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SCAILAB - Student Computer Aided Instruction Lab
Student FAQ

Having trouble printing? Not quite sure how to set up your e-mail account? Interested in what SCAILAB can do for you? Below you will find a list of questions that address the common issues that our students have about SCAILAB and UIC's technological resources. If you need further assistance, please contact the staff at SCAILAB or the Client Services Office (located in 2267 SEL) via e-mail.

Software/Printer Questions

What programs are available and supported?
What about other programs I might find on the computers?
How do I get help on unsupported programs?
Can I use files or programs from my computer at home?
I wrote my paper at home and brought it in on a disk, but these computers won't open the file. What do I do?
What if I can't find my document?
What should I do if my document won't print?
Why are we supposed to only send final copies of text or graphics to the printer?
Can I scan documents or images in SCAILAB?

ACCC Questions

How do I create an icarus/e-mail account?
How do I log in for the first time?
What if I forget my friend’s--or my own--user id?
What if I forget my password?
How do I change my e-mail password?
How often should I change my password?
Can someone else use my ID and password?
Can I send e-mail to my friends and relatives at different universities or companies?
How do I e-mail a document as an attachment?
How do I read e-mail attachments?


General Questions

General Information about SCAILAB
How do I subscribe to listservs?
How do I subscribe to newsgroups?
Should I turn off the computer when I leave?
Why does everything take so long?
What makes the (SCAILAB) different?
What’s SCAILAB’s connection to the Computer Center?
Are SCAILAB open hours going to stay the same all term?
What's with all these classes taking up all the machines during certain hours?
Is it okay to eat in SCAILAB?
What's with the music people play in SCAILAB?
What's with the stuffed animals?
What's in the locked cabinets behind the classroom doors?
Where can I make a phone call from SCAILAB?


Staff Assistance Questions

Who are the consultants, what are they expected to know, when are they available to help me?
Who comes up with these hours anyway?
What if I want to work in SCAILAB during hours that are not listed as open hours?
I need a specific computer for a project, can I reserve it?
What if I need help running a program or just remembering how to log on?
Where can I find a dictionary or thesaurus in SCAILAB?
Who should I talk to if I think there's a problem in SCAILAB or if I am disturbed by a consultant or lab user?
How can I become a SCAILAB consultant?
What benefits are there from being a SCAILAB consultant?
Where can I get a copy of the official SCAILAB rules, policies and procedures?



Software

What programs are available and supported?
What about other programs I might find on the computers?
How do I get help on unsupported programs?
Can I use files or programs from my computer at home?
I wrote my paper at home and brought it in on a disk, but these computers won't open the file. What do I do?
What if I can't find my document?

Return to Main Menu

What programs are available and supported?

The commonly used programs in SCAILAB are the ones that the consultants are expected to know well enough to guide you through.


Language Tools American Heritage Dictionary
Atomica
DIWE 5.3 (Daedalus Integrated
Writing Environment)
Grammar Mastery
MS Word 97
PowerPoint 97
Cool ESL Websites
Letter Chase Typing Tutorial
StorySpace
GhostView
TOEFL Sampler
Microsoft Photo Editor

Internet Netscape Communicator
Internet Explorer
Win FTP (File Transfer Protocol)
E-Mail: Icarus/Tigger E-mail
E-mail Account Creation
Chat: Pueblo, enCore Xpress

Tutorials (in Language Tools) Microsoft Word 97 Tutorial
PowerPoint Tutorial


Return to Software Menu | Return to Main Menu


What about other programs I might find on the computers?

SCAILAB has experimental or older programs available for your use. These are not among the applications that consultants are required to know.


How do I get help on unsupported programs?

It never hurts to ask the consultants on duty if they are familiar with the program. Posting a query to scailab@uic.edu can usually get you an answer. If this program is for non-English/Tutorium use, go to the ACCC Computer Center public labs. They probably already have and support your program.


Can I use files or programs from my computer at home?

You are welcome to bring in files and documents from your computer at home. If SCAILAB does not have the program you have at home, there are conversion programs available to try to open your document. HOWEVER, you may NOT bring software into the lab.

