FAQ - Windows 3x modem connection problems

1. 1. I am trying to use SLIP to connect to the UIC dialin lines, but it is not working.
   2. SLIP used to work fine, but it suddenly stopped working.
   3. When I try to login, it tells me my username or password is not valid.
   4. I am not using SLIP software to connect.

Question 1.1 I am trying to use SLIP to connect to the UIC dialin lines, but it is not working.

• You should look at the SLIP II (for PCs) TROUBLE-SHOOTING GUIDE. Most of the probable issues are covered in there.

Question 1.2 SLIP used to work fine, but it suddenly stopped working.

• The first thing to try is to reboot your PC.

  If you suspect that the problem might be with the UIC dialin lines, call our Network Operations Desk.

• Sometimes it helps to re-install SLIP - See in the instructions here.
• You could also look at the SLIP II (for PCs) TROUBLE-SHOOTING GUIDE. Most of the probable issues are covered in there.

Question 1.3 When I try to login, it tells me my username or password is not valid.

• You should call the Client Services Office to check on the status of your account.

Question 1.4 I am not using SLIP software to connect.

• Sorry, we only support SLIP II, which is distributed in our Network Services Kit.

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