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Frequently Asked Questions


I forgot my password and deleted my confirmation email, how can I get my password?

You can always retrieve your password if your confirmation email is lost/delted by logging into ACCC e-Rooms and from the "My Schedule" screen click on the purple circle with the "S" next to your event name. This will bring you to the session overview page and will list the event password.

I lost my guest URL and deleted my confirmation email, how can I find this again?

You can always retrieve your guest URL if your confirmation email is lost/delted by logging into ACCC e-Rooms and from the "My Schedule" screen click on the purple circle with the "S" next to your event name. This will bring you to the session overview page and will list the guest URL.

I have a password protected event but my password is not working, why?

All ACCC e-Rooms event password are case sensitive. Our policy is to use only upper-case letters and numbers.

Centra supported third-party software?

  • Internet Explorer 6+
  • Safari 3
  • Firefox 3.0+

What web accessibility features does Centra have?

Saba Centra introduced the following enhancements for 508 compliance.

  • Support for Closed Captioning: Saba Centra supports closed captioning for transcription of the audio portion of an event in real time and in the recording playback. It is supported for all event types: Symposium, Conference, and eMeeting. For more information about this feature, refer to the Best Practices and Features for 508 Compliance document.
  • Auditable Alerts: To accomodate users with hearing imperimenmts, Saba Centra provides an ability to add sounds for supported events (for example, when user enters a session, or raises a hand). By default, auditable alerts are not enabled. A user can enable the alerts when he accesses the system for the first time and joins a Saba Centra session. The selected value is saved as part of user preferences for future client launches. All sounds and associations are lost when Saba Centra client is uninstalled. For more information about this feature, refer to the Best Practices and Features for 508 Compliance document.
  • Mouseless Navigation: To make it easier for people with visual impairments to participate in events, Saba Centra provides the following techniques that enable them to navigate through panels, windows, and buttons without a mouse: navigating through the user interface using the Tab key and manually switching between panels in Saba Centra using shortcuts
  • Screen Reader Support: Saba Centra enables visually impaired participants to use a screen reader to read the contents of most panels in Saba Centra sessions, in particular: Participant list, Media panel, Text chat window, PowerPoint slides, Playback of recorded sessions

How fast of an internet connection do participants need in order to participate?

Users can participate in e-Rooms sessions on internet connections as low as 56kbps.

Can I also show video of myself and other participants as part of a session?

Yes, if you wish to display video to the collaboration session participants you must have a webcam, and you must specify at the time you request your session that you'd like it to be video enabled.

I would like to bring in participants that do not have a netid into a collaboration session; how would I go about this?

In order for non-UIC affiliates to participate in a conference they will need to either create an "external user" account, or login using one of the many guest accounts that we have on the server. To use one of the guest accounts the participants can login using the username:

  1. guest1-ext
  2. and the password
  3. guest

We have set up accounts ranging from guest1-ext through guest32-ext. Please assign a specific number to your guest users and have them adjust the guest account "display name" after logging in so they are easily identifiable.

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