Management Leadership

Visible management leadership provides the motivating force for an effective program. Developing and maintaining a program of health and safety for home care workers is a challenge. Programs that work in fixed site facilities are not easily replicated in settings and tasks that change throughout the day and workplaces that are not controlled by the employer. However, home care employers and employees have creatively addressed many challenging issues.

Best practice recommendations that employers have implemented include:

  • Annual training by police on safety and street sense. This training not only is important for employer and employee education but also for developing relationships with the community policing.
  • Home care workers accompanied by co-worker or security service.
  • Schedule work for during the day when children are at school.
  • Schedule work during the day light hours.
  • Employer refuses work or requires more than one home care worker based on security or health and safety concerns.
  • Supervisors mentor new employees and provide support to workers with health and safety concerns.
  • Pay employees for professional development training.
  • Staff meeting every two weeks (pay day).
  • Monthly newsletter for those who are not present at the office.

Self Study

Review your management plan. Answer the following questions.

a. How do you communicate about job assignments and changes in policy?

b. How do you communicate about health and safety issues?

c. Who provides the orientation and mentoring for new employees?

Case Study for Management Leadership

Illinois Department of Commerce & Community Affairs
Illinois Department of Commerce and Community Affairs