Handling Difficult Conversations Effectively Effective managers know that the ultimate goal of difficult conversations is to produce positive outcomes. This course identifies the common challenges of difficult conversations and strategies that can be used to handle them. Ways to keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.
Having a Difficult Conversation It’s up to the manager to turn a difficult conversation into a positive experience. This course explains the methods that can be used to have successful difficult conversations. It explores how to share perspectives, find mutual understanding, and work with the subject to design an action plan.