Daley Circulation Department
Frequently Asked Questions

1. What is the Library's fee-based document delivery service?
2. Who can use InfoQUIC?
3. How do I request materials through InfoQUIC?
4. Are laptops available for students use?
5. What software is on the laptops?
6. What is the loan period for the laptops?
7. May I use my own laptop on the Library's wireless network?
8. How can I reserve a group study room?
9. How can I get a reseach carrel?
10. How can I borrow books from the University of Chicago? What are Crerar cards?
11. What are CIC cards?
12. What are the fines for late materials?
13. Can I see my account billing statements online?
14. What are the Circulation Desk hours?
15. What is needed to check out materials?
16. What are the loan periods for the Circulation Desk?
17. How do I recall or renew materials?
18. How long can materials be placed on "hold" status?
19. When are faculty authorization forms necessary?
20. When do patrons receive fines for overdue books?
21. How do users request materials from the warehouse/ storage?
22. What is interlibrary loan?
23. What is the difference between ordering materials through I-Share and through interlibrary loan?
24. Who is eligible to use interlibrary loan sevices?
25. How do I place a request?
26. How long does it take?
27. Can I check the status of my ILL requests online?
28. What types of materials are available via interlibrary loan?
29. What dissertations/theses are available online?
30. Where do I pick up my materials?
31. Where do I return loans?
32. How do I renew an interlibrary loan item?
33. What is the cost?
34. Are there any restrictions on the use of interlibrary loan materials?
35. Who is responsible if an interlibrary loan item is lost or damaged?
36. How do I contact Interlibrary Loan?
37. What resources and services does the Reserve Desk provide?
38. Can I use Reserves if I don’t attend or work at UIC?
39. What are the hours of the Reserve Desk?
40. If I don’t have my i-card, can I use some other identification to check out items?
41. What are the loan periods for Reserve items?
42. What are the fines for late materials?
43. Whom do I talk to about billing inquiries?
44. What newspapers are kept in the Reserve Reading Room?
45. What magazines are kept in the Reserve Reading Room?
46. Where are the income tax forms?
47. How can I check to see if my instructor's reading assignments are on reserve?
48. How do I check out reserve readings? Is there a limit?
49. Can you hold an item for me?
50. What are open and closed reserves?
51. Can I make copies of reserve items?
52. How do I put readings on reserve?  Are there limits on the number or types of materials?
53. What are the reserve deadlines?
54. How soon are my items made available?
55. How do I check the status of my reserve list?

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1) What is the Library’s fee-based document delivery service?
- InfoQUIC is the UIC Library’s fee-based photocopy service where items are pulled from the collection, photocopied, and delivered by fax, electronically, U.S. mail, or campus mail. Materials delivered electronically are in PDF format.

2) Who can use InfoQuic?
- InfoQUIC is available to UIC faculty, staff and students at subsidized rates. Corporate or individual members and others may also use the service. 

3) How do I request materials through InfoQUIC?
- Requests can only be submitted by using the InfoQUIC online form.

4) Are laptops available for use in the Library?
- Laptop computers are available for current UIC faculty, staff and students only. They may be borrowed from the Daley Reserve Desk on the first floor of the Daley Library and are for use only within the Library.

5) What software is on the laptops?
- MS Office '97 software (including Excel and Word) is available on the machines as well as Netscape Navigator. The laptops have CD-ROM and roam capabilities. The roam capability allows use of the wireless network Internet connection throughout the Daley Library.

6) What is the loan period for the laptops?
- The loan period is 2 hours.

7) May I use my own laptop on the Library's wireless network?
-Yes, but you will need to download the Odyssey client from the ACCC Web site onto your laptop following their instructions. Your net id will then allow you to use the Library's network.

8) How can I reserve a group study room?
- The Reserve Desk schedules six group study rooms in Daley Library for use by UIC faculty, staff, and students. They may be reserved no more than one day in advance on a first-come, first-served basis. Rooms may be reserved for one-hour blocks and for no more than two consecutive blocks.

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9) How can I get a research carrel?
- Current UIC faculty and graduate students are eligible to apply for a research carrel in the Daley Library. Applications are available online or can be picked up at the Circulation Desk.  Carrels are assigned for fall and spring semesters of each academic year.  Carrel patrons desiring the use for the summer session may reapply at that time.

