FAQ - Server Services Frequently Asked Questions

Question 1.1 How do I request for Server Services?

• ACCC Server Services have been replaced by ADDA "Active Directory Desktop Advantage". For detailed instruction on how to sign up and use ADDA, check out the documentation here.

Question 1.2 What is my login name for ADDA?

• ADDA is integrated to ACCC Active Directory hence you will be using your netid and common password when you login to ADDA services.

Question 1.3 I have ADDA subscription but why am I getting login error?

• This error is typically caused by passing a wrong credential to the resources being accessed, otherwise it is possibly a permission setting error.
  • Problems with wrong credentials: It is possible that your Active Directory password is not in sync with your common password. A simple reset of the common password should correct this problem.
  • Permission problems: If you have already reset your common password and are still unable to access the ADDA resources, permissions might need to be corrected. Email LAN@uic.edu and we will gladly check and correct this permission error for you.

Question 1.4 My access to ADDA failed after installing a firewall. What type of settings do I need to change to access ADDA again?

• You can configure your firewall using Host names. Set the firewall to give acces to the following host names:
• keyserv.cc.uic.edu

Question 1.5 What software is available from ADDA?

• A list of available software from the ADDA client which can be downloaded from the ADDA documentation page.

Question 1.6 What do I do when I get the warning message that my Key client is obsolete?

• The New Version of Key Client is needed to manage any applications provided through ADDA. If you have downloaded any application from Server Services or ADDA, these applications will require that you update your key client to the new version.


• Please UNINSTALL the key client on your computer before putting the new version of Key Client. You can do this by going to the computer settings --> control panel --> Add and Remove programs and uninstall Sassafras Key Client or sometimes it appears as Key Access. You will be prompted to reboot your system after a successful install.


• The New Version of Key Client is available from the ADDA client interface. Installer is called k2client.exe. If you are using client.msi, note that this is an older installer and will only install the old key client. Please check that you are using k2client.exe to install the new Key Client. Your system will restart after a successful install.


• Please check the updated version of Key Client that you just installed on your computer. You can track down the files that were installed either by windows search or explore into the following directory c:\windows\ and the main file that you should look at is: keyacc32.exe. Check the version of this file and make sure that it says 6.1.2 and not the older version (6.0.0.8). This old version of keyacc32.exe notifies our server and will result to the warning that you received.

Question 1.7 When accessing software installed via ADDA, I get the error "Searching for shadow"

• There are a few possible causes that can generate such an error:
  
  
• Main server not responding: The keyserver is not responding error is generated for a few seconds (The error message pops up and instantly goes away). In this case, you should not worry and continue using ADDA. The error is generated as a result of the main server not responding to your initial request. However, we have backup servers standing by to respond to users' request in case the main server fails.
  
  
• Back up Server not responding: When the keyserver is not responding error message lasts longer than a few seconds, indicates that the search for the backup keyserver has also failed. In this case, send email to lan@uic.edu or call the ACCC ADDA helpdesk at 312 355-0857 for prompt assistance.
  
  
• Faulty key access files:. The faulty key access files error can be corrected by doing the following:
  1. Search for Keyacc*.*.
  2. Delete all the files located by the search. Some of the files may be in use, thus preventing you from deleting those files. If this happens, you have to re-start the machine in safe-mode and delete those files.
  3. Install key client using steps outlined in Outdated Key access files below.


• Outdated key access files:. The outdated key access files can be corrected by (re)installing the latest key client. An installer called k2client.exe is available to modify, repair, or remove your current key access files. By installing, repairing or modifying your key access files, you will be able you to access applications installed via ADDA.


• Connecting using an external IP address:. Non-UIC IP addresses are restricted in accessing UIC ACCC ADDA resources. If you are connecting from a remote location, please verify that you have UIC-VPN client installed and running on your system before attempting to use ACCC ADDA Network resources.
  1. VPN client is available as a free download in the University of Illinois Webstore.
  2. Installation and configuration of VPN client is available in the ACCC VPN resource page.

Question 1.8 Can I use ADDA Software when I am disconnected from the network: On the train or at home?

• Yes you can, as long as you have checked out the licenses for each application from our License Server. To check out licenses from the server, use KEYCHECKOUT program which is available from the ADDA client interface.
1. Click and bookmark this link:
   http://www.uic.edu/detps/accc/lan/server_services/index.html
   
2. Run the Keycheckout program from this location.
3. First time you run the Keycheckout program, you need to enter to the drive that you will copy the licenses to. To do this: In the Keycheckout program, click on File -> Scannable Drives and then point to the C: drive.
4. Next just drag and drop the licenses that you need to your local drive.
5. Make sure you type in the number of days your laptop is going to be off the network; the default is 1 day, the maximum is 10 days.

Question 1.9 Can I access my files on the server from other locations using a Web broswer with Internet access?

• If your unit is subscribed to ADDAdrive (ADDA Network File sharing service) Follow the documentation outline in ADDAdrive to access your shared files whether on campus or off site.
• For offsite access to ADDAdrive, make sure to have VPN running on your system. Refer to FAQ Question 1.7

Question 1.10 How do I get a consultant on-line to help with ADDA?

• Once the ACCC LAN consulant is on the phone with you, if the problem needs the consultant to be on your machine, he/ she will ask you to Click on this link. Just follow the prompts. Please click here only if the ACCC LAN consultant requests you to do so. Allow ACCC LAN Consultant to access your machine

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