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Frequently Asked Questions

Please click on the questions to view answers.

1. General

1.1) How do I verify Employment for an Active Employee?

The University provides an on-line system which can be accessed 24 hours a day 7 days a week, enabling a third party to verify your employment or employment and wages, at any time of the day and any day of the week.

To keep the system secure, you are required to authorize the third party to receive your information. You can do so through NESSIE. Active employees must use this approach for all employment verifications. You may access this system by clicking here. Please read through the link Frequently Asked Questions to understand how this process works for ACTIVE Employees.

If you need assistance with the on-line system, Civil Service, Graduate Students, Residents, and Academic Professionals should contact the Information Employment Center at (312)413-4848. Faculty should contact Faculty Affairs HR at (312)355-2412.

1.2) How do I verify Employment for a Former Employee?

If you terminate from the University, you will no longer be able to use the on-line system and instead must fax a request.

Former Civil Service, Graduate Students, Residents, and Academic Professionals should fax their request to (312)996-1803.

Former Faculty should fax their request to (312)996-1700. The fax request must include the employee’s approval to release the information. The fax request is only available to terminated employees.

1.3) How do I set up an Vendor Access Number (VAN) for a mortgage company?

To create a Vender Access Number (VAN):

1) Go to the employee verification system: Click Here

2) Log on with your NetID and password.

3) Select the level of authorization you wish to display to the vendor

4) Click Submit

Please Note – You will need to give the vendor should your Social Security Number and the VAN you have just created. The vendor will also need this web address to view your information: https://hrnet.uihr.uillinois.edu/tiger/verification/index.cfm

1.4) What do I do when an employee’s work authorization expires?

You must re-verify his or her employment eligibility. You may use Section 3 of the Form I-9, or, if Section 3 has already been used for a previous re-verification or update, use a new Form I-9. If you do not have access to the Form I-9 filled out for the employee, you may use a new Form I-9. If you use a new form, you should write the employee’s name (only) in Section 1 and complete Section 3. The employee must present a document that shows either an extension of the employee’s initial employment authorization or new work authorization. If the employee cannot provide you with proof of current work authorization (e.g. any document from List A or List C, including an unrestricted Social Security card), you cannot continue to employ that person. Forward the (original not a copy) Form I-9 to Campus HR Records or Faculty Affairs HR as appropriate.

1.5) I just got married, how do I do a name change in the system?

To change your name on your paycheck, direct deposits, W-2, and personnel records, complete the Name and SSN Change Form and submit to your unit supervisor with the appropriate supporting documentation. You must be able to validate your name change as agreeing with your Tax ID name by providing your social security card.

Also, to view more information on name changes for benefits, click here or type https://nessie.uihr.uillinois.edu/cf/info/index.cfm?Item_id=1125&rlink=1074 into your browser address bar

1.6) Who should I speak with, if I have questions on my Notice of Appointment (NOA)?

If you hold a Faculty position at UIC, contact Faculty Affairs HR at (312)355-2414.

If you hold an Academic Professional position at UIC, contact HR Records at (312)996-6357

2. New Employee

2.1) I need to sign up for a benefits orientation. Where is it held at?

To sign up for a benefits orientation, you can do so online using NESSIE New Hire

2.2) Where is Benefits Orientation located?

Benefits orientation is held at:

West Side Research Building (WROB)
Room 361 (3rd floor)
1747 West Roosevelt RD
Chicago, IL 60612

If you have any question about benefits orientation, please call the Benefits center at (312) 996-6471.

2.3) My password for my NESSIE New Hire forms does not work, can you reset it?

Yes, the HR Help Desk can reset it and send it to the email on file if it is not passed the 60 days of the hire date.

Call the HR Help Desk at (312)413-4848

2.4) I have an employee that started working with us over two months ago but did not fill out the New Hire forms.

