user name.  
  • In the Server field, type the address of your mail server. If you do not know the address, contact your email provider.  
  • Select the protocol type that your mail server supports. If you do not know the protocol type, contact your email provider.   Tip: If the mail server name starts with “pop,” then select the POP option.
    [ It doesn't work this way here; mail.uic.edu supports both POP and IMAP -- it's your choice. ]
    [ I have also seen instructions that say you have to enter the Port: 993 when you're using IMAP or 995 when you're using POP. ]
  • If your wireless service provider supports Secure Sockets Layer (SSL) encryption, select the SSL check box to enable SSL encryption for email messages that you retrieve from the email account. [ And, of course, mail.uic.edu requires SSL; that's the point of this exercise. ]
  1. Click Try Again.   

Cingular Blackberries:

Cingular has its own Blackberry Internet Service.

  1. Cingular Blackberry users should go to: BlackBerry Internet Service Login and v2 Upgrade Information
  2. Click on: Click here to continue directly to BlackBerry Internet Service Login page
  3. If you are using the "old version" of the Cingular Blackberry Internet Services activation you will be prompted to upgrade to the new version, v2. The process takes all of 5 seconds, and it seems only to point you to a new URL where you can access the info about the email accounts associated with your device.
    • You should go through the Edit link for your UIC account, click on the toggle link for Advanced and check off SSL.
    • For good measure re-enter your password in on the General tab to verify that the connection through SSL to you device functions.

Other Cases:

Other than these, we don't know a whole lot about BlackBerries, so your best bet is to contact your service provider and ask questions. And please let us know if you find out anything interesting.

 
     
-- Verizon Wireless Sync
 

Thanks to Ahmad Tayeh of the UIC Office of Development, we have complete instructions on how to set up Verizon Wireless for Windows Mobile, Palm Smartphone, or Pocket PC.

 
     
-- The iPhone
 

See ACCC services and the iPhone.

 

 


2008-3-13  ACCC Consultants
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