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REPAIR/TROUBLE REPORTING NUMBER 6-7171
Note: If you are using a single-line phone or ancillary equipment
such as a modem, answering machine or fax machine, please replace the phone
and cord or test the line by unplugging the ancillary equipment before
calling repair. A $55.90 MINIMUM CHARGE APPLIES IF A TECHNICIAN IS
DISPATCHEDPLUS MATERIAL IF THE PROBLEM IS FOUND IN THE SINGLE-LINE PHONE OR ANCILLARY
EQUIPMENT
Please be prepared to provide the following information when placing
a repair report:
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Telephone number (or data circuit number)
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Building name or address
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Room number
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Jack number (for locations wired with A/B jacks)
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Type of phone (singe line or multi-line)
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Description of the problem
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Contact person(first and last name), room number and telephone number
Local, suburb, long distance and international problems must provide the
following additional information:
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Called number (including area code)
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Called city and state
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Time call was made
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Number of attempts made
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What kind of telephone company recording heard (if applicable)
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Name and telephone number of person reporting the problem
If the line or equipment was affected by a recent Telecommunications Services
Order, please supply the Telecommunication Requisition No. AS-XXXXX and the completion date, if available.
ACCC will make every attempt to resolve the problem within one business day. |
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