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Requestors can initiate and interact with RT via email and/or its Web site.
Each RT instance will usually have one or more email addresses.
When new mail is sent to an RT email address, a new ticket
is created in a default queue. The association of email address
with default queue is made by the ACCC in the local config files.
When response mail is sent to an RT email address, the
subject line contains info about which ticket it refers to. In this case,
it doesn't matter which email address is used, RT will find
the ticket in any queue and append the new note.
The upshot is that you don't need an email address for each queue.
It's very common to have queues for internal use. But if all new email
should open a ticket in the General Queue, then you only need one email
address.
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