Asterisk Voicemail System
Logging into your Asterisk voicemail for the first time
To set up voicemail, press the messages button. It will prompt you for a new password. The system will disconnect you. You should then reenter the system with your new password. You will be able to set your options. You will also record a new greeting using the mailbox options submeu shown below.
Asterisk Voicemail Commands
- Main Menu
| 1 |
New messages |
| 2 |
Change folders |
| 0 |
Mailbox options |
Press 1 - New Messages Submenu
| 1 |
Skip message intro |
| 4 |
Play previous message |
| 5 |
Repeat |
| 7 |
Delete |
| 8 |
Forward |
| 9 |
Save |
| * |
Help |
| # |
Exit |
Press 2 - Change Folders Submenu
| 0 |
Switch to new messages |
| 1 |
Switch to old messages |
| 2 |
Switch to Work messages |
| 3 |
Switch to Family messages |
| 4 |
Switch to Friend messages |
Press 3 - Mailbox Options Submenu
| 1 |
Record unavailable message |
| 2 |
Record busy message |
| 3 |
Record name |
| 4 |
Record temporary greeting |
| 5 |
Change password |
| * |
Return to main menu |
Checking voicemail from offsite
Messages can be checked from any phone. Dial your number, wait till your greeting starts, and press *.
Turning on voicemail to email
This system allows several options for receiving voicemails. You can have email notifications sent to your inbox. These emails can have links to the files or attachments of the files. The commands listed in the table below toggle the functions on or off.
Be aware, however, that sound files could fill up your inbox and cause you to exceed your space quota if the messages are not deleted regularly. Deleting sound files from your inbox does not delete them from your voicemail’s storage.
In order to turn on voicemail to email pick up your phone receiver and dial 8-5002. Additional Voicemail to Email Commands are listed below
Voicemail to Email Commands
| 85002 |
Turns email notification on or off |
| 85003 |
Turns links in email on or off |
| 85004 |
Turns wav email attachments on or off |
Unity to Asterisk
This documentation explains the functions of the Asterisk system and how it's different from the Unity system that you may have been using.
 
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OCTEL to Asterisk
This documentation shows the difference between Asterisk and the OCTEL voicemail system.
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Asterisk Complete Commands
This documentation is a more detailed description of Asterisk's functions.
 
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VoIP and Initial Voicemail Set Up
Logging into your Asterisk voicemail for the first time
To set up voicemail, press the messages button. It will prompt you for a new password. The system will disconnect you. You should then reenter the system with your new password. You will be able to set your options. You will also record a new greeting using the mailbox options submeu shown below.
Checking voicemail from offsite
You may call your phone from any other phone. When the recorded greeting begins playing, press the "*" button. You will be prompted for your 5-digit phone number followed by your phone password.
If your phone password does not allow you to check your voicemail
Please fill out and submit this form.
Setting up Your Handset
Your new telephone works using the same data lines (ethernet port) that your computer uses to access the internet. Your telephone and computer now must share the same jack. Please be sure to plug your telephone into the data jack that you were using for your computer and then plug your computer into the port at the back of your phone labeled “10/100 PC.”
This documentation is a quick guide of the above information with an added diagram for handset setup.
 