10) How can I borrow books from the University of Chicago? What are Crerar cards?
- Crerar cards permit access to the University of Chicago Library. There are two types of cards: Access and Borrowers.  UIC faculty and graduate students can use the Access card for entry to the University of Chicago Library. The Borrower card allows UIC faculty to borrow materials from the University of Chicago. 

11) What are CIC cards? 
- CIC cards are special ID cards that allow faculty to check out materials on-site at CIC libraries. The Committee on Institutional Cooperation (CIC) is the academic consortium of the Big Ten universities, the University of Chicago, and UIC. The University of Chicago is the exception to this resource, requiring the use of the Crerar card.

12) What are the fines for late materials from the Reserve Desk?
- Fines vary according to the type of material.  Check with a service desk for more information.

13) Can I see my account billing statements online?
- Yes, accounts can be viewed online at UI-Integrate Self-Service for billing including charges related to library materials.

14) What are the Circulation Desk hours?
- The Circulation Desk in the Daley Library is open all hours that the library is open. Hours may change during holidays and intersession. Please consult schedules posted in the library for these changes. The Circulation Desk in the Daley Library is located on the first floor.

15) What is needed to check out materials?
- To check out materials a valid i-card is needed. For users from other CARLI institutions, a valid identification card from the institution is required to check out materials.

16) What are the loan periods for checking out materials at the Circulation Desk?
- Loan periods may vary depending on user status, materials being checked out, and borrowing institutions. For more information see Circulation Loan Periods.

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17) How do I recall or renew materials?
- Users can renew materials using MyAccount, by e-mail, or at the Circulation Desk. To recall materials, users must call or come in person to the Circulation Desk.

18) How long can materials be placed on "hold" status?
- There are two type of "hold" statuses. Materials that are requested via "My Account" or at the Circulation Desk are placed on the 12 Day Hold Shelf. I-Share materials may vary depending on the institutional lender. The other type of "hold" is a 2 Day Hold which is strictly for users who have forgotten their i-card. Users have up to 2 days to bring their i-card to pick up materials. NOTE: Journals are not held on the 2 day hold shelf.

19) When are faculty authorization forms necessary?
- When regular UIC faculty members (professorial ranks) assign someone to order and check-out materials on their behalf, a faculty authorization form is necessary.

20) When do patrons receive fines for overdue books?
- Users have up to 39 days to return or renew books checked out. After the 39th day, users are assessed a $75 lost book charge and a $25 non-refundable processing fee, totaling $100 per book. This fee does not include any finance charges that are levied by Accounts Receivable. Shorter due dates are set for journals, reserve items, and audiovisual materials.

21) How do users request materials from the warehouse/ storage?
- Patrons can request both warehouse and storage materials at the Circulation Desk or by using the "Request" option in UICCAT. Warehouse retrieval forms can be picked up at any library service desk. There is no form to be filled out for requesting storage material. The turnaround time for materials from the warehouse may vary depending on when requests are transmitted. Request items a day in advance to receive item for the next business day. Filled requests are placed on the Circulation Desk 12 Day Hold Shelf after 3:00pm the next business day. Loan periods vary according to the user status. Users will be notified in the event of any delays in retrieval.

22) What is interlibrary loan?
- Interlibrary loan is the borrowing of materials from other libraries for UIC faculty, staff, and students to support their educational endeavors. Two library units support these services, one borrowing from and lending to the libraries in Illinois with which we have special arrangements for fast delivery and the other doing borrowing and lending with libraries outside of the arrangement (including the CIC libraries).

23) What's the difference between ordering via I-Share and ordering through interlibrary loan?
- Users may place orders directly themselves for books in I-Share, the online catalog of over 65 Illinois libraries (including UIC). Items ordered ongenerally arrive within one week. Further instructions on requesting throughare available. Contact the Daley Library Reference Desk at (312) 996-2726 or LIB-REF@uic.edu if further assistance is needed.  Users place orders in person or via a Web form for Interlibrary Loan Unit requests. ILL handles requests for journals from Illinois libraries and all materials from other libraries. Orders placed through interlibrary loan may take 2-4 weeks to arrive.

24) Who is eligible to use interlibrary loan services?
- Interlibrary loan service is available to current faculty, staff and students of the University of Illinois at Chicago. Members of the UIC Alumni Association may use interlibrary loan to request only books held at a University of Illinois library through I-Share . Interlibrary loan service for undergraduate students is limited to materials coming from CIC and Illinois libraries. If material owned elsewhere is needed by an undergraduate student, a note from a professor or advisor may be required.

