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About the Ask A Librarian ServiceLibrary users can contact a librarian with their questions online through instant message (IM), chat or email; by telephone; or, in-person at the reference desk.
Who staffs this service?
The Ask A Librarian service is staffed by UIC librarians and staff at the Richard J. Daley Library and the Libraries of the Health Sciences at Chicago, Peoria, Rockford, and Urbana.
IM
and
chat
happen in real-time, although there may occasionally be slight delays if the librarian is
helping other patrons. Librarians are available for IM and chat Monday through Friday, from 11am to 4pm.
The service is available to UIC affiliates and those with questions relating to specific resources and services of the UIC Libraries. If you have a research, database or library-related question, librarians and subject specialists will help you find the answer or refer you to an appropriate service or resource. Are Ask A Librarian questions confidential?
Yes. Chat and email transcripts are recorded by OCLC’s QuestionPoint virtual reference management service and
are tracked for statistics that may be used in research or service improvements.
However, all personal information is removed after 90 days and the archives are regularly
purged of old email and chat transcripts.
Why do you need my email address and other personal information? We need certain information to serve you most efficiently. An email is required so we can contact you and/or send a transcript of your chat. Many of our resources are available off-site only to UIC users, so knowing your status will help us steer you to resources that will best serve your needs. Can I return to my question at a later time? Your email exchange or chat transcript is saved for a limited time for your reference. A chat transcript is automatically emailed to you at the end of any session. IM transcripts are not logged by the UIC Libraries, but may be recorded by your IM service or client. What is IM and how does it work? Instant Messaging, or, IM offers real-time communication, and is more akin to genuine conversation than email's "letter" format. The UIC Library has IM accounts on AIM, Google Talk, Yahoo! Messenger, MSN Messenger and UIC IM all with the screen name uiclibrarian. No IM account? You can IM with us right from our Web page. Just type your question in the window and hit enter. Who can I contact for further information regarding Ask A Librarian? If you still have a question, simply submit it through any of the Ask A Librarian access points.
Copyright © 2008 The Board of Trustees of the University of Illinois.
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