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Cisco 7960 and 7961 Phone Features
Soft Keys (ones that show on the screen)
| AbbrDial |
Dial using a speed dial index number |
| Barge |
Add yourself on a shared line |
| CallBack |
Receive notification when a busy line becomes available |
| cBarge |
Add yourself to a call on a shared line and establish a conference call |
| CFwdALL |
Setup/cancel call forwarding |
| ConfList |
View conference participants |
| Confrn |
Creates a conference call |
| DirTrfr |
Trans |
| GPickUp |
Answer a call on another extension outside your group |
| Join |
Join several calls on one line to create a conference call |
| MeetMe |
Host a Meet-Me conference call |
| Park |
Store a call using Call Park |
| PickUp |
Answer a call on another extension in your group |
| Private |
Allow/disallow others from viewing or barging calls on a shared line |
| Resume |
Resume a call on hold |
| Search |
Search for a directory listing |
| Transfer |
Transfer a call |
| Update |
Refresh content and get the latest information |
|
Buttons
 |
Check voicemail messages |
 |
Services |
 |
Help |
 |
Directories/call history |
 |
Settings |
|
Speaker |
|
Mute |
|
Headset |
|
Transferring a Call
| If you want to... |
Then... |
| Transfer a call |
During a connected call, press Transfer and enter the target number. When you hear the call ringing, hang up or press Transfer and hang up. |
| Transfer two current calls to each other ("direct transfer") |
Scroll to each target call on the line and press Select. From one of the selected calls, press more>DirTrfr. To stay on the line with callers, use Join to create a conference call instead. |
|
Using Call Forward
| If you want to... |
Then... |
| Set up call forwarding for your primary line |
Press CFwdALL and enter a target phone number |
| Set up or cancel call forwarding from your computer (for any line) |
Log in to your User Options web page and choose Forward all calls...from the main menu |
| Cancel forwarding |
Press CFwdALL |
|
Viewing and Dialing Calls
| If you want to... |
Then... |
| View your call logs |
Press the Directories button>Missed Calls, Received Calls, or Placed Calls. |
| Dial from a call log |
Scroll to the listing from the call log, edit the number (if needed) and go off-hook |
| Edit a number in a call log |
Press EditDial followed by <<or>> to reposition the cursor or erase digits. |
| Dial from a corporate directory |
Press the Directories button>Corporate Directory. Enter the first few letters and press Search. Then scroll to a listing and go off-hook. |
| Place a call while another call is active |
Press New Call. The original call is placed on hold automatically. |
|
Making Conference Calls
| If you want to... |
Then... |
| Start a standard conference call by calling participants |
During a connected call, press more>Confrn to add another party to the call. Dial the participant's number. After connecting, press Confrn again. Repeat to add each participant. |
| Invite current callers to join a standard conference call |
Scroll to each target call on the line and press Select. From a selected call, press more>Join. |
| View a list of participants |
Choose an active conference and press ConfList. An * indicates the initiator |
| Remove a participant from the conference |
If you are the conference initiator, you can press RmLstC or scroll to a name in the conference list and press Remove. |
|
 
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Cisco 7912 Phone Features
Soft Keys (ones that show on the screen)
| Redial |
Lets you redial the last number that you dialed |
| New Call |
Make a new call |
| Message |
Access your voicemail |
| CFwdALL |
Setup/cancel call forwarding |
| QRT |
Submit call problems to the system administrator |
| GPickUp |
Answer a call on another extension outside your group |
| PickUp |
Answer a call on another extension in your group |
|
Voicemail Main Menu
| 1 |
Play inbox messages |
| 2 |
Play saved messages |
| 3 |
Change password |
| 4 |
Playback personal greeting |
| 5 |
Record personal greeting |
| 6 |
Access personal distribution groups |
|
Play Control Keys
| * |
Returns to top menu or to message header |
| # |
Skips message header or goes to Message Handling Menu |
| 1 |
Rewind |
| 11 |
Rewind to the beginning |
| 2 |
Pause/Rewind |
| 3 |
Fast Forward |
| 33 |
Fast Forward to the end |
|
Message Handling Control Menu
| * |
Returns to top menu |
| # |
Next message |
| 4 |
Replay message |
| 6 |
Forward |
| 7 |
Delete |
| 8 |
Reply |
| 9 |
Save |
| 88 |
Call originator |
|
This documentation explains the functions of the older 7912 phone. Functions of buttons and softbuttons are explained here.
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Soft Phone Information
- Voicemail sound files sent to your email
- One number for your entire college career
- Simulring means calls can be forwarded to several other phones so you never miss a call
- You can manage and see who voicemails are from before listening
- No charges are applied unless calls are made off campus
- Off-campus calls are $.03/min for local and $.07/min for domestic long distance numbers
Voicemail Options
You have the ability to turn on email notifications or disable them. Simply toggle on your email address, or the word OFF to disable. Furthermore you can choose to include the sound files in the message, or turn that functionality off and check the messages through the softphone portal, or using the phone itself.
Softphone Simulring Options
You have the ability to add on additional phone numbers that will ring when people call your personal softphone number. This simul-ring functionality allows you to be reachable anywhere. (Please note, answering a call that is simulringing using a cell phone or another device will count against the device's minutes).
Softphone Ring Seconds Options
By default your softphone voicemail will pick up after 20 seconds of ringing. This setting may need to be adjusted depending upon the number of devices you are choosing to simulring, as well as their associated voicemail pickup settings. If you wish to have all voicemail routed to your softphone voicemail box then you may wish to set the simulring volume to a second value that will ensure the softphone voicemail picks up before your cellphone voicemail does.
Checking voicemail
To check your voicemail from any phone, dial your softphone number and when the voicemail picks up, press the * button and enter in your password.
http://softphone.uic.edu
This documentation explains how to set up a software based phone on your computer.
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This is an abbreviated version of the above handout.
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