Return to Software Menu | Return to Main Menu


I wrote my paper at home and brought it in on a disk, but these computers won't open the file. What do I do?

If you wrote your paper on a program that the computers at SCAILAB do not have (Wordperfect, MS Works, etc.) the programs we have will not be able to read the file easily. However, it is still possible for you to retrieve the information. Try opening the file with Word--you will probably lose most or all of the formating (margins, font, sometimes paragraph breaks), but likely all of the text will be intact. If Word does not open it, try Wordpad or Notepad. In the future, if you are transferring files from one wordprocessing program to another, you might find it easier to save the file with Notepad or as a .txt file, a format which can be read by most wordprocessors.

Return to Software Menu | Return to Main Menu


Where is my document?

It happens. You are absolutely sure that your document was saved to the disk that you brought with you, yet you cannot find it in the FILE DIRECTORY. First, check if you have selected ALL FILES under the window heading:
LIST FILES OF TYPE.
Be sure you are looking under ALL FILES.
If your file appears in the file directory but you are still not able to retrieve it, ask the consultant for help. You may need to have your disk scanned.

If, for some reason, you have reformatted your floppy disk since saving the document, the information is gone for good. Sorry. Start retyping.

Return to Software Menu | Return to Main Menu


Printers and Other Equipment

What should I do if my document won't print?
Why are we supposed to only send final copies of text or graphics to the printer?
Can I scan documents or images in SCAILAB?

Return to Print Menu | Return to Main Menu


What should I do if my document won't print?

There are many reasons why a document may not print. First, wait. If the printer has not been used in about 15 minutes it goes to sleep. It wakes up automatically when you send your document but when you are watching this seems to take a long time. Sometimes the queue of documents to be printed is very long, and you'll just have to be patient. Occasionally, people fiddle with the switches or power and the printers are not ready to print. Ask the consultant on duty if your printout does not appear within a minute or two.


Why am I supposed to only send final copies of text or graphics to the printer?

To cut down on waste paper and to save toner we ask you to do your proofreading onscreen. Please use the "Print Preview" command in all programs to see what your final printout will look like BEFORE you print. And beware of blank or empty pages at the end of your document. These waste paper and print time. Delete any blank pages in your files.


Can I scan documents or images in SCAILAB?

Yes and no. Beginning Fall 2001, SCAILAB will have scanners available for use by instructors and their classes in both of the classroom labs. English Department and TIE instructors can use these scanners any time a class is not in session, and students can use them when their instructors have reserved a classroom expressly for that purpose. Since the classroom labs are not open to students outside of reserved class times, scanners are not available to students for personal use. Check with the ACCC to see what equipment they have available for this purpose.

Return to Print Menu | Return to Main Menu


ACCC Student Accounts

How do I create an icarus/e-mail account?
How do I log in for the first time?
What if I forget my friend’s--or my own--user id?
What if I forget my password?
How do I change my e-mail password?
How often should I change my password?
Can someone else use my ID and password?
Can I send e-mail to my friends and relatives at different universities or companies?
How do I e-mail a document as an attachment?
How do I read e-mail attachments?

Return to Main Menu

How do I create an Icarus/e-mail account?

To create an account you must have your i-card in your hand. Click on the CREATE NEW ACCOUNT icon in the INTERNET folder and follow the instructions (submit social security number, I-card number and so forth, as the prompts dictate). When you are prompted to choose which account to apply for,

ICARUS (IRS) because you are a UIC student

(TIGGER accounts are reserved for UIC staff and faculty)

If you choose to read the document on Computer Use Policy LATER, do not be surprised to find it to be the first document in your e-mail INBOX when you log into your account the first time.

You will be issued an icarus userid immediately, BUT you will be able to log on for the first time the following day. Remember your userid, whatever it might be, since this will be the basis for your e-mail address. For example, if your userid is wwhitm23, your e-mail address will be wwhitm23@uic.edu. This is the address you will share with the universe at large.

Do NOT share your password with anyone.

