| Author
|
Title
|
Notes
|
| |
An
Integrated Approach To Medical Staff Performance
Improvement |
Help
physicians understand and implement JCAHO standards and
improve patient care processes. |
| American
Society For Quality Control |
Fiftieth
Annual Quality Congress Proceedings |
Proceedings
from the May 1996 50th Annual Quality Congress meetings.
|
| Michael
Brassard |
The
Team Memory Jogger |
A
Pocket Guide for Team Members |
| Michael
Brassard |
The
Memory Jogger Ii |
A
Pocket Guide of Tools for Continuous Improvement and
Effective Planning |
| Mary
L. Broad |
Transfer
Of Training |
Action
strategies to help transfer to the workplace the
knowledge and skills learned in training. |
| Mark
Brown |
Why
TQM Fails And What To Do About It |
Explains
the common mistakes that organizations make and to
provide guidance to avoid those mistakes. |
| John
T. Burr |
SPC
Tools For Everyone |
Detailed
examples of statistical process control in an easy-to-use
format. |
| William
C. Byham, Phd |
Zapp!
Empowerment In Health Care |
A
story of empowerment of health care employees that can
lead to better patient care, greater job satisfaction,
and lower health care costs. |
| Edward
De Bono |
Serious
Creativity: Using The Power Of Lateral Thinking To Create
New Ideas |
A
step-by-step approached to creativity on demand. |
| Bert
Decker |
The
Art of Communicating: Achieving Interpersonal Impact In
Business |
Information,
tips, and exercises to practice improving your
communication style. |
| Bert
Decker |
You've
Got To Be Believed To Be Heard |
How to
improve your communication skills. |
| Bert
Decker |
7
Biggest Mistakes Business Presenters Make And How To
Avoid Them |
How to
quickly look at your current presentation style and see
where improvements can be made. |
| Marcia
Emery |
Intuition
Workbook |
Practical,
hands-on collection of enjoyable exercises that will
strengthen your "intuitive muscle." Use it to
better your career, relationships, health. |
| Barrie
Hopson |
Communication:
Skills to inspire confidence |
For
people who care about pursuing self-development. (Study
program for individual learner). |
| Toni
Hupp |
Designing
Work Groups, Jobs, And Work Flow |
A tool
kit for designing productive, responsive work units.
|
| Phil
Jackson |
Sacred
Hoops: Spiritual Lessons Of A Hardwood Warrior |
Inside
look at higher wisdom of teamwork from Jackson who has
developed a new paradigm of leadership based on Eastern
and Native American principles. |
| Robert
W. Jacobs |
Real
Time Strategic Change |
Written
to help an organization redefine what is considered
normal; to more effectively and efficiently bring about
change; and to describe the real time strategic change
technology. |
| Joiner
|
The
Team Handbook |
Deals
with many aspects of Team Building |
| Brian
L. Joiner |
Fourth
Generation Management - The New Business Consciousness
|
|
| Thomas
A. Kayserr |
Mining
Group Gold |
The
art of managing people and ideas to achieve a high level
of results. |
| Henry
R. Neave |
The
Deming Dimension |
|
| Harry
V. & Bernard F. Roberts & Sergesketter |
Quality
Is Personal: A Foundation For Total Quality Management
|
Learn
more about quality and how to better achieve personal and
professional goals. |
| Nancy
Rosanoff |
Intuition
Workout |
A
practical guide to discovering and developing your inner
knowing. What kind of intuitive are you? |
| William
W. Scherkenbach |
Deming's
Road To Continual Improvement |
|
| Roger
M. Schwarz |
The
Skilled Facilitator: Practical Wisdom For Developing
Effective Groups |
Provides
a clearly defined set of basic principles to help
facilitators develop sound, value-based responses to a
wide range of unpredictable situations. |
| Margaretj.
