FAQ - Public Computer Labs: Login, Print, Hardware, Software

Also see the list of available software in the public computer labs.

Table of Contents General Questions about Public Labs at UIC I can't log on to the computers in the public labs. Where are the ACCC public labs located? What software and machine types are in the labs? When I tried to log on to a public lab computer, it told me I was already logged in somewhere else. H: Drive Changes My H: drive is read only, why? How long will my H: drive be read only? How big will my new H: drive be? Will I only be able to access my H: drive from ACCC labs? If I can't find my files, who do I contact? Printing in ACCC Labs I'm in a public lab and my document won't print. Have you changed the cost of printing on campus, in ACCC labs? I see an LPT1 Not Responding error when I try to print. Other Problems The machine is failing with some other error.

Question 1.1 I can't log on to the computers in the public labs.

• You must have an ACCC account in order to log into the public labs. If you don't have one, create it.
• For any other problems/error messages, see the lab monitor or stop by the CSO at SEL 2267.

Question 1.2 Where are the ACCC public labs located?

• For a complete list of ACCC labs locations and hours, check the ACCC Public Computer Lab Hours document.

Question 1.3 What software and machine types are in the labs?

• We are working on a new database to provide you this information, but in the meantime you can find that information here: ACCC Public Computer Lab Information

Question 1.4 When I tried to log on to a public lab computer, it told me I was already logged in somewhere else.

• See the consultant on duty in the lab, or go to SEL 2267 (the CSO). They will be able to reset your account.
• Make sure you always click on the LOGOUT icon on the computer. Do NOT just reboot the computer.
• You can also try and wait for about 15-30 minutes and then try to log in again. The problem may have disappeared by then.

Question 2.1 My H: drive is read only, why?

• The ACCC is in the process of upgrading your H: drive to hold more files and allow you to view your files from home. During the upgrade, your H: drive will be available as a read-only space.
• Feel free to save your files to portable media such as USB thumb drives during this transition.

Question 2.2 How long will my H: drive be read only?

• The ACCC is making this transition as quick as possible.
• When the upgrade is complete your H: drive will have a new folder called h:\LabHomespace - you'll find your files here.
• This also means that your H: drive space is once again available to save files to.

Question 2.3 How big will my new H: drive be?

• Your new H: drive will be 100mb in size.

Question 2.4 Will I only be able to access my H: drive from ACCC labs?

• No, you will be able to access your H: drive from the internet or the Blackboard Content System (login to Blackboard, see the Content System tab).

Question 2.5 If I can't find my files, who do I contact?

• Send email to lan@uic.edu for assistance.

Question 3.1 I'm in a public lab and my document won't print.

• You must LOG IN to the public computer labs in order to print. Guest Logins do not support printing.

Question 3.2 Have you changed the cost of printing on campus, in ACCC labs?

• Yes. The ACCC reduced the cost of printing to the following:
  • black and white output: $0.08 per sheet
  • color: $0.80 per sheet
• The new pricing structure will take effect Monday, August 28, 2006, the first day of the Fall, 2006 semester.

Question 3.3 I see an LPT1 Not Responding error when I try to print.

• You must LOG IN to the public computer labs in order to print. Guest Login does not print.
• If you did not login, save your work to a disk, LOGOUT, wait about five minutes, and then LOG IN.
• If you did login, the computer has lost the connection to the printer. To recapture the printer, save your work to diskette, LOGOUT, wait about five minutes, and then LOG IN again.

Question 4.1 The machine is failing with some other error.

• Contact the consultant on duty in the lab; if there is none available, call (312)413-0003 or email consult@uic.edu to report the problem. Be sure to include the computer's number (which should be on a sticker on the top of the monitor), specifics of the problem, and which lab it is located in.

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