Requesting Service from IT
All requests for service are done via the RT (Request Tracker) System. These include: computer problems, network problems, questions related to IT, requests to purchase IT equipment, request to loan IT equipment, and any other service performed by IT. Anyone and everyone should put in their own tickets to the system, so we can correspond with the affected party directly.
To put in a ticket, send an e-mail to firstname.lastname@example.org. You may cc: interested parties, who will be added to the ticket. You can attach standard files (.pdf, Microsoft Office, image files) to the e-mail so long as they are < 5MB.
In your ticket, make sure to include as much specific information as is possible to help us solve your issue. This would include the text of any error messages you receive. Just do your best to provide us with helpful information.
We will generally:
- ask follow up question(s),
- request to connect to your computer remotely, or
- try to find a time that's best to come visit.