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An RT account is automatically created the first time anyone sends
email to RT or logs onto the Web site. In RT parlance, the
username is the netid, and the email address becomes
netid@uic.edu. This is certainly true if the first access
is via the Web, and is mostly true if the first access is via
email with a From: address of "@uic.edu",
"@tigger.uic.edu", "@icarus.uic.edu" or "@mailserv.uic.edu"
However, if the user uses a non-ACCC email address, RT obviously won't
recognize that, and will create an account with the username being the
full email address on the request.
- This is fine for external people. They can still respond
and append by email. Obviously they can't logon to the Web site because
they are not identified with a real UIC netid and therefore
don't have an ACCC Common Password.
- This still works for UIC people using outside (e.g. Yahoo) accounts.
But it does mean there is no connection to the UIC netid, and the people responding to the request will have a harder time knowing who the person is.
And, of course, the person cannot log onto the Web site even if
they have a UIC netid and Common Password, since the note is not connected to their netid.
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An RT admin might choose to create accounts for his/her staff use.
No problem, either create the accounts if they do not exist or modify
them if they do. Be sure to:
- Set the username to the the staff member's netid. That is just the netid alone,
with no @uic.edu included.
- Set the email address to be netid@uic.edu
- You may set a random password, since Bluestem ignores it.
- For staff use, be sure to click Let this user be granted rights.
This makes the user privileged in the sense that rights can
be further assigned, perhaps the ability to own or assign or modify tickets.
This checkbox, by itself, does not confer any other privileges.
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