Return to ACCC Menu | Return to Main Menu


How to log in to Icarus/Tigger

At the login prompt, type in your ICARUS user id which you were issued when you created your account, eg. ejong3.

You need NOT type in @uic.edu when logging on.

At the $ prompt, TYPE IN YOUR PASSWORD: Your very first password is the chip code on the back of your UIC ID (or last 8 digits of your I-card number), without any leading zeros (if your number were 00123456, your password would be 123456).

The first time you log in, you will be prompted for a new password, and this one you will keep very, very secret. It must be 6-8 characters long and must contain at least 2 alphabetic characters and at least 1 non-alphabetic character. Ie. Numeral. Eg. axen23 will do, as will bfbfu564 or 2fghre. To prevent others from breaking into your account, avoid obvious passwords such as your name or birthdate, or words that can be found in a dictionary (in any language).

You will NOT see the password as it is being typed in.

You will be prompted to type in the password once again. And once again, you will not see the password as it is being typed in. So if you are unable to log in, you may have entered a typo. Then: follow step 1 and 2 again.

If after a number of attempts, you are still unable to log in, walk over to SEL 2267 for help.

After you have logged in, your next step is to type at the $ prompt pine for access to e-mail . Always type your commands in lower case letters. UNIX is case-sensitive.

Follow the PINE MAIN MENU for further instructions.
If you need help, ask a consultant.

TIP: Confused by the menu and its many ^ ^ ^? ? The ^ (caret) symbol is the CONTROL key.

Return to ACCC Menu | Return to Main Menu


What if I forget my friend's--or my own--user ID?

If you forget your--or any UIC user's--userid, you have a couple of options.

    (1) Ask a friend who is logged into her or his account to type in at the $ prompt:

      finger lastname or ph lastname

    If you submit the firstname as well as lastname, the search is narrowed.

    (2) Go to the UIC phonebook search on the UIC Web page and enter the name.

What if I forget my password?

If you forget your password, you will have to walk over to the ACCC office at SEL 2267 for help.


How do I change my password?

The command to change your password is : passwd
Icarus routinely asks you to change your password for security reasons. To do so:

At the prompt:

login
type your user id as usual
At the prompt type passwd and press enter
follow the instructions

Voila! A new password!

Return to ACCC Menu | Return to Main Menu


How often should I change my password?


The Computer Center will prompt you about every sixty days to change your password. If you are not around to change your password your account will be suspended.


Can someone else use my ID and password?

No . According to the UIC Computer Use Policy, anyone caught using another student's computer account will have their computer privileges taken away and can be expelled from UIC. The consultants may check IDs if suspicious behavior is noticed.


May I bring my group members or friends into SCAILAB?

Sure, the more the merrier. We realize that many students have group projects to work on, and SCAILAB tries to provide software to accommodate many types of projects. (See next question.)

Return to ACCC Menu | Return to Main Menu


How do I e-mail a document as an attachment?

The easiest way is to log into your UIC account via WebMail. First, "Create" a new message, then click the "Attach" button to add attachments. With "Browse," you can look for specific files that might be saved on the computer, the SCAILAB network, or your disk, then "Add File" after you find it. When all of the files you want to send are listed in the "Attached Files" column, click "OK" and return to your e-mail message. Keep in mind that recent virus scares have made many people hesitant to open attachments, even from people they know, so it is advisable to explain what the file contains in the message header and/or message body.


How do I read attachments?

If you have been sent an attachment, the easiest way to read it is to log into your UIC account via WebMail. The presence of an attachment will be indicated beside your message header as a small paperclip, and you can open the file by opening the message and clicking on the file name.

*WARNING*: Always make sure you know what an attachment contains before you open it. Many viruses are spread via e-mail attachments, and you can damage your computer and lose information if you open an infected file. Some viruses spread without the sender even knowing about it, so it is possible that even someone you know could accidentally send you one. The computers at SCAILAB are equiped with software to protect against viruses, but it is best to take sensible precautions.

