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CRISIS: AGGRESSION/PREDICTING AND MANAGING
VIOLENCE IN CRISIS SITUATIONS
Dr. Dan Jensen John Absher
Educational Resources Lakeview Living Center
Kankakee, Illinois Chicago, Illinois
Most experts would agree that violence rarely occurs without warning, but instead, follows
several escalating steps. Thus, it is essential to have a "crisis plan" - not only to help service
providers deal with actual violence,. but to identify the potential for violence, and to defuse that
potential before it erupts.
Service providers today must be aware that, no matter the personal characteristics of the service
provider, or how caring the provider may be, the occurrence of violent behavior is highly
probable. We are providing services to more and more violent people these days. Service
providers must realize that whenever a client perceives danger, any person may be viewed as a
threat. Even the service provider who has been considered a 'friend," with violent behavior being
the possible result.
Today's human service provider will encounter violent individuals and safe, effective strategies
which reduces the potential for violence to occur. The service provider will be prepared to
resolve potentially assaultive or crisis/violence situations in a manner which helps ensure that we
maintain the care and welfare of all involved in the intervention process.
Dr. Jensen's address:
Educational Resources
Post Office Box 904
Kankakee, Illinois 60901