Basic Service

Equipment

Each student Residence Hall room is provided with at least one telephone line.

Basic Service is restricted to campus calls only

An ACCC Softphone account is a new and innovative way to communicate!! This service does not cost anything to set up and includes new and useful functions such as Simulring, email notification, and the ability to make calls from a laptop or desktop computer.

Softphone service allows you to dial any campus phone by entering the last five digits of the campus telephone number. There is no charge for calls to other campus phones.

https://tigger.uic.edu/depts/accc/telecom2.0/student/softphone.shtml

Ways to Make Calls Off Campus

If you wish to call domestic or international long distance you can do so with a Resphone Account.

In order to set up a resphone account please visit:

https://ness2.uic.edu/perl/password/token/pass.cgi?dispatch=acct_panel.

Softphone vs Resphone

Resphone is an account that allows you to make off-campus calls from a telephone using a PIN, while Softphone is a software-based phone service with enhanced features such as Simulring and email notification. While incoming calls in a Softphone account can be forwarded to other phones, outgoing calls must be made from a capable computer with the application X-Lite installed.

On-campus and local calls are free with either account. Domestic and International long distance calls made through Softphone or resphone are billed according to the rates listed at:

Domestic Flat rate of $0.0155 per minute of long distance for the lower 48 states.

International Rates

Forwarded calls received on a cell phone are not billed to your Softphone account, but do count as minutes in your cellphone's service plan.

If you receive a prank, obscene, or harassing phone call, there is a feature available on all Residence Hall phones that may assist you in addressing the situation. A call Trace feature may be activated by hanging up after receiving such a call and then dialing "*57".

The phone system will "hold" the incoming call and trace it back to its originating number. The resident activating this feature would then receive a recorded message stating whether or not the trace was successful.

If successful, the resident would need to file a police report with the UIC Police at extension 6-2830, since information about the trace would only be available to the police. Once such a report is filed, UIC Police will proceed with an investigation.

If the trace reveals the call was made from a resident student phone, the Housing Office would be notified in order to consider taking disciplinary action separate from any action the UIC Police may feel is appropriate. There is a $4.50 charge for each use of this service, and residents are asked only to attempt tracing calls involving obscene or harassing calls, since the trace information is only available to the UIC Police. If these harassing calls are received on Voice Mail, do not erase before reporting these incidents.

Making obscene or harassing phone calls to other students or Residence Hall staff is strictly prohibited and will result in serious disciplinary action.