Return to ACCC Menu | Return to Main Menu


Listservs and Newsgroups

How do I subscribe to listservs?
How do I subscribe to newsgroups?


How do I join a LISTSERV?

To join a listserv you must know the name of the listserv you want to join. Choose one from the infinite directory of possible listservs or know the name of the listserv your instructor has created for your course.

To join a UIC listserv:
  • COMPOSE a new message in pine.
  • At the TO line type: listserv@listserv.uic.edu
  • Leave the SUBJECT line empty.
  • In the MESSAGE TEXT field type:
subscribe listservname yourfirstname yourlastname

So, if for instance, your name is Alanis Morissette and you wish to subscribe to a UIC listserv called ANGSTROCK@listserv.uic.edu, type:

subscribe ANGSTROCK Alanis Morissette

If the subscription has gone through, within several minutes you will receive a message asking your for confirmation. All you need do is REPLY to the listserv with an “OK” in the message field.

To get a list of all the discussion groups at UIC compose a message to listserv@listserv.uic.edu and type "list" in the message field.

REMEMBER: Each listserv has its own subscription rules so be sure to check the procedure when subscribing to non-UIC listservs. Not all listservs are open listservs, sometimes you might have to be cleared by the listserv’s owner.

More on listservs

Return to Listservs and Newsgroups Menu | Return to Main Menu


How do I join a Newsgroup?

1. Log into your e-mail
2. Type pine at the prompt. You may also chose to subscribe by typing tin at the prompt. The instructions that follow are for pine; the menu at tin is fairly self-explanatory and the steps almost identical as in pine
3. At Main Menu click L (Folder List) and then tab down to the bottom half of the page until you reach News-collection
4. Click on Select here to see expanded list
5. As a UIC student you are by default subscribed to a number of newsgroups.
To subscribe to a NEW newsgroup, follow the menu at the bottom of the page:

type A (Add)

Prompted for the name of the newsgroup type in the full or partial name of the one you wish to join. Then wait for the confirmation of your selection.

(If you do not know the full name of the newsgroup of your choice, but only a significant word--say you are interested in Hercules--type in the word "Hercules" and you will be provided with a selection of relevant newsgroups to chose from.)

6. Finally, type [S] for Subscribe.

When you wish to contribute to the newsgroup, highlight the name of your course newsgroup and you will be presented with an index of e-mails to look over. Compose messages to newsgroup as you would your "regular" email.

Return to Listservs and Newsgroups Menu | Return to Main Menu


General

General Information about SCAILAB
Should I turn off the computer when I leave?
Why does everything take so long?
What makes the (SCAILAB) different from any other computer lab at UIC?
What’s SCAILAB’s connection to the Computer Center?
Are SCAILAB open hours going to stay the same all term?
What's with all these classes taking up all the machines during certain hours?
Is it okay to eat in SCAILAB?
What's with the music people play in SCAILAB?
What's with the stuffed animals?
What's in the locked cabinets behind the classroom doors?
Where can I make a phone call from SCAILAB?

Return to Main Menu

General Information

SCAILAB is the computer lab of the Tutorium in Intensive English, UIC's ESL program.

SCAILAB's public (walk-in) lab at Addams Hall is open to all students.

PRIORITY USERS for SCAILAB are from the following departments
  • The Tutorium in Intensive English.
General Information

Hours for April - May 2003

Monday 9:00 a.m. - 9:00 p.m.
Tuesday 9:00 a.m. - 9:00 p.m.
Wednesday 9:00 a.m. - 9:00 p.m.
Thursday 9:00 a.m. - 9:00 p.m.
Friday CLOSED



Printing

Printing is available when you fill out a print request form and is limited to the following individuals:
  • TIE students
  • PUP sticker bearers
  • Instructors from the Tutorium in Intensive English and the English department


Food and Drink

You may bring food and drink to the walk-in lab and to the classrooms. But please clean up!
Floppies

Take care of your floppy disks. Floppies fail often. You will need backup disks. Protect your disks in a disk caddy.


Return to General Menu
| Return to Main Menu


Should I turn the computer off when I leave?


