Emergency & After Hour Guidelines

When faced with a perceived medical emergency, it is important to seek out medical attention in a timely fashion. Accessing emergency medical care should be done in the following manner:

  1. If you have a Severe or Life Threatening medical emergency go to the nearest emergency room for treatment. It is very important to keep your CampusCare ID card with you at all times.

    SEVERE OR LIFE-THREATENING EMERGENCY IS DEFINED AS: Life-Threatening Medical Emergency as defined in this Certificate of Coverage, is a severe injury or medical condition that occurs unexpectedly and which, if not immediately treated, might cause serious complications, or cause permanent damage or death. Heart attacks, cerebral vascular accidents (strokes), poisonings, loss of consciousness, and convulsions are considered to be examples of such Medical Emergencies.

  2. URGENT OR NON-LIFE THREATENING EMERGENCY: An urgent problem requires immediate attention but is not life threatening. All care for an urgent problem or non-life-threatening emergency must be provided or preauthorized by a CampusCare Health Center Physician prior to treatment in order to be covered. CampusCare has physicians on call twenty-four (24) hours a day, seven (7) days a week to provide and/or authorize Emergency Care services. It is essential that the Member call before services are provided. The majority of unexpected injuries and medical conditions are not life threatening.

  3. EMERGENCY AMBULANCE SERVICE: Ground ambulance service is provided when preauthorized by a CampusCare Health Center Physician. Such authorization will be given only in a Medical Emergency when there is a need for immediate medical attention, or a transfer between facilities. A physician, public safety officer or other emergency medical services personnel, must determine this need.