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Turning Point - Frequently Asked Questions

List of questions:
  1. Where can I get the TurningPoint software?
  2. How much memory and what kind of software does my computer need to have to run TurningPoint and a ResponseCard® system?
  3. I can't get my ResponseCard to work;  I don’t see any responses. What can I do?  
  4. How do I set an answer as correct?
  5. Why can’t I see the Correct Answer Indicator?
  6. I don’t want to display the charts in my presentation.  What do I do?
  7. How do I change my chart colors?
  8. Am I able to convert my existing PowerPoint slides in to TurningPoint slides?
  9. How do I save my session data?
  10. What happens if I forget to load my participant list before running a session?
  11. How do I create the ResponseWare account?
  12. How do I create a ResponseWare Session ID for my TurningPoint® presentation?
  13. Where can I get the Response Cards for my presentation?
  14. How do I create reports?
  15. How can I test my clicker?
Licensing

1. Where can I get the TurningPoint software?  
TurningPoint (5.2.1) software is available for download here.

PC System Requirements

2. How much memory and what kind of software does my computer need to have to run TurningPoint and a ResponseCard® system?  
  • Microsoft Windows XP, Vista, 7 or 8 (32 or 64 bit)
  • Microsoft Office 2003, 2007, 2010 or 2013 (32 or 64 bit) (for PowerPoint Polling and viewing exported reports in Excel)
  • Microsoft .NET 3.5, SP1
  • Intel or AMD 2 GHz processor
  • 512 MB RAM
  • 120 MB hard disk space
  • 1024x768 at 32-bit color or higher resolution, 100% DPI
  • Standard USB 2.0 port (for USB-based hardware devices)
  • Ethernet or 802.11 compatible wireless network card required if ResponseWare is in use
  • Adobe Flash Player (for Animated 2D/3D charts)
  • Adobe Acrobat Reader (for printing and viewing the help options)
  • Java 6 Runtime Environment or higher (for importing RTF, DOC, DOCX and QTI documents and exporting reports to Excel and CSV)

Program Features

3. I can't get my ResponseCard to work;  I don’t see any responses. What can I do? 
If you are not receiving responses, check the following settings and programming.  

Check to see if the receiver is registering in TurningPoint.
 1. To check status of the receiver, click "Receiver" under the Turning Point toolbar.
 2. It will list the receiver ID, version and channel - 14
 3. Note the Channel Number - 14 
 
Make sure your ResponseCard RF is on the same channel as your receiver.
 1. On the ResponseCard RF press Ch/GO.
 2. (Channel number - 14)
 3. Press Ch/GO
 
 
4. How do I set an answer as correct?  

 Microsoft Office 2007/2010
  1. Find Answer Values in the Settings Pane on the right hand side of the screen.
  2. You will see boxes corresponding to the number of answers on the slide selected.
  3. Click  the drop down menu arrow  to the  the right of the answer you wish to set as correct.
  4. Select Correct.  
 
5. Why can’t I see the Correct Answer Indicator?
 If you do not see the Correct Answer Indicator after adding it to your slide, check to make sure you have specified a correct answer for the question.

6. I don’t want to display the charts in my presentation.  What do I do?
If you do not wish to display the chart in your presentation, set the presentation to Review Only.  This will keep the charts from populating during the presentation.  However you will still be able to see charts in thumbnail view.  You will also have the option of returning to the slide to reveal the chart during presentation if you decide to reveal the results to your audience. This option is only available on the PC.

  1. Select Preference from the TurningPoint toolbar.
  2. Select Powerpoint.
  3. Make sure the All Settings radio button is marked.
  4. On the right hand pane, scroll to Chart Options.
  5. Uncheck Show Results.
  6. Select Done.

7. How do I change my chart colors?
TurningPoint does allow you to modify the colors displayed on your chart.

   1. Select Preference from the TurningPoint toolbar.
   2. Select Powerpoint.
   3. Make sure the All Settings radio button is marked.
   4. On the right hand pane, scroll to Chart Options.
   5. Select Chart Colors.
   6. Select Defined.
   7. Select the color next to Chart Color 1.
   8. Select a new color from the pop up box.
   9. Repeat steps 7 and 8 until you have completed your color changes.
   10. Click Apply All.
   11. Click Done.

8. Am I able to convert my existing PowerPoint slides in to TurningPoint slides?
  Yes, you can convert existing PowerPoint slides in to TurningPoint slides.
   1. Confirm that the existing slide is in Title/Content layout for Office 2007/2010/2013.
   2. Select Insert Object from the TurningPoint toolbar.
   3. Select Chart from the dropdown menu.  This will insert a chart into your existing slide converting it into an interactive response slide.

9. How do I save my session data?
  To save the session data file, select the Disk icon (save session) on your TurningPoint toolbar.

10. What happens if I forget to load my participant list before running a session?
 TurningPoint will allow you to link the participant list after the fact if the original session was run using the Auto setting for the participant list.
   1. Select Continue Prior session from the TurningPoint toolbar.
   2. Select the session.
   3. Select the desired list from the Participant List choices.
   4. Save the session with a new name.
   5. This will add the list to the newly saved session.
   
11. How do I create a ResponseWare account?
 1. Request to PharmHelp
 2. Check email
  3. Login and change password

12. How do I create a ResponseWare Session ID for my TurningPoint® presentation?
 1. Launch TurningPoint.
 2. Select ResponseWare under TurningPoint toolbar.
 3. Enter your ResponseWare username and password.
 4. Select Login.
 5. Select Close.

13. Where can I get Response Cards for my presentation?
 1. 184 B -> Reservation through Cathy Ami.

14. How do I create reports?
 1. Generating Reports Tutorial
 

15. How can I test my clicker?
 The IT unit has a testing station in the faculty computer lab where you can check if your Response Card is responding properly.