Customer Service: Listens to internal and external customers and actively works to meet their expectations and needs. Responds to customers in a timely manner. Demonstrates respect for all individuals regardless of background, culture or organizational level.
Customer Service is a set of standards that guides each employee to make certain that every customer’s interaction with UIC is productive and positive. Your customers may be students, members of the public, or fellow employees. The minimum customer service skills expected of new employees are displayed through the demonstration of respect for all customers, assisting customers in a timely manner, the ability to answer customer questions or provide access to an appropriate resource, and addressing customers politely and professionally.
UIC employees should continue to develop customer service skills to identify customer needs, mentor other employees to increase their customer service skills, and identify opportunities for employee training to improve customer skills.
Examples of Customer Service in Practice
- Demonstrates fairness and respect for all employees, regardless of culture, race, age, religion, gender, sexual orientation, or disability
- Assists customers with their needs in a timely manner
- Answers questions to customers’ satisfaction or identifies appropriate resource to help address concerns presented
- Addresses customer requests in a professional and polite manner
- Identifies, analyzes, and communicates internal and external customer needs
- Provides employees with guidelines for interacting with customers
- Tracks customer satisfaction and seeks to improve customer experience
- Identifies opportunities for employee training to improve customer service
- Anticipates customer needs and develops long-term plans demonstrating a customer-centric approach