Sessions

Note: sessions are preliminary and subject to change. Additional session information will be added as it becomes available.

GENERAL SESSIONS

Welcome and Introductions
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Keynote: Serving Citizens from Every Level of Government
Cook County CIO Greg Wass has served in state and county government and the private sector. His experience will provide insight into how we can integrate services and collaborate to deliver expectations at a lower cost.
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Strategies and Solutions for Cloud Computing
The future offerings of technology companies will be much more diverse and difficult to analyze.  Hear about these opportunities and the questions that you must consider in mapping out your IT future. Cloud computing requires consideration of not only price, but data security and privacy, reliability, access to services, professional support needed, responsiveness to changing needs and disaster recovery.
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How to Use Technology for e-Democracy
Steven Clift is an online innovator who focuses on the use of the internet in democracy, governance and community. For the last decade he has worked to fundamentally improve democracy and citizen participation through the use of the Internet. He seeks to change the world one e-mail at a time. He is now working to develop the Neighborly program—a digital Neighborhood Watch. Steve will provide many practical techniques to engage your citizens.
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Shared Service Success
Experienced top managers will highlight the benefits of existing shared service arrangements and provide a vision for improvements that future collaboration can produce.
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Prioritizing Shared Services
Workshop participants will respond to questions posed by the panel and identify their priorities for collaborating with other agencies

BREAKOUT SESSIONS

3-1-1 and Other Improvements in Customer Response Management (CRM)
“Best practices” for use of Citizen Relationship/Records Management (CRM) systems, coupled with 311/call center, Web portal technology and telephony systems will be discussed. Interactive Voice Response and mobile communications infrastructure can produce higher levels of citizen participation and improve government performance reporting. Learn about the relationship of the 311 system to 911 systems.
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Improving Web Services for the Mobile Society
Citizens we serve are increasingly doing their business on smartphones. Learn how you can use no cost apps to link to opportunities to serve residents and how to design your Web site to suit a diverse group of users.
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Broadband Investment
Our communities will increasingly depend upon broadband infrastructure to effectively function economically and socially. Fiber and wireless infrastructure will need to support local users, shared services and emergency demands. Has your community made the investment for a successful future? How do you develop a strategy for the long term? Learn about the options that will help you make critical choices to successfully implement a broadband network.
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Web Based Solutions for e-Mail and More
Have no money to replace that e-mail server? Web based solutions such as Yahoo, Google and Hotmail can provide e-mail services for every employee at a fraction of your current cost. What are the issues that must be evaluated to determine long term cost-effectiveness?  Learn about the plan of Westmont to use Gmail and apps to transform future employee technology support.
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Sharing GIS Services
Learn how communities have implemented basic GIS at a minimal cost. One Chicago GIS consortium with a track record of success is a spin-off from municipal sponsorship. Another group featured is an intergovernmental agency. See how each is structured and governed to serve client needs. These collaborations provide effective service at a lower cost per community. More importantly GIS also generates savings by making other staff more efficient.
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Intelligent Transportation Systems
Technology advances can provide information to system users that will save time and money.  Greater collaboration amongst surface transportation agencies can break down barriers to using modern technology which can reduce congestion on the existing network. Learn how technology will provide benefits for users of Chicago area highways and public transit.
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EARN CPE FOR ATTENDING THIS WORKSHOP  

Learning Objectives:

• Gain insight into how to integrate services and collaborate to deliver expectations at a lower cost
• Learn about these opportunities and the questions to consider in mapping out IT future strategies and solutions for cloud computing
• Gather practical techniques to engage citizens using technology
• Review the benefits of existing shared service arrangements and identify priorities for collaborating with other agencies
• Discover how response and mobile communications infrastructure can produce higher levels of citizen participation and improve government performance reporting.
• Learn about the relationship of the 311 system to 911 systems. 
• Learn how you can use no cost apps to link to opportunities to serve residents and how to design your Web site to suit a diverse group of users.
• Learn about the options that will help you make critical choices to successfully implement a broadband network.
• Learn about the plan of Westmont to use Gmail and apps to transform future employee technology support.
• Learn how communities have implemented basic GIS at a minimal cost.
• Learn how technology will provide benefits for users of Chicago area highways and public transit.

Delivery method:           Group-Live
Program Level:              Overview
Prerequisites:                No prerequisites required 
Advanced Preparation:  None required
CPE Credits:                   Earn about 6.5 CPE 

The Illinois Government Finance Officers Association is registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors.  State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.  Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417.  Web site:  www.nasba.org