Wheatley |
Leadership
And The New Science: Learning About Organization From An
Orderly Universe |
A new
way to look at organizations: using inspiration and
guidance to begin journey of discovery to change
understanding of leadership, organizations, and life.
|
| Donald
Wheeler |
Understanding
Statistical Process Control - 2nd Ed. |
Co-author:
David S. Chambers - |
| Donald
Wheeler |
Evaluating
The Measurement Process - 2nd Ed. |
Co-author:
Richard W. Lyday |
| Xerox
|
A
World Of Quality: Business Transformation At Xerox
|
Overview
of the Xerox quality journey, beginning in Japan and then
around the world. |
| W
Edwards Deming |
Out Of
The Crisis |
This
book teaches the transformation that is required for
survival. |
| Donald
J. Wheeler |
Understanding
Variation |
The
Key to Managing Chaos |
| Davida
M. Amsden |
Spc
Simplified For Services |
Practical
Tools for Continuous Quality Improvement |
| Joel
Arthur Barker |
Paradigms:
The Business Of Discovering The Future |
Explains
how to spot paradigm shifts, how they unfold, and how to
profit from them. Find the people in your organization
most likely to spot a new trend; help key people adapt
when massive change is occurring; learn to effectively
grapple with your "intractable problems" and
improve results incalculably |
| Raymond
G. Carey |
Measuring
Quality Improvement In Health Care |
A
Guide to Statistical Process Control Mechanisms |
| Stephen
R. Covey |
The
Seven Habits Of HIghly Effective People |
Restoring
the Character Ethic |
| W
Edwards Deming |
The
New Economics - Second Edition |
Discover
why cooperation, not competition is vital to success.
|
| Ron
Hoff |
I Can
See You Naked |
A fun
book on how to make your presentations fun, interesting,
and captivating. |
| Kaoru
Ishikawa |
Guide
To Quality Control |
Complete
guide to quality control techniques for department and
section chiefs. ISBN: 92-833-1035-7 (casebound)
|
| Thomas
Pyzdek |
Pyzdek's
Guide To SPC |
Volume
one: fundamentals |
| William
W Scherkenbach |
The
Deming Route To Quality And Productivity |
Road
Maps and Roadblocks |
| Peter
Senge |
The
Fifth Discipline Fieldbook |
A
pragmatic guide, it shows how to create an organization
of learners where memories are brought to life, where
collaboration is the lifeblood of every endeavor, and
where the tough questions are fearlessly asked. |
| Nancy
R Tague |
The
Quality Tool Book |
How to
book - that gives step-by-step instructions for a variety
of tools/techniques for anyone who leads or serves on a
team. |
| Roger
Von OECH |
A
Whack On The Side Of The Head |
Provides
the fundamentals of creative thinking. |
| Roger
Von OECH |
A Kick
In The Seat Of The Pants |
Provides
exercises, stories, tips, and the author's proven
techniques to help strengthen each of your own creative
roles. |
| Noel
M. Tichy |
Control
your destiny or someone else will |
A look
at General Electric and the principles their CEO, Jack
Welch, lives by. Explains how companies and individuals
can face accelerating changes and intensifying
competition and win. |
| Peter
R Scholtes |
The
Team Handbook |
How to
use teams to improve quality. (4 Copies) |
| Peter
M. Senge |
The
Fifth Discipline |
The
art and practice of the learning organization. |
| J
Edward Mceachern |
Cqi
Annual 1995 |
Innovations
and Breakthrough Improvements |
| |
Plain
& Simple: Data Collection |
Provides
the information necessary for the rest of the tools to be
worthwhile. Critical step in problem solving. |
| |
Plain
& Simple: Time Plots |
A time
plot is a graph of data in time order. Helps identify any
changes that occur over time. Also known as run charts.
|
| |
Plain
& Simple: Pareto Charts |
A
graphical tool that helps break a big problem down into
its parts and identify which parts are the most
important. |
| |
Plain
& Simple: Frequency Plots |
Shows
the shape, or distribution, of the data by showing how
often different values occur. Makes it easier to see what
is happening with the data and to ID some types of
process problems. |
| |
Plain
& Simple: Flowcharts |
Picture
of the sequence of steps in a process. Different steps or
actions are represented by boxes or other sumbols.
