What we do
The Office of Student Systems Services (OSSS) was formed to provide ongoing coordination and continuity between the UIC campus and the University’s central enterprise systems support organizations once the implementation of the university’s ERP system was completed in 2004. OSSS supports the UIC campus administrative and college units, faculty, and students in their use of UI-Integrate/Banner and related student systems. OSSS objectives are to maximize the benefits of UI-Integrate/Banner; interact with the university’s Administrative Information Technology Services (AITS) and other central systems support organizations; advise and alert other administrative areas on potential impacts; coordinate system usage and changes; manage system upgrades; and create, support, and maintain UIC-specific ancillary systems.
The roles and responsibilities of OSSS have grown since it was formed. In addition to the initial charge, the office develops applications for short and long term use to support the students and the campus. Short term applications are only developed when stop-gap measures are required before a long term enterprise solution is available – either as part of a core application such as Banner, or local development and implementation. Long term solutions are required to support UIC-specific needs that are not addressed at the enterprise level. OSSS has also been charged with providing strategic direction and development of the portal for all UIC constituents (faculty, staff and students). OSSS plays a key role in SunGard’s Development Partner Groups for product enhancements and functionality.
OSSS Main Functions
Provide on-going Banner support for UIC administrative units, colleges and departments, including coordination of the Banner production schedules, management of Banner upgrades, and end-user training.
Regular consultation with AITS, UIUC, and UIS to facilitate best use and on-going enhancement of the university's investment in ERP systems - conveying campus decisions and direction related to Banner Student and supporting systems, and ensuring appropriate solutions are implemented.
Coordinate the implementation of major applications (i.e. Banner Relationship Management (BRM), Recruiting and Admissions Performance (RAP), etc.
Develop and maintain a variety of campus-wide student applications. (See OSSS Current Projects and Existing Applications listed below.) This work encompasses new databases, hosted systems, reporting, training, and support for online access, as appropriate
Manage my.UIC, the campus portal for faculty, staff, and students, and UIC Connect for new admits.
Provide strategic direction to administration for student systems.
Convene select committees necessary for campus student systems and related project communications.
OSSS staff members are able to assist you with your Banner issues and questions. The office also provides Banner Overview training on a monthly basis. Go to the Training page to sign up for a session. If you need help with Banner student questions and problems, please feel free to contact Nancy Van Der Griend or Mike Kamowski. Nancy or Mike will assign someone to work with you to resolve your issue.