XI: Troubleshooting

See our Frequently Asked Questions section for more details, in particular for a list of information you need to supply if you ask for help.

If you cannot access WebBoard, first try the following steps:

• Check the address you typed in (or the link you clicked). With few exceptions, it must be of the general form http://webboard.uic.edu/~yourclassnamesemester, with the class name all in lower case, without spaces. Thus, if your class were MATH101, and the course were running in the summer of 99, the URL would be http://webboard.uic.edu/~math101su99.
  Check the list of currently active boards - your board ought to be listed there.
• If this is your first time logging in to WebBoard, your password are the last 8 digits of your SSN (not i-card number!) — previously we used the NetID for this. We cannot set your password to your icarus/tigger password. You could do so yourself, once you are logged in, by editing your profile - but as it is possible for the instructor to see your WebBoard password, we do not recommend that. If you have forgotten your password, please ask your instructor to reset it.
• Make sure that your browser has cookies enabled (in Preferences) before logging in.
• Make sure you are using a newer browser, with JavaScript enabled.

If this does not help, contact your instructor and request a check whether you had been added properly to the board.

If you try connecting to WebBoard and the browser does not prompt you to log in, nor asks you what board you wish to enter, the server might be down. Call the Network Operators at (312) 413-8080 to confirm this and have it re-started. Tell them what class/board you belong to, and if you had gotten any error messages, tell them exactly what those said.

If you have questions about the use of WebBoard that this user's guide does not answer, please contact your instructor.