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Managing Your Career: For All Employees
Communication

‹ Accountability | Cooperation ›

Communication: Effectively expresses ideas and information in oral and written form. Facilitates exchange of ideas and fosters an atmosphere of open communication. Shares information and resources with others as appropriate in a timely manner.

Your level of skill in communication sets the tone of your work environment. Your facility in communication drives the quality of information you share, your effectiveness as a team member, and fosters a positive reception to your ideas. The minimum communication skills expected of new employees are displayed through the use of language appropriate for the workplace, communicating to colleagues in an easy to understand and respectful manner, responsiveness to verbal messages and cues, and requesting clarity before taking action if a work task is unclear.

Established UIC employees appropriately adapt verbal and written communication to the intended audience. As employees progress in their UIC careers they develop the ability to provide constructive feedback, and effectively encourage dialogue about achieving organizational goals.

Examples of Communication in Practice

Beginner
Uses language that is appropriate for workplace communication
Speaks to colleagues and co-workers in a respectful, easy to understand manner
Responds to verbal messages and other cues from coworkers and management to complete work assignments
Follows up with appropriate individuals to request clarity before taking action on work tasks that may be unclear
Intermediate
Adapts verbal and written communication for target audience
Acknowledges and responds to mail (i.e., email, voice mail), in an appropriate and timely manner
Provides constructive feedback to colleagues and team to foster more productive work environment
Engages colleagues and teams in conversation to encourage dialogue about achieving college, department, or unit goals in a more effective and efficient manner
Advanced
Articulates strategic vision of college, department, unit, or program
Demonstrates ability to engage audience in discussion beyond formal presentation to drive conversation about critical issues addressing UIC
Addresses Board of Directors and senior internal and external stakeholders on critical university operational topics using sound logic and relevant data

Resources

Recorded Courses
Business Writing Fundamentals
Presentation Fundamentals
SkillSoft Courses
Interpersonal Communication: Listening Essentials This course helps you engage the technique of active listening to identify and overcome the barriers that stand in the way of effective listening, and become an attentive, empathetic, and active listener.
Business Writing: How to Write Clearly and Concisely Even though you may have no problem communicating clearly when speaking, you may struggle to do the same when you write. Acquiring this skill gives you the tools to create business documents that are useful to readers who lack the time to search for essential information buried in long, rambling e-mails or reports.
Effective Team Communication Speaking up and encouraging others to open up are important to a team’s success. Teams rely on the participation, input, and opinions of all team members to maximize their potential. Effective communication is the fuel that will keep your team going to the finish line.
Communicating to Get Results There will be times when you’ll need a colleague's help or buy-in to perform a task. This course is designed to help you become a more effective communicator so that you can extend your influence at work even without any recognized authority, become more productive, and use written and spoken communication to achieve results.
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