Service Calls

• What is a Service Call?
• How to request a service call
• Costs
• Service Call template

• Troubleshoot a hardware or software problem,
• Install and/or configure supported software,
• Fix, install, and/or configure hardware such as hard drives, keyboards, memory, etc.

One of our consultants will get in touch with you to schedule an appointment and verify that a service call is appropriate.

Though we can install them, we do not normally sell hardware such as memory, hard drives, etc. We can, however, try to recommend a vendor, brand, features, etc.

Dear Client:

We charge $50 per hour (or part thereof) for service calls, with a minimum charge of 1 hour, payable through an interdepartmental miscellaneous requisition voucher that must be ready when one of our consultants arrives.

If you would like to request a service call please provide us with the following information. Once your information is received, a MicroRepair consultant will contact you to discuss the issue and/or arrange for a service call.

-------- S E R V I C E C A L L I N F O R M A T I O N --------

1. Contact Information:

   Name:
   Netid:
   Phone number:
   Building:
   Room:

   [] Res-net
   [] UIC-Wireless
   [] On-campus (office/lab)
   [] Off-campus leased line (across expressway)
   [] Server Services/Active Directory (AD) 

   [] Windows Vista
   [] Windows XP
   [] Mac X (10.X or higher) 


   Computer Make and Model:
   Make/model of additional hardware involved in problem: