The primary responsibility of LETS is to provide assistance to those using the UIC Learning Environments. We do this by providing email, phone, instant message, and walk-in support for various issues that arise in the classrooms. Visit the Support page for contact information.

To support the UIC learning environments, LETS maintains an inventory of various types of multimedia equipment. Please visit our Reservations page for further information.

Please Note: Equipment rentals that extend beyond our normal operating hours require the renting party to provide security for the rented equipment until pickup of the equipment can be made during our normal business hours. Loss of the rented equipment during rental periods is the responsibility of the renting party.

In many cases, installations of multimedia equipment require extensive knowledge of various fields, and the work is done by third party vendors. However, LETS technicians can assist via consultation on various aspects of a technology/audio-visual project. Please contact our department for more information.

Learning Environments & Technology Services also assists with multimedia needs for special events, such as seminars, conferences, etc. There may be equipment and service charges that apply, depending on the nature of the event. Please use our Reservations page to arrange equipment and service reservations for your special event.

Terms & Conditions

• Technician support for events scheduled after 4 PM on weekdays requires a 3-hour minimum labor charge.
• Technician support for events scheduled on weekends requires a 4-hour minimum labor charge.
• Equipment rentals that extend beyond our normal operating hours require the renting party to provide security for the rented equipment until pickup of the equipment can be made during our normal business hours. Loss of the rented equipment during rental periods is the responsibility of the renting party.
• A late return fee will be charged for each business day beyond the agreed upon return date for checked out equipment. This fee will vary depending on the amount and cost of the equipment itself.
• A delivery charge of $15 will be added to all orders of less than $50 for on-campus locations.
• A delivery charge for off-campus locations is calculated at an hourly basis of $55/hour for time necessary to deliver the equipment.
• Cancellation of equipment rental upon delivery of the equipment will result in a fee of $55.
• Rush (less than 48-hour, greater than 24-hour notice) orders for equipment use are subject to a late order fee of $25.
• Rush (same day) orders for the delivery of rental equipment is subject to staffing availability and a $55 rush order fee will be assessed, in addition to the cost of the order.
• Orders for technician services received with less than 48 business hours advanced notice will be charged an additional fee of $75.
• Cancellation of a technician with less than 24 hours advance notice will result in a charge of $75.
• A minimum of one hour must be allowed prior to the start of an event, for the technician to set up requested equipment. If time is not allotted, the event's start time may be delayed.