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Library Systems: Technical Help Request

Before using this form, you may want to

• Check for service alerts
• Ask A Librarian to ask a reference question or get help with research
• Report a problem with the information in online research resources (such as broken links, subscription access problems, missing titles, suggested new e-journals)

If you are having a problem with a Library system, fill out this form as completely as possible.

YOUR NAME (REQUIRED):

YOUR EMAIL ADDRESS: (REQUIRED)

Status:
UIC Faculty       UIC Staff
UIC Graduate student       UIC Undergraduate student       UIC Alumna/Alumnus
Not Affiliated with UIC

 

What problem are you having?:
(NOTE: Links to web pages that may help you follow each option. Click on the link to read the page, which will open in a new web browser window.)

Need Technical Assistance/Having problem with UICCAT Web version | About UICCAT
Need Technical Assistance making my on-campus computer connect to library resources
Need Technical Assistance with Off-Campus Access | Off-Campus Access instructions
Suggested correction(s) for the library's web pages
Other Reason/Problem - Please specify in the explanation space below.

 

How did you try to connect to our systems?
Modem (usually off-campus)
On campus from office or other computer connected to the UIC network
Off-campus network connection: ISDN/ADSL-DSL/Cable Modem

 

OFF CAMPUS ACCESS only: Which INTERNET SERVICES PROVIDER (ISP) were you using when you had the problem you're reporting?
UIC Network Services Kit with UIC dial-up numbers
America Online (AOL)
MSN
AT&T Broadband (Specify whether cable modem or DSL in the box for "Other Internet Services Provider", below)
Other internet services provider (for example: Mindspring, Enteract, InterAccess, your cable television provider, etc.)
If you picked Other Internet Services Provider, Please specify:

What type of BROWSER were you using?
We must know which browser you are using before we can try to fix your problem. This form is configured to show you the information about your browser, as long as you have Javascript and cookies enabled; it should be in a box entitled "My Configurations" to the left of, above, or below, this paragraph (the location depends on your browser and monitor resolution). Simply check the appropriate radio buttons below so that they match what you see in that box.If you are uncertain, you may generally find the version under the "Help" menu; there will usually be an item saying "About..." with the name of the browser -- for example, "About Netscape" or "About Internet Explorer", etc. The window that appears when you select that item will tell you what version you are using.)

Netscape
     Navigator version 4.X (4.0, 4.1, 4.5, 4.6, 4.7, etc.)
     Netscape 6.X / Netscape 7.X / Mozilla
              (PLEASE NOTE: Many of the library's electronic journals and resources
              do not work with Netscape 6/7 or Mozilla.)
Internet Explorer / America Online
     America Online 6.X /7.X      Internet Explorer 6.X
     Internet Explorer 5.X - America Online 5.X
Other Browsers:
     MSN browser      Opera for PC/Mac      Lynx      Don't know/can't tell
     Other Browser
If you picked Other Browser, Please specify:

 

What type of COMPUTER/OPERATING SYSTEM were you using?
Windows NT/2000/XP      Windows ME      Windows 95/98     
Macintosh, system 7.X / 8.X / 9.X       Macintosh OS X (system 10)
UNIX/Linux     Don't know/can't tell
Other Computer System
If you picked Other Computer System, Please specify:

 

EXPLANATION: Please describe your problem in the space below. Be as specific as possible.

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We will usually respond to your question within one working day. (Questions submitted after 5 pm Friday afternoon will usually be answered by 5 pm Monday afternoon. Questions submitted after 5 pm Monday through Thursday will usually be answered by 5 pm the next working day.)

 

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