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25) How do I place a request?
- Electronic submission forms for books and for articles are available through the Daley Library Web pages. To assure faster processing of your request, check UICCAT then I-Share via the Web before submitting any interlibrary loan requests.

26) How long does it take?
- Interlibrary loans may take between 2 to 4 weeks to arrive; however, most materials arrive within 2 weeks. The amount of time required to obtain an item depends greatly on availability and method of shipment. Through a document transmission system called Ariel, the Library can receive and send on to users scanned articles via the Internet. This system dramatically reduces the turnaround time for photocopy requests.  Users will be notified by email, campus mail or by U.S. mail.

27) Can I check the status of my ILL requests online?
-Not yet, but a planned enhancement of the Library's interlibrary request management system should add this function shortly. Watch the Library News area of the Library home page for the announcement.

28) What types of material are available via interlibrary loan?
- The Library will attempt to order any materials needed your research. Usually these are books and journal articles but may include microfilm, dissertations and theses, government documents, and maps. If an item is missing from the University Library and Circulation staff cannot locate it, or if it is in use by another user, ILL will try to obtain it from another library.

The following materials are usually not available through interlibrary loan:

29) What dissertations/theses are available online?

- Some dissertations dated from 1997-to the present are available online from CIC Institutions. Check for them through Proquest Digital Dissertations.

30) Where do I pick up my materials?
- Interlibrary loan materials may be picked up at the Circulation Desk on the first floor of the Daley Library. An i-card must be shown when picking up the item.

31) Where do I return loans?
- Interlibrary loan materials should be returned to the ILL service desk during open hours (M-F 8:00 a.m. to 5:00 p.m). After hours, materials can be given to Circulation Desk staff.

Failure to return interlibrary loan materials on time can result in loss of interlibrary loan privileges and may result in the suspension of circulation privileges. Late return of materials can jeopardize the Library's relationships with its lending partners and may prevent further borrowing of items for any of the Library's users.

32) How do I renew an interlibrary loan item?
- Interlibrary loans may be renewed by phone: (312) 996-4886; or email: LIB-ILL@uic.edu. Please provide the ILL number (printed on the paper bookstrap) in your communication. The ILL Unit will contact the lending library to request a renewal, but final decision on granting a renewal rests with the lending library. This process usually takes a few days. Contact the ILL unit for the renewal date.

Note: Renewal periods vary. ILL materials may be renewed only one time.

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33) What is the cost?
- The typical interlibrary loan transaction costs research libraries like UIC Library about $30. These costs are generally absorbed by the Library. In the rare case in which there is an extra charge, you will be informed of this before the library requests the item for you.

34) Are there any restrictions on the use of interlibrary loan materials?
- The lending library may place conditions on the use of loaned items. These conditions must be honored. The lending library may, for example, restrict use to within the Library or disallow copying or renewal. Any such restrictions are noted on the loan slip. The lending library also has the right to recall a loan at any time.

35) Who is responsible if an interlibrary loan item is lost or damaged?
- The borrower is responsible for any damage to or loss of interlibrary loan materials from the time of pick up until their return. Damage should be reported to the Interlibrary Loan Unit immediately; no attempt should be made to repair it. The borrower will be responsible for the cost of repair or replacement.

36) How do I contact Interlibrary Loan?
- Interlibrary Loan is located on the first floor of the Daley Library
801 South Morgan Street
Chicago, IL 60607

Phone: (312) 996-4886
Fax: (312) 996-0901
E-mail: lib-ill@uic.edu
Ariel: 131.193.154.13

Service Desk Hours: Monday - Friday 8 a.m. to 5 p.m. Closed on Saturday and Sunday, and certain holidays.

For questions about the status of I-Share orders, please contact the Circulation Desk at (312) 996-2724 or use the "MyAccount" option in UICCAT.

37) What resources and services does the Reserve Desk provide?
-The Reserve Desk resources include class materials on reserve, VHS tapes, DVDs, CDs and audiocassettes, laptop computers, group study rooms, audio-visual and scanning stations, career and resume resources, music score monographs, current issues of numerous popular periodicals, and certain American newspapers.

38) Can I use Reserve if I don't attend or work at UIC?
- The Reserve Desk offers multiple specialized collections and services for users. Users from outside the UIC community are welcome to use items from the collection in the Reserve Room located just north of the Reserve Desk. Course reserves are materials set aside by instructors for a specific class for their students. During the semester generally only those students check out these items. Non-UIC patrons may not check out items.