The department must enter the employee in New Hire again and call the HR Help Desk that same day to extend the expiration date for another 2 weeks. If the HR Help Desk is not contacted that day the NESSIE New Hire account will automatically expire.

3. Applicant

3.1) Can I apply to any or all the University of Illinois campuses? (Chicago, Urbana, or Springfield)?

Yes, you may apply at any of the three campuses; however, you will need to create a separate account and application for each campus.

3.2) The exam I’m looking for isn’t listed? When will it be available?

If the exam you are looking for is not listed, it is not being offered at this time. Exams are listed if there is a need to fill the register for that position.

For current employees, if you are looking to take an exam in terms of a promotion, then you can call Testing for more information at 312-996-4726. These exams should be open all year long.

3.3) Are there study materials available for the exams?

No, there are no study materials for the exam.

4. Benefits

4.1) I’m planning on retiring soon, what do I need to do?

Please contact SURS directly at 1(800)275-7877

4.2) I am a former employee and SURS says they didn’t get termination papers.

Please contact your former department to make sure your paperwork was properly processed.

4.3) How do I apply for a tuition waiver? It’s for my child.

Tuition waivers can be done online on NESSIE under “benefits” and then under “additional programs.” There’s an online application and forms to download on the website.

5. Pay Check

5.1) Who do I talk to about wage garnishment?

Please contact the University Payroll Service Center at 866-476-3586 or 217-265-6363.

5.2) I didn’t get my W-2 Form, can I get a copy sent to me?

W-2 Form processes for current or former employees can be view through the Payroll website at:
http://www.obfs.uillinois.edu/obfshome.cfm?level=2&path=earnings&xmldata=W2

You may also contact the University Payroll Service Center at (866)476-3586 or (217)265-6363.

5.3) How can I print my paystub?

If you are a regular active employee at UIC
1. Click here or paste https://nessie.uihr.uillinois.edu/cf/comp/index.cfm?Item_id=1055&rlink=674 in your browser address bar
2. Log on with your NetID and password
3. Enter you Personal Identification Number (PIN)

If you are Extra-Help employee
4. Click here or paste https://nessie.uihr.uillinois.edu/cf/comp/index.cfm?Item_id=1055&rlink=674 in your browser address bar
5. Log on with your NetID and password
6. use the log-on name “xtrahelp/nessie”
7. use the password “xtra2x”
8. Enter you Personal Identification Number (PIN)

5.4) My deductions had a different amount this last paycheck, why?

Please contact the University Payroll Service Center at (866)476-3586 or (217)265-6363.

5.5) How do I make changes to my Direct Deposit?

Click here to make changes to your direct deposit.

6. Systems

6.1) My password for my online application is not working?

If you just created your account:
There may be a chance that you have applied to the University before, and your old account is the one you should be using. You may need to call the HR Help Desk at (312)413-4848 to clarify this.
If you recently reset your password:
You may need to check a few things you can do:
1) Make sure your CAPs lock is off
2) Double check your username and password that was sent to your email address that you provided when you first created your account
3) Call the HR Help Desk at (312)413-4848 to verify you are using the correct account

6.2) My NetID doesn’t work, can you reset it?

First make sure you are using the correct NetID. The UIC HR Help Desk can look up your NetID if you are listed on the university phone book.
To reset your NetID password:
1) You can try to answer the security question only if you have entered a security question on your account.
2) If you don’t have a security question registered with your NetID then you can contact ACCC help desk for help resetting your NetID password. Be aware they might require you to go in person to reset your password. Have ID cards ready. ACCC can be contact by calling 312-413-0003.

7. Process

7.1) I just entered an employee into DART with the wrong hire date, can you remove it?

Please contact the HR Help Desk at (312) 413-4848

7.2) I need to make an Employee group change.

If the employee is getting an employee group change because the employee is now benefits eligible and dept. is getting an error msg that the account “already exists” then the dept. needs to file a PITR fist. HR will process the PITR and change e-class in BANNER.