Collaborative Conflict Resolution: Resolves workplace conflict in a timely, collaborative manner, minimizing negative impact on employee work performance.
Collaborative Conflict Resolution is a set of skills used to create opportunities for those in conflict to work toward practical solutions that meet each person’s needs and develop a positive working relationship. Using a collaborative conflict resolution approach promotes strong teams and partnerships. New managers should, at minimum, have the ability to gather information, listen to ideas proposed by others, and model the behaviors that foster collaborative working relationships among employees.
As managers develop skills in collaborative conflict resolution they will be able to identify a range of acceptable solutions while working with employees in conflict and demonstrate knowledge of UIC conflict resolution polices and resources.
Examples of Conflict Resolution in Practice
- Gathers information to identify and resolve workplace conflict
- Encourages constructive, open discussion between employees to resolve conflict
- Listens to ideas and solutions proposed by others to resolve conflict
- Models behavior in the workplace that fosters collaborative working relationships among staff
- Works with employees to identify a range of acceptable solutions to workplace conflict
- Encourages employees to take advantage of conflict resolution services provided by the Office for Access and Equity
- Demonstrates knowledge of UIC conflict resolution policies and resources
- Preempts conflict by addressing unacceptable behaviors immediately
- Creates opportunities for employees to discuss concerns consistently