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WHAT DOES C&I CHARGE?
C&I provides informal consultation on a complimentary basis and assesses administrative fees only when a more formal role in program planning or management is assumed. All C&I fees are negotiated, taking into consideration the unique characteristics of the project, decisions regarding the distribution of responsibility between C&I and its client, and the level and range of services C&I ultimately provides.
C&I’s administrative fee structure usually includes a base fee, determined by the range of services to be provided, plus a transaction fee for each registration or refund processed. The base fee for comprehensive “full-service” support typically averages about 15% of C&I-managed expenses, while the base fee for selected “mini-service” support is typically established at a flat rate. Transaction fees are generally constant, regardless of level of support C&I provides.
The following schedule is provided to illustrate representative rates for the most often requested category of C&I mini-services—registration and related customer service support. Note that all cost information provided here is for preliminary planning/discussion purposes only. Actual rates and services are negotiated and confirmed on a project-by-project basis.
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Representative Rates for “Mini-Services”—Registration, Customer Services
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Administrative Fees
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- Base Fee
Database development, customer service support, ongoing client liaison/ reporting, preparation of close-out report, and management of revenue transfers, as indicated.
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$500 (minimum)
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- Data Entry/Management
Data entry and record creation; income deposit and receipting, and distribution of participant confirmation materials. (This fee applies to each record C&I is responsible for creating, including records for fee-waived participants, speakers, etc.)
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$6/record
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- Refund Processing
In most cases, this cost is covered by amounts withheld from registrants, in accordance with refund policies established and published for the program.
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$15/refund
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Direct Expenses
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- Bank Card Charges (assessed by the processing bank)
These charges apply only to program income received via credit card payments.
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2.4%
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- Returned Check Charges (assessed by the University)
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$25/each
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- Excess Postage/Mailing Materials—if applicable
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Actual cost
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Optional Services
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- Word Processing
Editing, design, camera-ready formatting, as requested, to produce name badges, participant lists, special confirmation and/or onsite program materials (from participant database).
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- Supplies—Name badges (card stock and holder)
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- Onsite registration supervisor
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- External Financial Contracts/Agreements
Development and/or management of financial contracts/agreements with external sponsors/partners, e.g., confirming and documenting terms and conditions, coordinating necessary approvals, managing related reporting/audit requirements, and coordinating associated transactions/transfers.
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Negotiated
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