Administering Discipline

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Back to Basics: Teambuilding 101

Improve the performance of your work team or unit and gain better cooperative behavior from team members while challenging their skills.
Who Should Attend: Supervisors or Work Group Leaders
What You Will Learn:
•  To assess the level of cooperation in your work team
•  Benefits of teamwork
•  To recognize team behaviors that support the spirit of teamwork
•  Approaches to developing your team
•  Understand stages of team development
•  Recognizing dysfunctional team behaviors
•  The importance of rewarding teamwork to reinforce cooperative and supportive behaviors.
Fee: $99
Time: 9:00 am to 4:00 pm
Place: HRB Room B-1

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Career Development Workshop

Identify your career goals! This workshop will help you take charge of your short-term and long-term professional goals through self-assessments and analysis of interests and skills. Use past work experiences, projects, and performance to enhance your resume and prepare for interview questions.
Who Should Attend: Those wishing to improve their skills, attitudes, and knowledge relating to career planning.
What You Will Learn:
•  To identify and set career goals
•  To examine career options.
•  Discover interests, aptitudes, and skills to help focus goals.
•  To use campus resources in your career planning.
•  Enhance your resume with actions and results.
•  Preparing for interview questions.
Fee: $99
Time: 9:00 am to 4:00 pm
Place: HRB Room B-1

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Customer Service Skills in Action

Exemplary customer service can be achieved by keeping in mind and practicing some basic principles and techniques.
Who Should Attend : Anyone who provides direct service to internal or external customers; recommended for those in a non-supervisory role.
What You Will Learn:
•  To define what a customer is, who your customers are, and what should be done to meet a customer's needs.
•  The distinction between the "internal customer" and the "external customer," and the importance of serving both.
•  Tips that are especially useful for serving customers in the public sector.
•  How to take advantage of every interaction with a customer to leave that person with a positive impression of you, your department/unit, and the university.
•  Tools and techniques you can learn to deal with especially difficult or angry customers.
Fee: $99
Time : 9:00 a.m. to 3:30 p.m.
Place: HRB Room B-1

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Customer Service Skills for Supervisors: Leading the Charge

To achieve exemplary customer service, it is vital for the supervisor or unit leader to establish a "customer service culture" in the organization. This is a climate in which providing excellent customer service is a top priority for everyone in the unit.
Who Should Attend : Supervisors and Unit or Team Leaders
What You Will Learn:
•  The importance of creating and fostering a climate within your work group that identifies excellence in customer service to be a top priority.
•  The importance of establishing expectations and accountabilities for appropriate customer service behaviors on the part of your staff.
•  To define what a customer is, determine who your customers are, and what should be done to meet a customer's needs.
•  The distinction between the "internal customer" and the "external customer," and the importance of serving both.
•  Tips that are especially useful for serving customers in the public sector.
•  How to take advantage of every interaction with a customer to leave that person with a positive impression of you, your department/unit, and the university.
•  Tools and techniques you can learn to deal with especially difficult or angry customers.
Fee: $99
Time : 9:00 a.m. to 3:30 p.m.
Place: HRB Room B-1

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Disabilities in the University Environment

This workshop takes a non-legalistic approach to assisting members of the University community in becoming aware of the needs of persons with disabilities. Participants will learn how to effectively handle accommodation requests at UIC for both employees and students.
Who Should Attend : Intended for everyone, but especially helpful for those who provide services to the public on campus, those involved in outreach or communication or for supervisors and managers.
What You Will Learn :
 
•  The American with Disabilities Act and its philosophy
•  How to effectively handle accommodation requests.
•  How to avoid discrimination against a person because of his/her disabilities.
•  How to apply universal design methods into your day to day operations.
•  How to effectively interact with persons with disabilities.
Fee: $ 39
Time: 9:00 am to 11:00 am
Place: HRB Room B-1

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Respect in the Workplace

This workshop examines diversity and cultural barriers in the workplace. Participants will learn the relevant illegalities of workplace discrimination while exploring steps toward a harmonious work environment.
Who Should Attend : This workshop is for everyone.
What You Will Learn :
•  UIC policies, as well as Federal and State laws relevant to discrimination.
•  Awareness of how discrimination works.
•  To identify the different types of assumptions which lead to a lack of respect and/or discrimination.
•  Self-monitoring techniques that enable participants to be more aware of assumptions in their own decision-making processes.
Fee: $ 39
Time: 9:00 am to 12:00 pm
Place: HRB Room B-1

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Supervision Fundamentals Certificate

Your role as supervisor is vital for the successful and effective execution of your department and organization's operations. HRD is pleased to offer an intensive program series designed to assist new and current supervisors in becoming more effective in their responsibilities with the institution. This three part program includes:
Supervision Fundamentals: Part 1 Role of the Supervisor / Coaching and Motivation
Supervision Fundamentals: Part 2 Principles of Effective Performance Management / Leading during Change
Supervision Fundamentals: Part 3 Effective Communication and Teambuilding / Diversity and Workplace Respect
The Certificate Series will be offered for the Fall and Spring. You must complete all three workshops to receive your certificate.
 

