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Catherine Addy and Dick James
The University of Memphis
Memphis, TN
and
Rick Myer
Duquesne University
Pittsburgh, PA
In our daily practices, we utilize strategies and techniques assist our clients in resolving the issues and
concerns they bring to the counseling environment Did you know these same interventions are just as
effective when used in crisis counseling In this seminar we are going to demonstrate nine identified
strategies: Awareness brings to conscious awareness denied feelings and thoughts that freeze the clients
ability to act in response to the crisis; Catharsis provides a safe environment for clients to expose feelings that
may be perceived as unacceptable to share; Validation substantiates the clients reaction as normal, given the
type and duration of the crisis; Expansion engages the client in activities to broaden perception and
interpretation of the crisis; Guidance provides information, referrals, and direction in obtaining assistance
from other sources; Mobilization attempts to activate and marshal internal resources and external support
systems to generate coping skills. Ordering methodically classifies and clarifies issues, assists in
prioritzing the client's issues and responses. and then logically resolve them; and protection ensures safety
We will also describe and demonstrate the three types of intervention: Direct Intervention, which instructs,
Collaborative Intervention, which put us in a partnership with the client; and Indirect Intervention which
means listening to our clients Each of these will be addressed on the Affective, Behavioral, and Cognitive
Levels. You will become more aware of these techniques, how you use them in your current practice, and
how they may be applied effectively in a Crisis situation This session will allow the opportunity to brush up
on your current counseling skills and identify ways to improve your skills while becoming more comfortable
in Crisis counseling as well.
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