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How To Troubleshoot User Access

To troubleshoot user access for users with valid UIC netids you will want to follow this series of steps:

1 - Find out first the reason the student is having problems. Log in to your site and click Control Panel>List Modify Users. Perform a search for either their last name or their username (be sure to check off the appropriate radio button for the item that you are searching for) and then click 'Search'.

2 - If you receive the error message "none found" proceed to step 3. If you see their name display then you can determine that they are already enrolled in your site and are having password problems. If this is the case tell them to visit the password changing utility on-line at http://passwords.accc.uic.edu to change their password.

If they are unable to use this utility due to the fact that they have forgotten their password they will need to visit the CSO consultants. These consultants are located in a few different locations on campus:

Client Services Office (Room 2267 SEL)
BGRC Consultant's office (Room 181 BGRC)
ACCC Network Operations (Room LL55 BGRC)

The CSO is generally open during normal business hours, and the schedule for the BGRC consultants is posted on their door. Network Operations is staffed 24 hours, 7 days a week. To reach the CSO either e-mail consult@uic.edu or call 312-413-0003.

3 - This indicates that the user has not yet activated their UIC e-mail account. Please have them visit the ACCC Accounts page to set up their account and password. Shortly thereafter you will be able to "enroll" them into your Blackboard site. In order to add a user account for someone not affiliated with UIC please visit the "Adding External Users" pages.

If a user does not have a valid UIC netid and is having problems logging in to blackboard please send an e-mail to blackboard@uic.edu.

How To Include Streaming Media on Blackboard

Streaming media is a great way to spice up your Blackboard course site. The Instructional Technology Lab supports a streaming media server that allows you to convert your multimedia files (movies, audio files, and narrated powerpoint) into a format that is safe for posting on the web. If you are interested in getting started with streaming media please send an e-mail to realmedia@uic.edu or view our "Adding Content" support pages for more information, links and details.

How To Spell Check in Blackboard

Blackboard itself does not yet have a spell checker integrated into the system, but there are workarounds for this shortcoming. If you are using Internet Explorer one option available is to install a little plugin called IESpell. (available at http://www.iespell.com) This utility plugs in to your browser seamlessly and allows you to spell check any text box that is loaded in the browser window.

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