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Consulting and Help

Quick Help
ACCC Lab Monitors   in-person assistance with ACCC and UI-Integrate Enterprise IDs and passwords, lab applications, and printing support
Client Services Office 312-413-0003
consult@uic.edu
general computer consulting, account and password problems
ACCCeSS Helpdesk resnetadmin@uic.edu in-person assistance with Res-Net, UIC-Wireless, UNAS, and other networking, virus, and Windows updating problems.
ACCC Online 312-413-0003
interactive online help with problems best taken care of hands-on; sessions will be initiated by senior consultants or ACCC staff
Network Operations 312-413-8080
operator@uic.edu
network emergencies, server problems, 24 hours
LAN Services lan@uic.edu Server Services and ACCC LAN; emergency line 312-355-0857, Mon-Fri 9am-5pm
PC Repair Onsite 312-413-0003
micros@uic.edu
hardware repair, software/network installation
UIC Operator 312-996-7000 campus telephone directory service
Telecom Services 312-996-7144 general info, customer service orders, cell phones, pagers
Phone Repair 312-996-7171 phone problems
VideoConferencing 312-996-3282 Room-based videoconferencing
Voicemail Services 312-413-2720
voicemail@uic.edu
voicemail problems
Instructional Technology Lab 312-996-9824
itl@uic.edu
Web and multimedia development, instructional technology support
ACCC Web Masters acccwebstaff@uic.edu questions or comments on the ACCC Web pages
statistical consulting stats@uic.edu Statistical inquiries
Computer Security security@uic.edu Report computer security incidents

HelpDesk and Problem Tickets

Problem Ticket Database Submit a problem or request and check the status of your requests online.

Other Resources

REACH Consulting Members of various departments who give advice to colleagues.
Phonebook Contacts Departmental members who manage UIC Phonebook Updates.
Troubleshooting Fix your own problems with our step-by-step flow chart.
A3C Connection The official newsletter of the ACCC. Online as well as a dead tree edition.
Workshops Free workshops on all sorts of computer topics throughout the year.
UpReport Real time status and news of ACCC services.
Tools For REACH, PBcontact, internal use


   ACCC Consultants
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