39) What are the hours of the Reserve Desk?
- The Reserve Desk is open all hours that the Library is open. Hours may change during holidays and intersession. Consult schedules posted in the Library for these changes. The Reserve Desk is located on the first floor.

40) If I don't have my i-card, can I use some other identification to check out items?
- A valid i-card is required to check out all Reserve materials.

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41) What are the loan periods for Reserve items?
- Several loan periods are available for the material placed on reserve:

The Library will try to obtain additional copies for multiple requests of the same title.  Loan periods may be shortened until the additional copies arrive.

42) What are the fines for late Reserve materials?
- Room Use and Overnight items are $1.00 per hour. Building-use only material taken out of the library without authorization will result in a $20 fine.

One-Day, 2-Day , 3-Day and 7-Day items are $5.00 per day.

Items Recalled for Reserve are $1.00 per day; the maximum overdue charge is $20.

Journals are $5.00 per day; the maximum overdue charge=$20.

VHS tapes, DVDs, CDs, and audiocassettes=$25

VHS tapes are also subject to a $5 rewind fee.

43) Whom do I talk to about billing inquiries?
- Billing inquires should be directed to the Reserve Desk Supervisor at (312) 996-5570 or in person.

44) What newspapers are kept in the Reserve Room?
-Daily newspapers such as the Chicago Defender, Chicago Sun-Times, Chicago Tribune, New York Times, and the Wall Street Journal are housed behind the Reserve Desk.

45) What magazines are kept in the Reserve Room?
- Current issues of popular serial titles such as Newsweek, Parenting, and Time Magazine are shelved in alphabetical order by title along the west wall of the room. A list is available at the Reserve Desk. Many of these journals are also available online; check UICCAT for holdings.

46) Where are the income tax forms?
- Tax forms are no longer available. Please consult the IRS Web site for forms and information.

47) How can I check to see if my instructor's readings are on reserve?
- Available items may be viewed through UICCAT. Click on the "Course Reserve" tab, search by instructor or course, and then click "search" to display all available items for a reserve list.

48) How do I check out reserve readings? Is there a limit?
- A valid i-card is required for checking out materials from the Reserve collection. Search UICCAT for available items, then complete a request slip and take it to the desk. Staff will retrieve items located in the closed stacks. Generally, items with 2, 3, or 7-day loan periods are located on open shelves in the Reserve Room for easy patron access. Users are allowed to check out up to three items at a time.

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49) Can you hold a Reserve item for me?
- The Reserve Desk does not hold materials for patrons.

50) What are open and closed reserve?
- Open reserve items are housed in the Reserve Room. The loan period for these items is 2, 3, or 7 days. Patrons can pull these items from the shelf and bring them to the desk for checkout. Closed reserve items are kept behind the Reserve Desk. The loan periods for these items are room use only, overnight and 1 day.

51) Can I make copies of reserve items?
- Photocopy machines are available on the 1st, 2nd and 3rd floors as well as in the Reserve Reading Room. Users are responsible for adhering to copyright guidelines in making photocopies.

52) How do I put readings on reserve? Are there limits on the number or types of materials?
- Instructors can print blank forms in PDF format or download and save to disk in MS Word or Corel WordPerfect format. MS Word format is preferred if lists are sent as e-mail attachments. Printed copies of the blank forms are available from the Reserve Desk on request. The Library accepts lists in any format meeting the requirements outlined in "Specs for Reserve Lists." If there is a course Website, please provide the URL so it can be posted on the reserve list for the students.

53) What are the deadlines?
- All mail/deadline dates are on Mondays. Forms and instructions are sent to instructors 9 weeks before the semester begins. Packets are mailed to instructors who used reserve services in the previous semester.

54) How soon are Reserve items made available?
-Reserve lists are processed in the order received. Lists received after the deadline may not be processed in time for the beginning of the semester. Ample time is needed to recall items in circulation and to locate journal articles. Additional time may be required to order and process new or replacement volumes. Requests submitted with copies of the article/book chapter(s) will be processed within 72 hours of receipt. Those submitted without copies will be processed within 1-2 weeks.

55) How do I check the status of my reserve list?
- Instructors can view available items for their courses from the UICCAT. Click on the "Course Reserve" tab, search by instructor or course, and then click "search" to locate a display of all available items for a reserve list.

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