Getting Started > System Support

There are many blackboard support resources available to UIC faculty and staff. We have extensive documentation available on-line, including white papers, FAQs, and a variety of How-To guides and UIC specific troubleshooting scenarios.

We highly recommend stopping by the ITL for a Blackboard CourseInfo introductory or refresher session when you first begin using the system. Despite the fact that the system is very easy to use we have found a strong correlation between Blackboard intros and positive Blackboard experiences! Simply visit the ITL homepage and click on the link labeled "Making reservations" to request an appointment.

If you are unable to find the information you are looking for in our support documentation, or if you are experiencing a problem that has not been covered in the documentation you can send us an e-mail at blackboard@uic.edu. This special account has been set up to assist Faculty members with their Blackboard questions.

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Related FAQ's

Q: How do I login to the system?

To login to the system you must have an account (UIC NetID and ACCC common password). If you are an instructor, staff member or TA, you can request a site by clicking on the link labeled "Request a Site" above.

If you already have a Blackboard account visit http://blackboard.uic.edu/ and login using your username and password.

If you have forgotten your password you can try to reset it yourself by visiting http://passwords.accc.uic.edu/. This is also where you must first set a common password if you have never done so since 06/01/2003, and where you must annually change your common password.

If you are unable to login please see the login topic in the FAQ's.

Q: What happens to my site at the end of the semester?

At the end of the semester your Blackboard site will remain on the server for one full year. This will allow you to request a copy of the course site if you teach it annually, or if you teach it every semester.

Student access to your site will be turned off according to the dates of availability you submitted in your Blackboard site request (by default this will occur two weeks after the semester ends). Your site will remain accessible to you and all other instructors for the full year.

After your site has been on the server for one full year we will archive it, save it on disk, and remove it from the server. If at any time you would like an old site restored you can submit a request to blackboard@uic.edu and we will restore it to the server.

Q: Do students need training?

Blackboard is a web browser based learning management system. Most students are able to use the system with little to no training. If a user knows how to browse the web they will know how to use Blackboard. However, you may want to include on your site an announcement explaining where to find what in your particular course, especially directing them to the syllabus and other information of immediate importance.

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