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Supervisor's Role: Avoiding & Responding to Charges, Complaints and Grievances

This workshop addresses how to avoid discriminatory complaints and legal action; and the appropriate response and handling of employment disputes, discrimination/harassment complaints, academic grievances and external administrative charges.
 
Who Should Attend: Supervisors, Managers and Administrators
What You Will Learn :
•  The supervisor's role in handling employment discrimination complaints
•  Informal means of resolving disputes.
•  Preventative steps to avoid complaints and charges
•  How to identify appropriate responses to administrative charges and internal complaints.
•  Federal and State laws as well as UIC policies relating to discrimination and sexual harassment.
Fee: $39
Time: 9:00 am to 12:00 pm
Place: HRB Room B-1
 

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Supervisors Toolkit: Surviving and Thriving at UIC

Join us for this 2-day "crash course" focused on providing supervisors with important information and resources related to UIC Policies and Legal requirements. This is a great first course for any new supervisor or an excellent refresher for an experienced supervisor.
Who Should Attend : Any new or experienced Supervisor at UIC
What You Will Learn:
•  To familiarize participants with state and federal legislation and University policies related to non-discrimination and harassment
•  To address the types of work attendance issues that supervisors must be prepared to handle
•  To learn the appropriate use of discipline in addressing employee job behavior problems
•  To explore ways to supervisors can promote a secure and violence-free work environment
•  To clarify the role of the supervisor in preventing and responding to informal and formal complaints in the University environment
•  To address issues and concerns supervisors should be aware of related to the Family and Medical Leave Act (FMLA) and the Victims Economic Safety and Security Act (VESSA)
•  To provide an overview of issues and concerns related to the role of the supervisor in regard to Workers' Compensation
Fee: $59
Time: 9:00 am to 4:00 pm
Place: HRB Room B-1

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Survival Skills for a Changing Workplace

Doing more with fewer people has been the norm at UIC over the last few years. Managing and leading change and controlling your stress while instituting new ways to perform in the workplace can seem overwhelming. Learn those steps necessary to institute and lead change while making your department more efficient and effective in its operation.
Who Should Attend: Supervisors, Managers, or anyone else who has the authority or backing to initiate workplace changes and improvements.
What You Will Learn:
•  To institute change initiatives
•  To provide leadership during change
•  To use resistance of others to provide feedback
•  To deal with conflict during change
•  To manage stress during workplace process change
Fee: $99
Time: 9:00 am to 4:00 pm
Place: HRB Room B-1

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Violence and Security in the Workplace

What can you do as a supervisor or as an employee to promote safety and security on the job? This class will give you the answers.
Who should attend?
Supervisors and Employees
What you will learn
•  How to ensure regulatory compliance in your department.
•  How to protect your employees from job-related injury and illness.
•  How to recognize workplace hazards.
•  Strategies to help maintain a positive work environment.
•  The UIC Policy on Violence in the workplace.
•  Relevant laws, policies and procedures related to Workers Compensation.
Fee: $39
Time: 9:00 am to 12:00 pm
Place: HRB Room B-1
 

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Workplace Communication Skills

Strong interpersonal communication in the workplace is vital for achieving results through the efforts of others. Use active listening skills together with providing feedback to improve work behaviors and establish positive dialogue with workers using the principles of negotiation.
Who Should Attend: Anyone who would like to improve communication skills. This workshop is intended primarily for those in a supervisory role.
What You Will Learn:
•  The value of good communication skills in work relationships
•  The importance of active listening
•  Impact of verbal and non-verbal behaviors
•  Motivating employees with feedback
Fee: $99
Time: 9:00 am to 4:00 pm
Place: HRB Room B-1

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Workplace Effectiveness

Create an environment of empowerment and secure the agreement of others in making your unit more efficient and effective.
Who Should Attend?
Supervisors, Managers, and Change Agents
What You Will Learn
•  Conducting effective team or unit meetings
•  Creating effective unit cohesion.
•  Improving the work processes in your unit.
•  Delegating and empowering your employees.
•  Persuading others to take actions to improve unit performance.
Fee: $99
Time: 9:00 a.m. to 4:00 p.m.
Place: HRB Room B-1