No. Computer Center labs tell students to turn off the computers or reboot them before they start. This clears viruses from memory and resets programs to their default settings. This method works for the Computer Center because their computers have remote-booting chips as a virus and system defense. Doing this in SCAILAB only causes you or the next person at your computer to wait through a long rebooting process. SCAILAB uses virus intercepting programs which shut down a computer automatically if a virus is detected. We prefer our method, and the computers are always up and ready for the next customer.


Why does everything take so long?

ll the computers in the lab are connected to a central server where the actual application programs are stored. Each computer has to access the server to perform its tasks; during peak-use hours the computer network gets bogged down and may run slower. If you are working on large documents or graphics, consider working in the lab later in the evening or early in the morning, or go to one of the Computer Center labs designed for large graphic intensive files.


What makes the Student Aided Instruction Lab (SCAILAB) different from any other computer lab at the University of Illinois at Chicago?

What you'll notice first when walking into SCAILAB is the view, the entire wall is an unbroken panel of windows facing the trees and the passing people. You need not feel trapped in a lightless box as in the other computer labs. Plants hang from the ceiling or are placed on the tables, posters and flags cover the walls. Promoting creativity and creating a relaxed atmosphere for our users is important. SCAILAB has stuffed animals to talk to, puzzles to procrastinate with, CD-ROM drives to play music on, as well as the phone numbers of local pizza deliveries.

Return to General Menu | Return to Main Menu


What's SCAILAB's connection to the computer center?

None. We are not affiliated with the Computer Center or the Academic Data Network (ACCC) in any way. They do not provide us with consultants, hardware, software, or help. SCAILAB is the computer classrooms and lab of the Tutorium in Intensive English. We have our own servers, a separate network, proprietary software, purchase our own equipment, and hire and train our own consultants.


Are SCAILAB open hours going to stay the same all term?

No. Towards the end of the semester when Tutorium classes are no longer in session, we might close as early as 6:00 PM. In the event of an emergency equipment repair that requires the closing of the lab early, notice will be posted on the entrance doors of the lab. However, it is not unusual for us to open earlier and stay later than the posted hours.


What's with all these classes taking up all the machines during certain hours?

SCAILAB has three computer rooms. Two of those rooms are computer classrooms and are reserved primarily for classes, especially classes of our home department, the Tutorium in Intensive English. The open lab is almost twice as large as these two rooms and is available to all students. Occassionally, classes will be scheduled in the open lab, but the day and time they are scheduled will be posted on the computers and on the door. If you are working on one of the reserved computers when a class is scheduled to start, you will be asked to move to a computer on the other side of the lab.

Return to General Menu | Return to Main Menu


Is it ok to eat and drink in SCAILAB?

Yes! You are welcome to bring food or drink to the computer classrooms (rooms 104 & 110) as well as SCAILAB’s open lab (room 107). SCAILAB is the only lab on campus to allow you to have food and drinks. Just be sure to clean up after yourself—the department isn’t too keen on the idea of food and drink around their computers so let’s try to limit complaints. Besides, its only polite to leave your area clean for the next user.


What's with the music people play in SCAILAB?

Consultants and other staff members often play music to accompany their work. We hope you'll enjoy the diverse tastes of our staff.

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What's with the stuffed animals in SCAILAB?

The stuffed animals in SCAILAB are there for you to hug, squeeze, talk to, and pet, while you work on papers, wait for print outs, or need a break.


What's in the locked cabinets inside the computer classrooms?

SCAILAB houses CDs, software, and manuals in the cabinets, along with power cords, printer cables, and all sorts of related paraphernalia.


Where can I make a phone call from SCAILAB?

Brief on-campus calls can be made from the consultant's desk. If you need to make off-campus calls, use the pay phone in the lobby of Burnham and Taft Hall, next to Addams Hall.

