Adding Users > Resetting Passwords

**PLEASE NOTE** The authentication method in Blackboard 6 has been changed. You are no longer able to reset users passwords in the system. You will receive an error message if you attempt to. Follow the steps listed below to reset passwords.

To reset students passwords have them visit the password changing utility on-line at:

http://passwords.accc.uic.edu

If they are unable to use this utility due to the fact that they have forgotten their other UIC account passwords they will need to visit the CSO consultants. These consultants are located in a few different locations on campus:

Client Services Office (Room 2267 SEL)
BGRC Consultant's office (Room 181 BGRC)
ACCC Network Operations (Room LL55 BGRC)

The CSO is generally open during normal business hours, and the schedule for the BGRC consultants is posted on their door. Network Operations is staffed 24 hours, 7 days a week. To reach the CSO either e-mail consult@uic.edu or call 312-413-0003.

This utility is only available to users that have activated their UIC e-mail accounts. If they have not yet activated their UIC e-mail account. Please have them visit the ACCC Accounts page to set up their account and password. Shortly thereafter you will be able to "enroll" them into your Blackboard site. In order to add a user account for someone not affiliated with UIC please visit the "Adding External Users" pages.

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If a user does not have a valid UIC netid and is having problems logging in to blackboard please send an e-mail to blackboard@uic.edu.

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Related FAQ's

Q: When will my students be enrolled?

Students are enrolled into your site based upon the call numbers you specify in your site request. The batch enrollment process is run two weeks before the semester begins, and then on every Tuesday and Friday until the Add/Drop deadline has passed. The batch enrollment will add students into your course site, but you will need to remove students that drop.

If you are running a course site that does not have a call number you can send a list of the netids of the students that you'd like enrolled to blackboard@uic.edu.

If the students or users you wish to enroll in your site are not affiliated with UIC or do not have netids please contact us by sending an e-mail to blackboard@uic.edu.

If for some reason your students did not get captured by the batch upload you can enroll student accounts already on the system into your course site. Please review the "Adding Users" section for more information.

Q: Why can't my students login?

There are a few reasons why a student is unable to login. To determine what is wrong follow these steps.

1 - Login to your course site and click on "Control Panel>List/Modify Users". Perform a search for the students username or last name. If you see their name display then you can determine that they are already enrolled in your site and are having password problems. If this is the case tell them to visit the password changing utility on-line at http://passwords.accc.uic.edu to change their password.

If they are unable to use this utility due to the fact that they have forgotten their password they will need to visit the CSO consultants. These consultants are located in a few different locations on campus:

Client Services Office (Room 2267 SEL)
BGRC Consultant's office (Room 181 BGRC)
ACCC Network Operations (Room LL55 BGRC)

If their name does not display this means that they are not yet enrolled in your site - proceed to step 2.

2 - Login to your site and click "Control Panel>Enroll User" and perform a search for the username or last name. If the name displays place a check mark in the box next to their name and click submit to enroll them in your class. If you again receive the message "None Found" this means that they do not yet have an account and they will need to have one created. E-mail blackboard@uic.edu if this is the case.

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If a user does not have a valid UIC netid and is having problems logging in to blackboard please send an e-mail to blackboard@uic.edu.

Q: How do I add a TA, grader, or developer staff to my site?

First, enroll the user in question to your site as previously described via "Control Panel>Enroll User". Then search for him under "Control Panel>List/Modify Users" and click on the "Properties" button next to their name. There you will be able to change the user's access level (role) to TA, Course Builder, or Grader.

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