Technical Troubleshooting Help
(if you have difficulty printing this page click here and then print)

View the video on as high a resolution monitor that you can.  The best resolution is at 1024 by 768, High Color (16 bit).

You may experience periods with an absence of sound (audio).  This may be due to web or net congestion.  During these periods you may see a "net congestion rebuffering" message on your RealPlayer.  This is due to periods of high Internet traffic in your building or area. 

During the live broadcast you should "refresh" or "reload" your web browser periodically so that you can see late-breaking messages we may post to the web site.  This re-loading will not affect your Player. The Player will still continue playing the broadcast.

If you want to watch larger versions of the speaker's slides during the broadcast simply find the slideshow associated with the session, click on it and view.   This will not interrupt your player.  If you have difficulty seeing the slides due to slow download times you can view the text version by clicking on the "A" button in the slideshow.

If you see the "stopped" message from the RealPlayer then hit the play button again.  If that doesn't work, close the Player, go back to the original link to the Player from the web site and click again on that link -- which will start the Player again.  If you still get nothing then the broadcast line may be down.  Wait a few minutes and try again.