FAQ - Personal Computers on Campus: Restoring Files with ADSM Backup on Windows

Table of Contents General Questions for ADSM Backup Software Where can I find additional information about ADSM? Who can use ADSM? Can I use it from home? I just received my FaCT computer. How do I set ADSM up on it? I'm moving to a new office. Can I use ADSM to backup/retrieve files from the new location? I got a new computer/new hard drive. Can I retrieve files that I backed up from my old computer/hard drive? I'm trying to retrieve files from my old computer to a new computer, and I get the error message: "ANS1410E Unable to access the network path". Help! I notice that I get an error message if I use the archive command in datasave. The error is "The management class does not contain any archive copy groups. Unable to continue with archive." How long are the files saved? How can I authorize other users to restore my files? When I tried to run dsreg to set up my datasave account, I received a message saying that my machine was not in the database. What does that mean? I use IE and I'm having trouble with the registration Web page; what's up? About ADSM on Windows NT/2000/XP How do I run the ADSM scheduler on Windows NT/2000/XP?

Question 1.1 Where can I find additional information about ADSM?

• ACCC Documents for ADSM
• Software clients from the ACCC FTP site
• A complete set of IBM/Tivoli Storage Manager documentation (Tivoli Storage Manager is what IBM calls ADSM now) is available online on the Tivoli Web site. Links and recommended documents are given in the ADSM Related Links page.

Question 1.2 Who can use ADSM? Can I use it from home?

• The short answers are only faculty and staff and no.
• For more information, see ADSM - Network Backup: What it is and who can use it.

Question 1.3 I just received my FaCT computer. How do I set ADSM up on it?

• Follow the instructions in ADSM Backup for FaCT Personal Computers.

Question 1.4 I'm moving to a new office. Can I use ADSM to backup/retrieve files from the new location?

• Yes. ADSM node names are independent of location. As long as you know your client name (node name) and password there is no problem.

Question 1.5 I got a new computer/new hard drive. Can I retrieve files that I backed up from my old computer/hard drive?

• Yes. Even if you get a new computer, you can continue to use your old nodename and old password with ADSM on the new computer. Since you're using the same account -- node name and password -- you will have access to all your old files.
• There is one quirk, though. If you are restoring files to a different computer or if you are restoring to a hard drive with a different label, then you can not select "Restore to Original location". Instead, you must select "Restore to Following location" and specify where to restore the files to.
• If your old computer is handed down to someone else, make sure that its new owner isn't using your ADSM setup. The new owner must register the machine themselves and get their own nodename.
• Warning: Do not try to restore system files of old machine to the new machine. All PCs/Macs have their own system settings.

Question 1.6 I'm trying to retrieve files from my old computer to a new computer, and I get the error message: "ANS1410E Unable to access the network path". Help!

• The problem is that ADSM is trying to connect to your original computer and isn't finding it. Use "Restore to Following Location" as explained above.

Question 1.7 I notice that I get an error message if I use the archive command in datasave. The error is "The management class does not contain any archive copy groups. Unable to continue with archive."

• The archive function is not available at UIC. We run ADSM only as a backup/recovery system. Currently, we have no plans to enable the archival function and commit to long term data storage.

Question 1.8 How long are the files saved?

• As long as a file exists on your PC, ADSM will keep a backup of that file. This "most recent" backup is called the ACTIVE copy. If you never erase it from your PC, ADSM never erases the backup copy.
• If you erase a copy from your PC, then the next time you invoke ADSM, the backup copy will be changed from ACTIVE to INACTIVE. It will then remain on tape for 60 days before ADSM deletes the backup copy. This gives some leeway to recover a file that was lost.
• If you modify a file (and run ADSM often), ADSM will keep 1 "active" copy and 2 "inactive" copies. The active copy sticks around forever (unless you erase it from your PC) while only the 2 most recent "inactive" copies are kept for as long as 28 days. Each time you change the active file, the previous backup copy is marked as "inactive". Since a max of 2 inactive copies is kept, the oldest inactive copy will be deleted to make room.

Question 1.9 How can I authorize other users to restore my files?

• While in ADSM, from the Utilities menu, select Set Authorization, then select Add. Fill in the Add authorization information. Click OK. You can authorize others for the whole drive, or selected directories, or selected files.

Question 1.10 When I tried to run dsreg to set up my datasave account, I received a message saying that my machine was not in the database. What does that mean?

• Your computer is not registered with our Domain Name Servers. Contact the Client Services Office for information on how to register your computer.

Question 1.11 I use IE and I'm having trouble with the registration Web page; what's up?

• The install script doesn't work properly with older versions of IE. Either use IE 5.5 or higher, or
• Switch to Netscape.

Question 2.1 How do I run the ADSM scheduler on Windows NT/2000/XP?

• When running NT, 2000, or XP, the scheduler is started differently than on 95/98/ME. It is started and run as a System Service, which means it should come up at boot time.
• Click Start -> Programs -> Administrative Tools -> Services
• Find ADSM Scheduler in the list of services.
• Right click it and select Properties. Startup type should be Automatic. Under the Log On tab, make sure that it is set to Log On As Local System account, with Allow service to interact with desktop checked. If you changed anything here, reboot, to see if it comes up automatically now.
• What if the service is not there in the list of services? You might have an out-of-date version or it might not be configured correctly. Be sure you are running Version 5+ of Tivoli Storage Manager, and follow the instructions for installing the Scheduler under XP located at http://www.uic.edu/depts/accc/software/adsmnew/adsmwin.html
• If it runs in a DOS window under NT/2000/XP, it is clearly set up wrong or is an obsolete version.
• HOW TO TELL FOR SURE THAT IT IS RUNNING OK: Examine file C:\Program Files\Tivoli\TSM\baclient\dsmsched.log and scroll down to the bottom. It tells you in this file what is going on. On NT/2000/XP the tiny safe icon will not be present at the right end of the Start bar, as it is on 95/98/ME when the Scheduler is runing.

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