|
| |
Plain
& Simple: Scatter Plots |
Helps
visualize the relationship between two variables. Used to
check whether one variable is related to another
variable. |
| |
Plain
& Simple: Cause-And-Effect Diagrams |
A tool
for identifying and organizing possible causes of a
problem in a structured format. It is sometimes called a
fishbone diagram. |
| |
Plain
& Simple: How To Graph |
Many
process improvement tools in this series involve graphing
data to make it more easily understood. This guide covers
the fundamentals of graphing. |
| |
Plain
& Simple: Individuals Charts |
A time
plot that has had an average and statistical control
limits added. Allow to quickly detect specific types of
changes in the process. |
| |
Conflict
Management For Teams: Instructor's Guide |
To be
used in conjunction with videos, participants' guide, and
transparencies for complete training program. |
| |
Conflict
Management For Teams: Participant's Guide |
Help
manage workplace conflict more effectively, especially if
on a team. |
| |
Plain
And Simple: Introduction To The Tools |
Overview
of the 8 basic tools that can be used to solve problems:
data collection, flowcharts, Pareto charts, time plots,
individuals charts, frequency plots, cause-and-effect
diagrams, and scatter plots. |
| David
Bohm |
On
Dialogue |
Dynamics
of discussion. |
| Price
Pritchett |
The
Employee Handbook For Organizational Change |
Myths
& Reality of Organizational Change |
| Price
Pritchett |
New
Work Habits For A Radically Changing World |
High-powered
guidelines on how to take personal responsibility for
your career. |
| |
UICMC
Report To The Community 1995 |
Report
of UICMC and its operations. |
| Barry
JOHNSON, Phd |
Polarity
Management: Identifying And Managing Unsolvable Problems
|
Polarity
management involves seeing a more complete picture of the
situation and respecting the wisdom of those who are
resisting our "solutions." |
| William
J. Latzko |
Four
Days With Dr. Deming: A Strategy For Modern Methods Of
Management |
Summary
of a large portion of the content of Deming's lectures.
|
| Author
|
Title
|
Notes
|
| |
Conflict
Management For Teams: Transparencies |
To be
used in conjunction with videos, participant's guide, and
instructor's manual. |
| |
CQI: A
Clinician's Perspective |
Advertising
and Video Production |
| |
Key
Concepts Of Continuous Quality Improvement |
|
| |
Unit
1: Understanding Conflict |
A
video to be used with the other manuals to effectively
manage conflict within groups. |
| |
Unit
2: Managing Conflict |
To be
used in conjunction with Unit #1 video and participant's
guide in effectively managing conflict within groups.
|
| Don
Berwick, Md |
Run To
Space |
National
Forum on Quality Improvement in Healthcare December 3-6,
1995 |
| Donald
M. Berwick, Md |
Managing
Medical Quality: Vol. 4 - Tools For Improving Quality
|
Encounter
and have a chance to practice with several of the most
effective tools for improvement. |
| Donald
M. Berwick, Md |
Managing
Medical Quality: Vol. 5 - Roadmap For Change: The First
Three Years |
Describes
strategies that an organization can use to establish an
organizational system of improvement. |
| Donald
M. Berwick, Md |
Managing
Medical Quality, Vol. 2 - The Principles Oftqm |
An
overview of the basic theory of TQM (or CQI). |
| Donald
Berwick, Md |
Managing
Medical Quality: Vol. I: The Need And The Opportunity
|
A
video-based educational series that shows you how to
apply TQM and CQI in your health care organization.
|
| Donald
M. Berwick, Md |
Managing
Medical Quality: Vol. 3 - The Quality Improvement Process
|
A
basic approach to improving the quality of a process or
system of processes through the "scientific
method." |
| Building
Industry Assoc |
Four
Hour House |
A
video on how teamwork accomplishes the job. |
| Bert
Decker |
How To
Speak With Confidence |
A tape
that leads you through the steps to giving effective
presentations (46 mins.) |
| Juran
Institute |
The
Quality Minutes |
|
| Quality
Mgmt. Report |
Cost
Of Poor Quality |
|
| Jack
Revelle |
Abcs
Of SQC: Statistical Methods For Quality Improvement -
Tape 1 |
|
| Jack
Revelle |
Abcs
Of SQC - Statistical Methods For Quality Improvement -
Tape 2 |
|