Return to General Menu | Return to Main Menu


SCAILAB Staff Assistance

Who are the consultants, what are they expected to know, when are they available to help me?
Who comes up with these hours anyway?
What if I want to work in SCAILAB during hours that are not listed as open hours?
I need a specific computer for a project, can I reserve it?
What if I need help running a program or just remembering how to log on?
Where can I find a dictionary or thesaurus in SCAILAB?
Who should I talk to if I think there's a problem in SCAILAB or if I am disturbed by a consultant or lab user?
How can I become a SCAILAB consultant?
What benefits are there from being a SCAILAB consultant?
Where can I get a copy of the official SCAILAB rules, policies and procedures?

Return to Main Menu


Who are the consultants, what are they expected to know, and when are they available to help me?

The consultants in SCAILAB represent several of the departments on campus and have a wide range of computer use and knowledge. Consultants are available to help you when they are on duty during official open hours. Each consultant should be able to help you successfully use the following software:
  • DIWE (Daedalus Integrated Writing Environment)
  • ELLIS (English Language Learning Instructional System)
  • FTP (File Transfer Protocol)
  • Icarus and Tigger e-mail accounts using Webmail and Pine
  • Microsoft Encarta
  • Microsoft Internet Explorer
  • Microsoft PowerPoint (Presentation Manager)
  • Microsoft Word
  • Netscape Communicator
  • PhotoShop (or PhotoDeluxe)
  • Telnet

If you are having problems with a program and the consultant on duty cannot help you, send a message to scailab@uic.edu and someone will get back to you with an answer, usually the next day. A list of the current consultants and their e-mail addresses and phone numbers is posted at the consultant desk in room 107 and also on the SCAILAB web site. An expertise grid, also located at the consultant desk and the web site, lists the skill levels of the consultants in various software packages available in the lab.

A list of present and past consultants, including their names, photos, and homepages (if any), is also available, if you are looking for someone in particular.

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Who comes up with these hours anyway?

The consultants pick their consulting hours according to their class schedules. The hours that SCAILAB is open varies occasionally because of changes in the scheduling of classes and the shortage of consultants during crunch times such as finals week.


What if I want to work in SCAILAB during the hours that are not listed as open hours?

Perhaps your optimum productivity hours do not coincide with times that SCAILAB is open. The ACCC Public Labs have labs that are always open. If you want to get 24-hour access to the lab, become a consultant.


If I need a computer for a project I'm working on, can I reserve it?

Yes. Anyone currently enrolled in any Tutorium class can reserve some machines up to two days in advance for up to two hours at a time. Sign up sheets are on consultant’s desk. To sign up, find the correct date and then write the name of the machine you want to use and your name under the time you want the machine.

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What if I need help running a program or just remembering how to log on?

Don't forget the consultants are in the lab to help you. Also, SCAILAB has lots of manuals and tutorials available if you would rather work through an application yourself.


Where can I find a dictionary or thesarus in SCAILAB?

If the program you are using doesn't have a built in dictionary or other reference guides, fear not. The bookshelves in the lab are stocked with thesauruses, dictionaries, style guides, etc. For windows computers, an online dictionary is available as a stand alone program.


Who should I talk to if I think there's a problem in SCAILAB or if I'm disturbed by a consultant or lab user?

The director of SCAILAB, Jim Fletcher. His e-mail address is fletcher@uic.edu . His office telephone number is 996-6205. His office is room 101, inside SCAILAB’s open lab, room 107. You may also speak to any of the consultants.

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How can I become a SCAILAB consultant?

Download and submit an application . If a position is available you will be contacted for a interview. Make sure you include your uic e-mail. Only students at UIC are eligible to work at SCAILAB.


What benefits are there from being a SCAILAB consultant?


There are many benefits to which consultants are entitled:
  • 24-hour access to the lab
  • A letter of recommendation from the lab director at the end of your tenure
  • Valuable experience working with people interacting with technology
  • Potentially, a thorough knowledge of Windows systems
  • Access to thousands of dollars worth of network, word processing, graphic design and desktop publishing, spread sheet/database programs.

Where can I get an official copy of the SCAILAB rules, policies and procedures?

There is a online version available here. You can also request a copy by e-mailing SCAILAB@uic.edu

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