Provide Your Feedback

UIC HR is working to redesign our website to better serve your needs.
Please help us by sharing any questions, difficulties, or suggestions you have as you visit this web site.

Managing Your Career: More For Managers
Collaborative Conflict Resolution

‹ Allocating Resources | Developing Others ›

Collaborative Conflict Resolution: Resolves workplace conflict in a timely, collaborative manner, minimizing negative impact on employee work performance.

Collaborative Conflict Resolution is a set of skills used to create opportunities for those in conflict to work toward practical solutions that meet each person’s needs and develop a positive working relationship. Using a collaborative conflict resolution approach promotes strong teams and partnerships. New managers should, at minimum, have the ability to gather information, listen to ideas proposed by others, and model the behaviors that foster collaborative working relationships among employees.

As managers develop skills in collaborative conflict resolution they will be able to identify a range of acceptable solutions while working with employees in conflict and demonstrate knowledge of UIC conflict resolution polices and resources.

Examples of Conflict Resolution in Practice

Beginner
Gathers information to identify and resolve workplace conflict
Encourages constructive, open discussion between employees to resolve conflict
Listens to ideas and solutions proposed by others to resolve conflict
Models behavior in the workplace that fosters collaborative working relationships among staff
Intermediate
Works with employees to identify a range of acceptable solutions to workplace conflict
Encourages employees to take advantage of conflict resolution services provided by the Office for Access and Equity
Demonstrates knowledge of UIC conflict resolution policies and resources
Advanced
Preempts conflict by addressing unacceptable behaviors immediately
Creates opportunities for employees to discuss concerns consistently

Resources

Instructor Led Courses
Leadership Essentials, a two-day training session, is designed to provide new managers and supervisors with information required to function in their role more effectively. The training includes a pre-session assessment tool, facilitated discussions about managing work teams at UIC, detailed information about application of key HR policies and post-session management tools.
SkillSoft Courses
Using Emotional Intelligence on the Job Intellectual knowledge is no longer enough; you must also have the interpersonal competence that comes with emotional intelligence. In this course, you’ll learn the value of emotions and how they can affect your workplace for better or for worse.
Leading Teams: Dealing with Conflict During the Storming stage of team development when conflict tends to be at its highest. This course looks as causes of team conflicts and the important role of healthy communication in handling conflicts. It presents many best practice approaches to resolving conflicts, and illustrates the tenets of principled negotiation.
Workplace Conflict: Strategies for Resolving Conflicts The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Conflict is a part of life, and each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future.
Clicky Web Analytics