News - Aug 2006

Aug 31 2006 - We have been working with the technical support team at Blackboard Inc. to resolve our problem with the performance of Blackboard. Late in the afternoon on Thursday we made several configuration changes which were recommended by the team at Blackboard. This forced us to briefly stop and start Blackboard service a couple of times. We and the team at Blackboard Inc. are continuing to work on the problem.

Aug 30 2006 - Blackboard crashed at noon due to an Oracle Database problem. We are working to repaier the system ASAP.

This problem is new and not related to the performance problems we have already been addressing.

We apologize for inconveniences caused.

Aug 30 2006 - Blackboard was down for emergency service Wednesday Aug 30 between 9:30 AM and 10:00 AM. We applied a fix we received from the Blackboard Inc. technical support team to address the problem with performance. We tried to apply the fix yesterday evening, during a time of low usage, but we forgot one step, so we decided to try again as quickly as possible.

Aug 29 2006 - We are experiencing a problem where Blackboard responds slowly during periods of peak usage. We have been working to resolve the problem since Monday morning. We are working with the technical support team at Blackboard Inc.

Aug 23 2006 - We attempted to upgrade our production Blackboard 7.1 system by applying "hotfix 2" but it failed. This upgrade worked when we applied it to our test system. We opened a support case with the vendor and we are continuing to work on the problem.

Aug 23 2006 - Blackboard is up and stable. With help from the vendor (Blackboard) we fixed our problem and we completed part of the software upgrade. Blackboard was running at 10:40 A.M., but we had to stop it briefly just after Noon to fix a few minor problems created by the upgrade.

Aug 21 2006 - The radius server is experiencing problems and logins to resnet, dialin, vpn, and wireless are currently not working. We are aware of the problem and are working to resolve the issue.

Aug 21 2006 - Radius is working, and other services (e.g public ldap server) are also back. We're still analyzing the underlying causes.

Aug 02 2006 - We had a problem with inbound email deliveries to accounts on tigger this morning and early afternoon. Mail was being rejected with the message shown below. This problem was due to human error and, unfortunately, it took a couple of hours before the staff was made aware of the issue. We apologize for any inconveniences caused. -- error message -- Hi. This is the qmail-send program at tigger.cc.uic.edu. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. : /usr/local/bin/procmail: ANS1107E: not found