|Academic Computing and Communications Center|
|What is a Service Call?|
If you need us to come to a site on-campus to:
|How to request a service call|
Call the Client Services Office at 413-0003 or send us email at
email@example.com - include the template below. Describe your problem
best you can. Your problem will be logged into a database. A ticket number will be
generated, which should then be used, whenever you contact us, to refer to your
One of our consultants will get in touch with you to schedule an appointment and verify that a service call is appropriate.
We charge $50 per hour (or part thereof) for service calls, with a minimum charge
of 1 hour, payable through an Miscellaneous Stores/Service Requisition
voucher that must be ready when one of our consultants arrives.
Though we can install them, we do not normally sell hardware such as memory, hard drives, etc. We can, however, try to recommend a vendor, brand, features, etc.
|Service Call template|
(Copy and fill out the whole template below and send to firstname.lastname@example.org)
We charge $50 per hour (or part thereof) for service calls, with a minimum charge of 1 hour, payable through an interdepartmental miscellaneous requisition voucher that must be ready when one of our consultants arrives.
If you would like to request a service call please provide us with the following information. Once your information is received, a MicroRepair consultant will contact you to discuss the issue and/or arrange for a service call.
-------- S E R V I C E C A L L I N F O R M A T I O N --------
1. Contact Information:
Name: Netid: Phone number: Building: Room:2 . What type of connection? UIC Networks
 Res-net  UIC-Wireless  On-campus (office/lab)  Off-campus leased line (across expressway)  Server Services/Active Directory (AD)3. Host Name or IP Address: What's my IP (Under "Client")
4. Operating System: (Under "HTTP_USER_AGENT)
 Windows Vista  Windows XP  Mac X (10.X or higher)5. DETAILED description of problem:
6. What troubleshooting has been attempted and what were the results?