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Service Alerts

NEVER send your password in an email

Tuesday, February 9, 2010 at 7:51 AM

There is yet another phishing email going around. We urge our users to remember UIC will never ask for your password in an email.

Please either delete this message or click Report As Spam (in Webmail) or move it to your reportspam folder (other email clients).

News

SEL 2058 Upgraded

Monday, February 8, 2010 at 12:31 PM

SEL 2058 Computer Upgraded!

The computer lab in SEL 2058 has bee upgraded to the latest Lenovo tower PCs.   Be sure to check out the improved speed and performance in the lab!

ACCC

Spring 2010:  U-Print Changes, Dragon Dollar$ Integration

Sunday, January 3, 2010 at 8:56 PM

The following changes are effective as of 1/4/2010:

• The U-Print system has been upgraded (Pharos 8.1) and integrated with Dragon Dollar$. 
• ACCC still allocates each student $15 towards printing costs.
• New!  When additional funds are needed to continue printing, add via Dragon Dollar$. 
• U-Print will no longer use funds stored on physical cards (UIC i-cards, Flames Cards, etc.)
• Transfer your remaining balance (from i-cards or Flames cards) to Dragon Dollar$:
  
  • CTA U-Pass pick-up area (beginning Wed, 1/6/2010)
  • ID Center in 1790 SSB
  • ID Center in 241 SCW
    
• The Add-Value Stations in ACCC labs should not be used and will be removed.  
• Report any U-Print errors to
  
  • ACCC consultant
  • Mail to consult@uic.edu – include netid and error message
    
• See the following for more information:
  
  • Dragon Dollar$: http://www.uic.edu/depts/idcenter 
  • U-Print changes details: http://uprint.accc.uic.edu/

More...

• Emergencies: 312-413-8080
• Non-emergencies: Contact the CSO at consult@uic.edu or 312-413-0003.
• Other contacts: HELP, which is also available on the HELP button on the top banner of most ACCC pages.

Also Note:

• Services are checked typically several times/hour. So in most cases, we will detect the problem before you do. Our internal reporting system checks these systems and others, in greater detail, and will escalate reports as needed. Of course, individuals might have problems that are not reflected in the health of the overall service.
• Occasionally a monitor will report a false positive (meaning the service is really up, but the monitor reports it down.) Usually this is because a service gets temporarily busy and fails to respond within a timeout period. So it looks like it is down to the monitor, but it recovers on its own. Mail delivery is the most likely candidate for false positives, but other services can show this, too.
• One ramificaton of false positives is that even when a service is up, the "Since" time may be much shorter than the true time the service has been available. So use the times as a guide, but realize that services are typically more reliable than shown.
• False negatives (when the service is down but the monitor reports it up) are quite rare, other than the minutes between when a service fails and when the monitor next checks. This would mean the monitor is not checking all the right things. False negatives become even rarer as we improve the monitoring.
• Some services (e.g. "tigger") are monitored in several ways, and it's quite possible that tigger as a whole is up, but individual services on tigger are down. Click on the status link to see details.