Frequently Asked Questions

What Everyone asks us about Blackboard

Q1: I have problems in accessing blackboard.

A: To access blackboard, you can use your UIC NetID ( the same as your UIC email ID) and the 'Common Password'(meaning, the same password that you use to access your UIC Webmail). Make sure that you do not append '@uic.edu' to your UIC NetID while trying to log into blackboard.

If you are still not able to access blackboard, try resetting your password at http://passwords.accc.uic.edu.

If you continue to have problems with your UIC computer account and password, please contact the ACCC Client Services Office (CSO) .

You can reach the CSO at 312-413-0003, consult@uic.edu, or you may have to see a CSO consultant at any of the ACCC computer labs (see www.accc.uic.edu/pclabs) or at the CSO main offices in 2267 SEL or 181 BGRC, i.e. the room outside of the ITL-West.

Q2: My password doesn't seem to be working but my account still exists. How can I reset my password?

A: To reset your password you need to visit the password changing utility on-line at:

http://passwords.accc.uic.edu

If you are unable to use this utility you will need to visit the CSO consultants. These consultants are located in a few different locations on campus:

Client Services Office (Room 2267 SEL)
BGRC Consultant's office (Room 181 BGRC)
ACCC Network Operations (Room LL55 BGRC)

The CSO is generally open during normal business hours, and the schedule for the BGRC consultants is posted on their door. Network Operations is staffed 24 hours, 7 days a week. To reach the CSO either e-mail consult@uic.edu or call 312-413-0003.

This utility is only available to users who have activated their UIC NetID. If you have not yet activated your UIC NetID, please visit the ACCC Accounts page and click on Activate UIC NetID.

Q3: I am having problems uploading documents

A: Make sure to name your documents properly. Filenames should be reasonably short, generally not longer than about 20-25 characters, and should not contain spaces or special characters (especially problematic are !:$#/&\,*?;%=). Stick to letters, digits, dashes and underscores and you will have no problems.

Uploading problems may also stem from bandwidth limitations from your ISP, and impatient users - don't click elsewhere while uploading a file, but wait for the "content successfully added" receipt.

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