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LAN

The University of Illinois at Chicago

ADDA Quick Links

contact info

Location
1940 W. Taylor
Chicago, IL 60612
Hours
8:30-5:00
Phone/Fax
312-413-0003 (phone)
312-413-0003 (fax)
Email
LANS Helpdesk

FAQ on ADDA

Frequently Asked Questions

What is the difference between ADDA and Server Services?
ACCC Server Services has been replaced by ADDA "Active Directory Desktop Applications".
What is my login name for ADDA?
ADDA is integrated to the ACCC Active Directory, hence you will be using your netid and common password when you log in to ADDA services.
I have an ADDA subscription, why am I getting a login error?
This error is typically caused by either passing a wrong credential to the resources being accessed or permission setting error.
  • Problems with wrong credentials - It is possible that your Active Directory password is not in sync with our common password. A simple reset of the common password should correct this problem. To reset your common password, please visit the ACCC password utility page.
  • Problems with permission setting - If you have already reset your common password and are still unable to access the ADDA resources, permissions might need to be corrected. Email LAN@uic.edu and we will gladly check and correct this permission error for you.
When I launch ADDA.exe, I see a Bluestem login screen. After logging in, I receive a cookie error. How can I fix this?
This error that will occur if you attempt to connect to ADDA from a non-UIC internet connection and do not connect to the UIC VPN. If you are connected to the VPN, or if you are on the UIC network, this error will not occur. More information regarding the UIC VPN can be found at http://gateway.uic.edu.
What firewall settings do I need to change to access ADDA?
You should configure your firewall using Host name and set it to allow: keyserv.cc.uic.edu.
What software is available from ADDA?
A list of the licensed software is posted in the software list page.
What do I do when I get the warning message that my KeyClient is obsolete?
  • The new version of KeyClient is needed to manage any applications provided through ADDA. If you have downloaded any application from ADDA, these applicaitons will require that you update your keyclient to the new version
  • Please uninstall the keyclient on your computer before putting the new version. You can do this by going to the computer settings / control panel / Add and Remove programs and uninstall Sassafras Key Client or sometimes it appears as Key Access. You will be prompted to reboot your system after a successful uninstall.
  • The new version of KeyClient is available from ADDA client interface. Installer is called k2client.exe. If you are using client.msi, note that this is an old installer and will only install the old key client. Please check that you are using k2client.exe to install the new KeyClient. Your system will restart after a successful install.
  • Please check the updated version of KeyClient that you just installed on your computer. You can track down the files that were installed either by windows search or explore into the following directory c:\windows\ and the main file that you should look at is keyacc32.exe. Check the version of this file and make sure that it says 6.1.5.