This content is no longer maintained. Please visit our new website.

ACCC Home Page Academic Computing and Communications Center  
Accounts / Passwords Email Labs / Classrooms Telecom Network Security Software Computing and Network Services Education / Teaching Getting Help
 

Service Calls

     
 
     
What is a Service Call?
  If you need us to come to a site on-campus to:
  • Troubleshoot a hardware or software problem,
  • Install and/or configure supported software,
  • Fix, install, and/or configure hardware such as hard drives, keyboards, memory, etc.
then it is considered a service call.

 
     
How to request a service call
  Call the Client Services Office at 413-0003 or send us email at micros@uic.edu - include the template below. Describe your problem as best you can. Your problem will be logged into a database. A ticket number will be generated, which should then be used, whenever you contact us, to refer to your problem.

One of our consultants will get in touch with you to schedule an appointment and verify that a service call is appropriate.

 
     
Costs
  We charge $50 per hour (or part thereof) for service calls, with a minimum charge of 1 hour, payable through an Miscellaneous Stores/Service Requisition voucher that must be ready when one of our consultants arrives.

Though we can install them, we do not normally sell hardware such as memory, hard drives, etc. We can, however, try to recommend a vendor, brand, features, etc.

 
     
Service Call template
  (Copy and fill out the whole template below and send to micros@uic.edu)

Dear Client:

We charge $50 per hour (or part thereof) for service calls, with a minimum charge of 1 hour, payable through an interdepartmental miscellaneous requisition voucher that must be ready when one of our consultants arrives.

If you would like to request a service call please provide us with the following information. Once your information is received, a MicroRepair consultant will contact you to discuss the issue and/or arrange for a service call.

-------- S E R V I C E C A L L I N F O R M A T I O N --------

1. Contact Information:

   Name:
   Netid:
   Phone number:
   Building:
   Room:
2 . What type of connection? UIC Networks
   [] Res-net
   [] UIC-Wireless
   [] On-campus (office/lab)
   [] Off-campus leased line (across expressway)
   [] Server Services/Active Directory (AD) 
3. Host Name or IP Address: What's my IP (Under "Client")

4. Operating System: (Under "HTTP_USER_AGENT)
   [] Windows Vista
   [] Windows XP
   [] Mac X (10.X or higher) 

Computer Make and Model: Make/model of additional hardware involved in problem:
5. DETAILED description of problem:

6. What troubleshooting has been attempted and what were the results?

 


2008-7-1  CSO
UIC Home Page Search UIC Pages Contact UIC